The role of clinical and process quality in achieving patient satisfaction in hospitals

Decision Sciences

Volumn 35, Issue 3, 2004, Pages 349-369

  Marley, Kathryn A ^a   Collier, David A ^a   Goldstein, Susan Meyer ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Health Care; Patient Satisfaction; Quality; Structural Equation Models

Indexed keywords

EID: 20444462019     PISSN: 00117315     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.0011-7315.2004.02570.x     Document Type: Article

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