Relational impact of service providers' interaction behavior in healthcare

Managing Service Quality

Volumn 21, Issue 1, 2011, Pages 67-87

  Gaur, Sanjaya Singh ^a   Xu, Yingzi ^b   Quazi, Ali ^c   Nandi, Swathi ^d  

^a AUCKLAND UNIVERSITY OF TECHNOLOGY   (New Zealand)

^b AUCKLAND UNIVERSITY OF TECHNOLOGY   (New Zealand)

^c UNIVERSITY OF CANBERRA   (Australia)

^d WIPRO TECHNOLOGIES   (India)

Author keywords

Customer loyalty; Customer relations; Customer satisfaction; Doctors; Health services; Patients

Indexed keywords

EID: 78651417686     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111100252     Document Type: Review

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