Measuring service quality and patient satisfaction with access to public and private healthcare delivery

International Journal of Public Sector Management

Volumn 23, Issue 3, 2010, Pages 203-220

  Owusu Frimpong, Nana ^a   Nwankwo, Sonny ^b   Dason, Baba ^a  

^a LONDON METROPOLITAN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF EAST LONDON   (United Kingdom)

Author keywords

Customer satisfaction; Health services; Private hospitals; Service quality assurance; United Kingdom

Indexed keywords

EID: 77952208071     PISSN: 09513558     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513551011032455     Document Type: Article

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