Private healthcare quality: Applying a SERVQUAL model

International Journal of Health Care Quality Assurance

Volumn 23, Issue 7, 2010, Pages 658-673

  Butt, Mohsin Muhammad ^a   de Run, Ernest Cyril ^a  

^a UNIVERSITI MALAYSIA SARAWAK   (Malaysia)

Author keywords

Health services sector; Malaysia; SERVQUAL

Indexed keywords

ADULT; ARTICLE; EDUCATIONAL STATUS; FEMALE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; MALAYSIA; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; PERCEPTION; PSYCHOLOGICAL MODEL; STANDARD;

ADULT; DELIVERY OF HEALTH CARE; EDUCATIONAL STATUS; FEMALE; HUMANS; MALAYSIA; MALE; MIDDLE AGED; MODELS, PSYCHOLOGICAL; PATIENT SATISFACTION; PERCEPTION; PRIVATE SECTOR; QUALITY OF HEALTH CARE;

EID: 77957298432     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861011071580     Document Type: Article

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