Complaint behaviour of Malaysian consumers

Management Research News

Volumn 29, Issue , 2006, Pages 65-76

  Oly Ndubisi, Nelson ^a   Yin Ling, Tam ^a  

^a MONASH UNIVERSITY MALAYSIA   (Malaysia)

Author keywords

Banking; Complaints; Consumer behaviour; Customers; Gender; Malaysia

Indexed keywords

EID: 85009869196     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170610645457     Document Type: Article

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