It is all about the emotional state: Managing tourists' experiences

International Journal of Hospitality Management

Volumn 31, Issue 1, 2012, Pages 23-30

  Brunner Sperdin, Alexandra ^a   Peters, Mike ^a   Strobl, Andreas ^a  

^a INNSBRUCK UNIVERSITY SCHOOL OF MANAGEMENT   (Austria)

Author keywords

Customer satisfaction; Emotional state; Hotel setting; Leisure experience; Servicescape

Indexed keywords

EID: 80051784001     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.03.004     Document Type: Article

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