The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks

Service Industries Journal

Volumn 31, Issue 9, 2011, Pages 1519-1532

  Amin, Muslim ^a   Isa, Zaidi ^a   Fontaine, Rodrigue ^b  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

^b INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA   (Malaysia)

Author keywords

Banks; Customer loyalty; Customer satisfaction; Intention to switch; Islam; Malaysia

Indexed keywords

BANKING; ISLAMISM; SERVICE SECTOR;

MALAYSIA;

EID: 79957994333     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060903576076     Document Type: Article

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