메뉴 건너뛰기




Volumn 50, Issue 3, 2005, Pages 293-298

Unpacking the concept of patient satisfaction: A feminist analysis

Author keywords

Feminist critique; Nursing; Patient satisfaction

Indexed keywords

CONSUMER; FEMININITY; HEALTH SERVICE; HUMAN; MEDICAL RESEARCH; NORTH AMERICA; PATIENT SATISFACTION; POLITICS; PUBLIC HEALTH SERVICE; REVIEW;

EID: 17444406949     PISSN: 03092402     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1365-2648.2005.03392.x     Document Type: Review
Times cited : (53)

References (52)
  • 1
    • 0034181256 scopus 로고    scopus 로고
    • Nursing and genetics: A feminist critique moves us toward transdisciplinary teams
    • Anderson G.W., Black R. & Rorty M.V. (2000) Nursing and genetics: a feminist critique moves us toward transdisciplinary teams. Nursing Ethics 7, 191-204.
    • (2000) Nursing Ethics , vol.7 , pp. 191-204
    • Anderson, G.W.1    Black, R.2    Rorty, M.V.3
  • 3
    • 0038505310 scopus 로고    scopus 로고
    • Using satisfaction to measure the quality of palliative care: A review of the literature
    • Aspinal F., Addington-Hall J., Hughes R. & Higginson I.J. (2003) Using satisfaction to measure the quality of palliative care: a review of the literature. Journal of Advanced Nursing 42, 324-339.
    • (2003) Journal of Advanced Nursing , vol.42 , pp. 324-339
    • Aspinal, F.1    Addington-Hall, J.2    Hughes, R.3    Higginson, I.J.4
  • 4
    • 0029355378 scopus 로고
    • Satisfying solutions: A review of some unresolved issues in the measurement of patient satisfaction
    • Avis M., Bond M. & Arthur A. (1995) Satisfying solutions: a review of some unresolved issues in the measurement of patient satisfaction. Journal of Advanced Nursing 22, 316-322.
    • (1995) Journal of Advanced Nursing , vol.22 , pp. 316-322
    • Avis, M.1    Bond, M.2    Arthur, A.3
  • 5
    • 0038656466 scopus 로고    scopus 로고
    • Socioeconomic status and dissatisfaction with health care among chronically ill African Americans
    • Becker G. & Newsom E. (2003) Socioeconomic status and dissatisfaction with health care among chronically ill African Americans. Public Health Matters 93, 742-748.
    • (2003) Public Health Matters , vol.93 , pp. 742-748
    • Becker, G.1    Newsom, E.2
  • 6
    • 17444365909 scopus 로고    scopus 로고
    • Unpleasant diversions
    • Beckley E. (2002) Unpleasant diversions. Modern Physician 6, 8.
    • (2002) Modern Physician , vol.6 , pp. 8
    • Beckley, E.1
  • 7
    • 0028455309 scopus 로고
    • Patients' experience of emergency admission: How relevant is the British government's patient charter?
    • Britten N. & Shaw A. (1994) Patients' experience of emergency admission: how relevant is the British government's patient charter? Journal of Advanced Nursing 19, 1212-1220.
    • (1994) Journal of Advanced Nursing , vol.19 , pp. 1212-1220
    • Britten, N.1    Shaw, A.2
  • 11
    • 0031783695 scopus 로고    scopus 로고
    • Do patients receive adequate pain control after discharge from the ED?
    • Chan L. & Verdile V.P. (1998) Do patients receive adequate pain control after discharge from the ED? American Journal of Emergency Medicine 16, 705-707.
    • (1998) American Journal of Emergency Medicine , vol.16 , pp. 705-707
    • Chan, L.1    Verdile, V.P.2
  • 12
    • 17444407132 scopus 로고    scopus 로고
    • The patient's perspective regarding appropriate health care
    • Coulter A. & Fitzpatrick R. (2001) The patient's perspective regarding appropriate health care. British Medical Journal 323, 490-493.
    • (2001) British Medical Journal , vol.323 , pp. 490-493
    • Coulter, A.1    Fitzpatrick, R.2
  • 13
    • 0032590176 scopus 로고    scopus 로고
    • Exploring the meaning of 'dissatisfaction' with health care: The importance of 'personal identity threat'
    • Coyle J. (1999) Exploring the meaning of 'dissatisfaction' with health care: the importance of 'personal identity threat'. Sociology of Health and Illness 21, 95-123.
    • (1999) Sociology of Health and Illness , vol.21 , pp. 95-123
    • Coyle, J.1
  • 14
    • 17444423996 scopus 로고    scopus 로고
    • Feminism: Revisioning the man-made world
    • Sage Publications, London
    • Crotty M. (1998) Feminism: revisioning the man-made world. In The Foundations of Social Research, Sage Publications, London, pp. 160-182.
    • (1998) The Foundations of Social Research , pp. 160-182
    • Crotty, M.1
  • 15
    • 0033122429 scopus 로고    scopus 로고
    • Patient satisfaction with nursing care in a rural and an urban emergency department
    • Davis B.A. & Duffy E. (1999) Patient satisfaction with nursing care in a rural and an urban emergency department. Australian Journal of Rural Health 7, 97-103.
    • (1999) Australian Journal of Rural Health , vol.7 , pp. 97-103
    • Davis, B.A.1    Duffy, E.2
  • 16
    • 0040020307 scopus 로고    scopus 로고
    • Measuring consumer satisfaction with emergency department nursing care
    • Davis B.A., Bush H.A. & Thomas S.W. (1997) Measuring consumer satisfaction with emergency department nursing care. Journal of Nursing Science 2, 35-47.
    • (1997) Journal of Nursing Science , vol.2 , pp. 35-47
    • Davis, B.A.1    Bush, H.A.2    Thomas, S.W.3
  • 17
    • 0036340428 scopus 로고    scopus 로고
    • Emergency departing overcrowding in Florida, New York and Texas
    • Derlet R.W. & Richards J.R. (2002) Emergency departing overcrowding in Florida, New York and Texas. Southern Medical Journal 95, 846-850.
    • (2002) Southern Medical Journal , vol.95 , pp. 846-850
    • Derlet, R.W.1    Richards, J.R.2
  • 18
    • 0025411866 scopus 로고
    • A feminist postructuralist analysis of the knowledge of menopause
    • Dickson G.L. (1990) A feminist postructuralist analysis of the knowledge of menopause. Advances in Nursing Science 12, 15-31.
    • (1990) Advances in Nursing Science , vol.12 , pp. 15-31
    • Dickson, G.L.1
  • 19
    • 0033992609 scopus 로고    scopus 로고
    • Rethinking patient satisfaction: Patient experiences of an open access flexible sigmoidoscopy service
    • Dougall A., Russell A., Rubin G. & Ling J. (2000) Rethinking patient satisfaction: patient experiences of an open access flexible sigmoidoscopy service. Social Science and Medicine 50, 53-62.
    • (2000) Social Science and Medicine , vol.50 , pp. 53-62
    • Dougall, A.1    Russell, A.2    Rubin, G.3    Ling, J.4
  • 20
    • 0036884870 scopus 로고    scopus 로고
    • Overcrowding and fiscal pressures in emergency medicine
    • Eastaugh S.R. (2002) Overcrowding and fiscal pressures in emergency medicine. Hospital Topics 80, 7-12.
    • (2002) Hospital Topics , vol.80 , pp. 7-12
    • Eastaugh, S.R.1
  • 23
    • 0036778530 scopus 로고    scopus 로고
    • Understanding the effects of nurse on the process by which patient develop hospital satisfaction
    • Gotlieb J.B. (2002) Understanding the effects of nurse on the process by which patient develop hospital satisfaction. Holistic Nursing Practice 17, 49-60.
    • (2002) Holistic Nursing Practice , vol.17 , pp. 49-60
    • Gotlieb, J.B.1
  • 25
    • 0027655969 scopus 로고
    • The link between new and return business and quality of care: Patient satisfaction
    • Greeneich D. (1993) The link between new and return business and quality of care: patient satisfaction. Advances in Nursing Science 16, 62-72.
    • (1993) Advances in Nursing Science , vol.16 , pp. 62-72
    • Greeneich, D.1
  • 26
    • 0027209157 scopus 로고
    • Emergency department patients perceptions of nurse caring behaviours
    • Huggins K.N., Gandy W.M. & Kahut C.D. (1993) Emergency department patients perceptions of nurse caring behaviours. Heart and Lung 22, 356-364.
    • (1993) Heart and Lung , vol.22 , pp. 356-364
    • Huggins, K.N.1    Gandy, W.M.2    Kahut, C.D.3
  • 27
    • 0033138565 scopus 로고    scopus 로고
    • Factors affecting the quality of nursing care: The patient's perspective
    • Irurita V. (1999) Factors affecting the quality of nursing care: the patient's perspective. International Journal of Nursing Practice 5, 86-95.
    • (1999) International Journal of Nursing Practice , vol.5 , pp. 86-95
    • Irurita, V.1
  • 28
    • 0002504159 scopus 로고
    • The patient's role in health care and quality assessment
    • (Goldfield H. & Nash D.B., eds), Health Administration Press, Chicago, IL
    • Kaplan S.H. & Ware J.E. (1995) The patient's role in health care and quality assessment. In Providing Quality Care: Future Challenges, 2nd edn (Goldfield H. & Nash D.B., eds), Health Administration Press, Chicago, IL, pp. 25-52.
    • (1995) Providing Quality Care: Future Challenges, 2nd Edn , pp. 25-52
    • Kaplan, S.H.1    Ware, J.E.2
  • 29
    • 0034309177 scopus 로고    scopus 로고
    • Patient satisfaction with nurse practitioner service in a rural setting
    • Knutson N. (2000) Patient satisfaction with nurse practitioner service in a rural setting. Journal of the American Academy of Nurse Practitioners 12, 405-412.
    • (2000) Journal of the American Academy of Nurse Practitioners , vol.12 , pp. 405-412
    • Knutson, N.1
  • 30
    • 17444409402 scopus 로고    scopus 로고
    • Hospital overcrowding forces Canada to boost health care spending
    • Kondro W. (1999) Hospital overcrowding forces Canada to boost health care spending. Lancet 353, 653-659.
    • (1999) Lancet , vol.353 , pp. 653-659
    • Kondro, W.1
  • 31
    • 0033162682 scopus 로고    scopus 로고
    • Patient's views on quality of care: Do they merely reflect their sense of coherence?
    • Larsson B.W. & Larsson G. (1999) Patient's views on quality of care: do they merely reflect their sense of coherence? Journal of Advanced Nursing 30, 33-39.
    • (1999) Journal of Advanced Nursing , vol.30 , pp. 33-39
    • Larsson, B.W.1    Larsson, G.2
  • 32
    • 0018075265 scopus 로고
    • Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care
    • Locker D. & Hunt D. (1978) Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Social Science and Medicine 12, 283-292.
    • (1978) Social Science and Medicine , vol.12 , pp. 283-292
    • Locker, D.1    Hunt, D.2
  • 34
    • 0042450707 scopus 로고    scopus 로고
    • Unsatisfied basic needs of older patients in emergency care environments - Obstacles to an active role in decision making
    • Nyden K., Petersson M. & Nystrom M. (2003) Unsatisfied basic needs of older patients in emergency care environments - obstacles to an active role in decision making. Journal of Clinical Nursing 12, 268-274.
    • (2003) Journal of Clinical Nursing , vol.12 , pp. 268-274
    • Nyden, K.1    Petersson, M.2    Nystrom, M.3
  • 35
    • 0043264301 scopus 로고    scopus 로고
    • Non-caring encounters at an emergency care unit: A life-world hermeneutic analysis of an efficiency driven organization
    • Nystrom M., Dahlberg K. & Carlsson G. (2003) Non-caring encounters at an emergency care unit: a life-world hermeneutic analysis of an efficiency driven organization. International Journal of Nursing Studies 40, 761-769.
    • (2003) International Journal of Nursing Studies , vol.40 , pp. 761-769
    • Nystrom, M.1    Dahlberg, K.2    Carlsson, G.3
  • 37
    • 0012693379 scopus 로고    scopus 로고
    • Clinic visit and waiting: Patient education and satisfaction
    • Oermann M.H., Masserang M., Maxey M. & Lange M.P. (2002) Clinic visit and waiting: patient education and satisfaction. Medsurg Nursing 11, 247-250.
    • (2002) Medsurg Nursing , vol.11 , pp. 247-250
    • Oermann, M.H.1    Masserang, M.2    Maxey, M.3    Lange, M.P.4
  • 38
    • 0034700939 scopus 로고    scopus 로고
    • Latest ER crisis hit communities large and small
    • Pinker S. (2000) Latest ER crisis hit communities large and small. Canadian Medical Association Journal 162, 559-561.
    • (2000) Canadian Medical Association Journal , vol.162 , pp. 559-561
    • Pinker, S.1
  • 39
    • 0030186394 scopus 로고    scopus 로고
    • A cognitive approach to patient satisfaction with emergency department nursing care
    • Raper J.L. (1996) A cognitive approach to patient satisfaction with emergency department nursing care. Journal of Quality Nursing Care 10, 48-58.
    • (1996) Journal of Quality Nursing Care , vol.10 , pp. 48-58
    • Raper, J.L.1
  • 40
    • 0033172829 scopus 로고    scopus 로고
    • Patient satisfaction with emergency department triage nursing care: A multi-center study
    • Raper J.L., Davis B. & Scott L. (1999) Patient satisfaction with emergency department triage nursing care: a multi-center study. Journal of Quality Nursing Care 13, 11-24.
    • (1999) Journal of Quality Nursing Care , vol.13 , pp. 11-24
    • Raper, J.L.1    Davis, B.2    Scott, L.3
  • 41
    • 0037295626 scopus 로고    scopus 로고
    • Hospital and emergency department crowding in the United States
    • Schafermeyer R.W. & Asplin B.R. (2003) Hospital and emergency department crowding in the United States. Emergency Medicine 15, 22-27.
    • (2003) Emergency Medicine , vol.15 , pp. 22-27
    • Schafermeyer, R.W.1    Asplin, B.R.2
  • 42
    • 0036726118 scopus 로고    scopus 로고
    • Development of healthy public policy: Feminist analysis of conflict, collaboration and social change
    • Scott C.M., Thurston W.E. & Crow B. (2002) Development of healthy public policy: feminist analysis of conflict, collaboration and social change. Health Care for Women International 23, 530-539.
    • (2002) Health Care for Women International , vol.23 , pp. 530-539
    • Scott, C.M.1    Thurston, W.E.2    Crow, B.3
  • 44
    • 0027620912 scopus 로고
    • The patient satisfaction process: Moving toward a comprehensive model
    • Strasser S. & Aharony L. (1993) The patient satisfaction process: moving toward a comprehensive model. Medical Care Review 50, 219-248.
    • (1993) Medical Care Review , vol.50 , pp. 219-248
    • Strasser, S.1    Aharony, L.2
  • 45
    • 0027620912 scopus 로고
    • The patient satisfaction process: Moving toward a comprehensive model
    • Strasser S., Aharony L. & Greenberger D. (1992) The patient satisfaction process: moving toward a comprehensive model. Medical Care Review 50, 219-248.
    • (1992) Medical Care Review , vol.50 , pp. 219-248
    • Strasser, S.1    Aharony, L.2    Greenberger, D.3
  • 46
    • 0036174521 scopus 로고    scopus 로고
    • Emergency department overcrowding: Ambulance diversion and the legal duty to care
    • Upfold J. (2002) Emergency department overcrowding: ambulance diversion and the legal duty to care. Canadian Medical Association Journal 166, 445-446.
    • (2002) Canadian Medical Association Journal , vol.166 , pp. 445-446
    • Upfold, J.1
  • 49
    • 0028085257 scopus 로고
    • Patient satisfaction: A valid concept?
    • Williams B. (1994) Patient satisfaction: a valid concept? Social Science and Medicine 4, 509-516.
    • (1994) Social Science and Medicine , vol.4 , pp. 509-516
    • Williams, B.1
  • 50
    • 0031668134 scopus 로고    scopus 로고
    • The meaning of patient satisfaction: An explanation of high reported levels
    • Williams B., Coyle J. & Healy D. (1998) The meaning of patient satisfaction: an explanation of high reported levels. Social Science and Medicine 9, 1351-1359.
    • (1998) Social Science and Medicine , vol.9 , pp. 1351-1359
    • Williams, B.1    Coyle, J.2    Healy, D.3
  • 51
    • 0034288015 scopus 로고    scopus 로고
    • Seen but not heard: Battered women's perceptions of the ED experience
    • Yam M. (2000) Seen but not heard: Battered women's perceptions of the ED experience. Journal of Emergency Nursing 26, 464-470.
    • (2000) Journal of Emergency Nursing , vol.26 , pp. 464-470
    • Yam, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.