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Volumn 17, Issue 7, 2004, Pages 401-406

Developing service quality in mental health services

Author keywords

Customer service management; Mental health services; Quality management

Indexed keywords

BIBLIOMETRICS; HEALTH SERVICES RESEARCH; HUMAN; MENTAL HEALTH SERVICE; PUBLICATION; REVIEW; STANDARD; TOTAL QUALITY MANAGEMENT;

EID: 16544380436     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860410563212     Document Type: Article
Times cited : (10)

References (14)
  • 3
    • 0030345948 scopus 로고    scopus 로고
    • Measuring service quality at the University of Texas MD Anderson Cancer Center
    • Anderson, E. (1996), "Measuring service quality at the University of Texas MD Anderson Cancer Center", International Journal of Health Care Quality Assurance, Vol. 9 No. 7, pp. 9-22.
    • (1996) International Journal of Health Care Quality Assurance , vol.9 , Issue.7 , pp. 9-22
    • Anderson, E.1
  • 5
    • 0029193165 scopus 로고
    • Involving patients in the provision of community care - A change in philosophy
    • Bell, L., Brown, R. and Morris, B. (1995), "Involving patients in the provision of community care - a change in philosophy", International Journal of Health Care Quality Assurance, Vol. 8 No. 2, pp. 38-43.
    • (1995) International Journal of Health Care Quality Assurance , vol.8 , Issue.2 , pp. 38-43
    • Bell, L.1    Brown, R.2    Morris, B.3
  • 7
    • 0031304396 scopus 로고    scopus 로고
    • The development and benefits of nursing protocols for fractured neck of femur patients
    • Bell, L., Solieri, A., West, P., Burgess, K. and Dowdeswell, T. (1997), "The development and benefits of nursing protocols for fractured neck of femur patients", Journal of Advanced Nursing, Vol. 27, pp. 1080-5.
    • (1997) Journal of Advanced Nursing , vol.27 , pp. 1080-1085
    • Bell, L.1    Solieri, A.2    West, P.3    Burgess, K.4    Dowdeswell, T.5
  • 10
    • 0029688117 scopus 로고    scopus 로고
    • Improving the quality of NHS out-patient clinics: The applications and misapplications of TQM
    • Hart, M. (1996), "Improving the quality of NHS out-patient clinics: the applications and misapplications of TQM", International Journal of Health Care Quality Assurance, Vol. 9 No. 2, pp. 20-7.
    • (1996) International Journal of Health Care Quality Assurance , vol.9 , Issue.2 , pp. 20-27
    • Hart, M.1
  • 11
    • 0025744452 scopus 로고
    • Quality assurance and audit: Lessons from North America
    • Liang, M. and Forton, P. (1991), "Quality assurance and audit: lessons from North America", Annals of Rheumatic Diseases, Vol. 50, pp. 522-5.
    • (1991) Annals of Rheumatic Diseases , vol.50 , pp. 522-525
    • Liang, M.1    Forton, P.2
  • 12
    • 0021227059 scopus 로고
    • Quality assessment in health care
    • Maxwell, R. (1984), "Quality assessment in health care", British Medical Journal, Vol. 288, pp. 1470-2.
    • (1984) British Medical Journal , vol.288 , pp. 1470-1472
    • Maxwell, R.1
  • 13
    • 0345936203 scopus 로고
    • The use of blueprinting in auditing healthcare processes
    • Operations Management Association
    • Morris, B., Bell, L. and Solieri, A. (1995), "The use of blueprinting in auditing healthcare processes", Management and New Production Systems, Operations Management Association, pp. 348-56.
    • (1995) Management and New Production Systems , pp. 348-356
    • Morris, B.1    Bell, L.2    Solieri, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.