Joint impact of quality and environmental practices on firm performance in small service businesses: An empirical study of restaurants

Journal of Cleaner Production

Volumn 44, Issue , 2013, Pages 96-104

  Llach, Josep ^a   Perramon, Jordi ^b   Alonso Almeida, María Del Mar ^c   Bagur Femenías, Llorenç ^b  

^a UNIVERSITY OF GIRONA   (Spain)

^b Universitat Pompeu Fabra UPF Barcelona School of Management   (Spain)

^c UNIVERSIDAD AUTÓNOMA DE MADRID   (Spain)

Author keywords

Environmental management; Firm performance; Integrated management system; Quality management; Restaurants; Small service companies

Indexed keywords

DIRECT IMPACT; EMPIRICAL STUDIES; ENVIRONMENT MANAGEMENT; ENVIRONMENTAL ISSUES; ENVIRONMENTAL PRACTICES; FINANCIAL PERFORMANCE; FIRM PERFORMANCE; INDUSTRIAL SECTOR; INTEGRATED MANAGEMENT SYSTEMS; MARKET SUCCESS; PROFIT AND LOSS STATEMENT; QUALITY MANAGEMENT PRACTICES; RESTAURANTS; SERVICE BUSINESS; SERVICE COMPANIES; STRUCTURAL EQUATION MODELING;

COMPETITION; INDUSTRY; PROFITABILITY; QUALITY MANAGEMENT;

ENVIRONMENTAL MANAGEMENT;

EID: 84873343678     PISSN: 09596526     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jclepro.2012.10.046     Document Type: Article

References (95)

1. S.L. Ahire, and P. Dreyfus The impact of design management and process management on quality: an empirical investigation Journal of Operations Management 1 8 2000 549 575
2. M.M. Alonso-Almeida Water and waste management in the Moroccan tourism industry: the case of three women entrepreneurs Women's Studies International Forum 35 2012 343 353
3. M.M. Alonso-Almeida, and J.M. Rodriguez-Antón Organisational behaviour and strategies in adoption of certified management systems. An analysis of the Spanish hotel industry Journal of Cleaner Production 19 13 2011 1455 1463
4. M.M. Alonso-Almeida, J.M. Rodríguez-Antón, and L. Rubio-Andrada Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry The Service Industries Journal 32 5 2012 919 936
5. M.J. Alvarez-Gil, J. Burgos-Jiménez, and J.J. Cespedes-Lorente Analysis of environmental management, organizational context and performance of Spanish hotels Omega 29 2001 457 471
6. J.A. Aragón-Correa, N. Hurtado-Torres, S. Sharma, and V.J. García-Morales Environmental strategy and performance in small firms: a resource-based perspective Journal of Environmental Management 86 2008 88 103 (Pubitemid 350028972)
7. A. Arawati The structural linkages between TQM, product quality performance, and business performance: preliminary empirical study in electronics companies Singapore Management Review 27 1 2005 87 105
8. O.H. Azar Incentives and service quality in the restaurant industry: the tipping-service puzzle Applied Economics 41 2009 1917 1927
9. Bagur, L., Llach, J., Alonso-Almeida, M.M. Is the adoption of environmental practices a strategical decision for small service companies? An empirical approach. Management Decision. in press.
10. R. Baron, and D. Kenny The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical consideration Journal of Personality and Social Psychology 51 6 1986 1173 1182
11. K. Black Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes International Journal of Hospitality Management 31 2012 535 543
12. E. Blanco, J. Rey-Maquieira, and J. Lozano Economic incentives for tourism firms to undertake voluntary environmental management Tourism Management 30 2009 112 122
13. N. Bontis, L.D. Booker, and A. Serenko The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry Management Decision 45 9 2007 1426 1445
14. S. Briggs, J. Sutherlanda, and S. Drummond Are hotels serving quality? an exploratory study of service quality in the Scottish hotel sector Tourism Management 28 2007 1006 1019 (Pubitemid 46477992)
15. B. Byrne Structural Equation Modeling with EQS and EQS/Windows. Basic Concepts, Alications and Programming 1994 Sage Publications Thousand Oaks, CA
16. R.J. Callan Quality control at Avant hotels: the debut of BS3750 The Service Industries Journal 12 1 1992 17 23
17. C. Camisón La medición de los resultados empresariales desde una óptica estratégica: construcción de un instrumento a partir de un estudio Delphi y aplicación a la empresa industrial española en el periodo 1983e96 Estudios Financieros 62 199 1999 201 264
18. E.G. Carmines, and J.P. McIver Analyzing models with unobserved variables G.W. Bohrnstedt, E.F. Borgatta, Social Measurement: Current Issues 1981 Sage Beverly Hills 53 86
19. E. Carmona-Moreno, J. Cespedes-Lorente, and J. de Burgos-Jimenez Environmental strategies in Spanish hotels: contextual factors and performance The Service Industries Journal 24 3 2004 101 130 (Pubitemid 38964835)
20. M. Casadesus, F. Marimon, and M.M. Alonso-Almeida The future of standardized quality management in tourism: evidence from the Spanish tourist sector The Service Industries Journal 30 14 2010 2457 2474
21. E.S.W. Chan Implementing environmental management systems in small- and medium-size hotels: obstacles Journal Hospitality & Tourism Research 35 1 2011 3 23
22. W.W. Chin Issues and opinions on structural equation modelling MIS Quarterly 22 1 1998 7 16 (Commentary)
23. I.H. Chow, V.P. Lau, T.W. Lo, Z. Sha, and H. Yun Service quality in restaurant operations in China: decision- and experiential-oriented perspectives International Journal of Hospitality Management 26 3 2007 698 710
24. E. Claver-Cortes, J. Pereira-Moliner, J.J. Tari, and J.F. Molina-Azorín TQM, managerial factors and performance in the Spanish hotel industry Industrial Management and Data Systems 108 2 2008 228 244 (Pubitemid 351391075)
25. S. Climent-Serrano La calidad y su coste Contabilidad y Dirección 11 2010 145 171
26. B. Cohen The "WOW" effect, how one restaurateur continues to delight customers Cornell Hotel and Restaurant Administration Quarterly 38 1997 74 81
27. F.J. Conca, J. Llopis, and J.J. Tarí Development of a measure to assess quality management in certified firms European Journal of Operational Research 156 2004 683 697
28. C.J. Corbett, M.J. Montes-Sancho, and D. Kirsch The financial impact of ISO 9000 certification in the United States: an empirical analysis Management Science 51 7 2005 1046 1059 (Pubitemid 41344639)
29. R. Cote, A. Booth, and B. Louis Eco-efficiency and SMEs in Nova Scotia, Canada Journal of Cleaner Production 14 2006 542 550 (Pubitemid 43189924)
30. A. Das, R.B. Handfield, R.J. Calantone, and S. Ghosh A contingent view of quality management: the impact of international competition on quality Decision Sciences 31 2000 649 690 (Pubitemid 33234437)
31. A. Douglas, and D. Glen Integrated management systems in small and medium enterprises Total Quality Management 11 4-6 2000 686 690
32. T.J. Douglas, and W.Q. Judge Jr. Total quality management implementation and competitive advantage: the role of structural control and exploration Academy of Management Journal 44 2001 158 169
33. C.A. Enz, and J.A. Siquaw Best hotel environmental practices Cornell Hotel and Restaurant Administration Quarterly 40 5 1999 72 77
34. EUROSTAT Statistics Explained: Accommodation and Food Service Statistics-NACE Rev. 2 2012 European Commission Brussels (Belgium) http://epp.eurostat.ec.europa.eu/statistics-explained/index.php/ Accommodation-and-food-service-statistics-NACE-Rev.-2#Further-Eurostat- information
35. M.B. Fernández-Viñé, T. Gómez-Navarro, and S.F. Capuz-Rizo Eco-efficiency in the SMEs of Venezuela. Current status and future perspectives Journal of Cleaner Production 18 2010 736 746
36. B.B. Flynn, R.G. Schroeder, and S. Sakakibara A framework for quality management research and associated measurement instrument Journal of Operations Management 11 1994 339 366
37. C. Forza, and R. Flippini TQM impact on quality conformance and customer satisfaction: a causal model International Journal of Production Economics 55 1998 1 20 (Pubitemid 128417427)
38. A. Goodman Implementing sustainability in service operations in Scandic hotels Interfaces 30 3 2000 202 214
39. J.F. Hair, R.E. Anderson, R.L. Tatham, and W.C. Black Multivariate Data Analysis fifth ed. 1998 Prentice Hall International Inc Upper Saddle River, NJ
40. R. Hillary Environmental management systems and the smaller enterprise Journal of Cleaner Production 12 2004 561 569
41. L. Hu, and P. Bentler Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives Structural Equation Modeling 6 1 1999 1 55
42. H. Hu, H.G. Parsa, and J. Self The dynamics of green restaurant patronage Cornell Hospitality Quarterly 51 3 2010 344 362
43. S.S. Hyun Relationship quality and loyalty in the chain restaurant industry Cornell Hospitality Quarterly 51 2 2010 251 267
44. S.S. Hyun, and W. Kim Dimensions of brand equity in the chain restaurant industry Cornell Hospitality Quarterly 52 4 2011 429 437
45. Y.J. Jang, W.G. Kimb, and M.A. Bonn Generation Y consumers' selection attributes and behavioral intentions concerning green restaurants International Journal of Hospitality Management 30 2011 803 811
46. S. Karapetrovic, and M. Casadesus Implementing environmental with other standardized management systems: scope, sequence, time and integration Journal of Cleaner Production 17 5 2009 533 540
47. S. Karapetrovic, and W. Willborn Integration of quality and environmental management systems The TQM Magazine 10 3 1998 204 213 (Pubitemid 128522696)
48. A. Karim, A.J.R. Smith, S.K. Halgamuge, and M.M. Islam A comparative study of manufacturing practices and performance variables International Journal of Production Economics 112 2 2007 841 859
49. G.I. Kassinis, and A.C. Soteriou Greening the service profit chain: the impact of environmental management practices Production and Operations Management 12 3 2003 386 403 (Pubitemid 39374576)
50. H. Kaynak The relationship between total quality management practices and their effects on firm performance Journal of Operations Management 2 1 2003 405 435
51. D. Kim, X.Y. Lehtob, and A.M. Morrison Gender differences in online travel information search: Implications for marketing communications on the internet Tourism Management 28 2007 423 433 (Pubitemid 44914659)
52. H. Kong, C. Cheung, and H. Song From hotel career management to employees' career satisfaction: the mediating effect of career competency International Journal of Hospitality Management 3 1 2012 76 85
53. R. Ladhari Developing e-service quality scales: a literature review Journal of Retailing and Consumer Services 17 2010 464 477
54. R. Ladhari, I. Brun, and M. Morales Determinants of dining satisfaction and post-dining behavioral intentions International Journal of Hospitality Management 27 2008 563 573
55. K. Lee Why and how to adopt green management into business organizations? the case study of Korean SMEs in manufacturing industry Management Decision 47 7 2009 1101 1121
56. N.K. Malhotra Marketing Research and Applied Orientation fourth ed. 2004 Prentice Hall Inc New Jersey, USA
57. J.F. Molina-Azorín, E. Claver-Cortes, J. Pereira-Moliner, and J.J. Tarí Environmental practices and firm performance: an empirical analysis in the Spanish hotel industry Journal of Cleaner Production 17 2009 516 524
58. A. Nair Meta-analysis of the relationship between quality management practices and firm performance implications for quality management theory development Journal of Operations Management 24 2006 948 975 (Pubitemid 44791675)
59. M. Naor, S.M. Goldstein, K.W. Linderman, and R.G. Schroeder The role of culture as driver of quality management and performance: infrastructure versus core quality practices Decision Sciences 39 4 2008 671 702
60. K. Nield, and M. Kozak Quality certification in the hospitality industry Cornell Hotel and Restaurant Administration Quarterly 40 2 1999 40 52
61. B.M. Noone, S.E. Kimes, A.S. Mattila, and J. Wirtz The effect of meal pace of customer satisfaction Cornell Hotel and Restaurant Administration Quarterly 48 2007 231 245
62. J.C. Nunnally Psychometric Theory second ed. 1978 McGraw-Hill New York, NY
63. P. O'Connor, and A. Frew The future of hotel electronic distribution: expert and industry perspectives Cornell Hotel and Restaurant Administration Quarterly 43 3 2002 33 45 (Pubitemid 37544564)
64. H.G. Parsa, T. John, D.N. Self, and T. King Why restaurants fail Cornell Hotel and Restaurant Administration Quarterly 46 2005 304 322 (Pubitemid 41079092)
65. J. Pereira-Moliner, E. Claver-Cortés, J.P. Molina-Azorín, and J.J. Tarí Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry Journal of Cleaner Production 37 2012 82 92
66. L. Petnji, F. Marimon, and M. Casadesus Customer's loyalty and perception of ISO 9001 in online banking Industrial Management & Data Systems 111 8 2011 1194 1213
67. D. Ribeiro The Spanish restaurant sector: evaluating the perceptions of quality The Service Industries Journal 23 2 2003 183 194
68. J.M. Rodríguez-Antón, and M.M. Alonso-Almeida Quality certification systems and their impact on employee satisfaction in services with high levels of customer contact Journal of Total Quality Management & Business Excellence 22 2 2011 145 157
69. J.M. Rodriguez-Antón, M.M. Alonso-Almeida, and L. Rubio-Andrada Shedding more light on the impacts of quality certified systems in small service enterprises. A multidimensional analysis African Journal of Business Management 5 19 2011 7911 7922
70. J.M. Rodriguez-Antón, M.M. Alonso-Almeida, M. Celemín, and L. Rubio Use of different sustainability management systems in the hospitality industry. The case of Spanish hotels Journal of Cleaner Production 22 1 2012 76 84
71. L. Rubio-Andrada, M.M. Alonso-Almeida, and J.M. Rodriguez-Antón Motivations and impacts in the firm and stakeholders of quality certification: evidence from small and medium-sized service enterprises Journal of Total Quality Management & Business Excellence 22 8 2011 833 852
72. M.E. Ruiz-Molina, I. Gil-Saura, and B. Moliner-Velazquez Does technology make a difference? Evidence from Spanish hotels Service Business 5 1 2011 1 12
73. M.V. Russo, and P.A. Fouts A resource-based perspective on corporate environmental performance and profitability Academy of Management Journal 40 3 1997 534 559
74. E. Sadikoglu, and C. Zehir Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: an empirical study of Turkish firms International Journal of Production Economics 127 1 2010 13 26
75. R. Salomone Integrated management systems: experiences in Italian organizations Journal of Cleaner Production 16 16 2008 1786 1806
76. D. Samson, and M. Terziovski The relationship between total quality management practices and operational performance Journal of Operations Management 17 4 1999 393 409
77. J.V. Saraph, P.G. Benson, and R.G. Schroeder An instrument for measuring the critical factors of quality management Decision Sciences 20 1989 810 829
78. K. Schermelleh-Enge, H. Moosbrugger, and H. Müller Evaluating the fit of structural equation models: tests of significance and descriptive Goodness-of-Fit measures Psychological Research 8 2 2003 23 74 (Pubitemid 39064999)
79. R.K. Singh, K.S. Garg, and S.G. Deshmukh Strategy development by SMEs for competitiveness: a review Benchmarking: An International Journal 15 5 2008 525 547
80. S. Sousa, and E. Aspinwall Development of a performance measurement framework for SMEs Total Quality Management 21 5 2010 475 501
81. Spanish National Statistics Institute Encuesta anual de servicios (CNAE-2009) 2012 Instituto Nacional Estadística Madrid, Spain http://www.ine.es/
82. A.M. Susskind I told you so! Restaurant customers' word-of-mouth communication patterS100ns Cornell Hotel and Restaurant Administration Quarterly 43 2002 75 85 (Pubitemid 37544558)
83. A.M. Susskind Guest service management and processes in restaurants: what we have learned in fifty years Cornell Hospitality Quarterly 51 4 2010 479 482
84. A.M. Susskind, M.K. Kaemar, and C.P. Borhgrevink How organizational standards and coworker support improve restaurant service Cornell Hotel and Restaurant Administration Quarterly 48 4 2007 370 384
85. A. Terlaak, and A.A. King The effect of certification with ISO 9000 quality management standard: a signaling approach Journal of Economic Behavior and Organization 60 4 2006 579 602 (Pubitemid 44103437)
86. M.R. Testa, and L.J. Sipe A systems approach to service quality Cornell Hotel & Restaurant Administration Quarterly 47 1 2006 36 48
87. D.N. Trung, and S. Kumar Resource use and waste management in Vietnam hotel industry Journal of Cleaner Production 13 2 2005 109 116
88. J. Vazquez, M.L. Santos, and L.I. Alvarez Market orientation, innovation and competitive strategies in industrial firms Journal of Strategic Marketing 9 1 2001 69 90
89. B. Visauta Análisis estadístico con SPSS para Windows estadística multivariante vol. II 1998 McGraw Hill Madrid, Spain
90. J.R. Walker, and T.T. Salameh The Q.A. payoff Cornell Hotel and Restaurant Administration Quarterly 37 1996 57 59
91. J. Yong, and A. Wilkinson From Kyoto to Singapore: the adoption of quality management in the services sector in Singapore Total Quality Management & Business Excellence 14 8 2003 849 873 (Pubitemid 37180525)
92. S. Zeng, J. Shi, and G. Lou A synergetic model for implementing an integrated management system: an empirical study in China Journal of Cleaner Production 15 18 2007 1760 1767 (Pubitemid 47212715)
93. S.X. Zeng, X.H. Meng, H.T. Yin, C.M. Tam, and L. Sun Impact of cleaner production on business performance Journal of Cleaner Production 18 2010 975 983
94. X. Zhao, C.L. Yeung, and T.S. Lee Quality management and organizational context in selected service industries of China Journal of Operations Management 22 6 2004 575 587
95. A. Zutshi, and A. Sohal A framework for environmental management system adoption and maintenance: an Australian perspective Management of Environmental Quality: An International Journal 16 5 2005 464 475