Patient-perceived dimensions of total quality service in healthcare

Benchmarking

Volumn 15, Issue 5, 2008, Pages 560-583

  Duggirala, Mayuri ^a   Rajendran, Chandrasekharan ^a   Anantharaman, R N ^a  

^a INDIAN INSTITUTE OF TECHNOLOGY MADRAS   (India)

Author keywords

Customer satisfaction; Health services sector; India; Quality; Quality assessment

Indexed keywords

EID: 51749096667     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770810903150     Document Type: Article

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