TQM, managerial factors and performance in the Spanish hotel industry

Industrial Management and Data Systems

Volumn 108, Issue 2, 2008, Pages 228-244

  Claver Cortés, Enrique ^a   Pereira Moliner, Jorge ^a   Tarí, Juan José ^a   Molina Azorín, José F ^a  

^a UNIVERSITY OF ALICANTE   (Spain)

Author keywords

Hotel and catering industry; Managers; Performance measurement (quality); Spain; Total quality management

Indexed keywords

CLUSTER ANALYSIS; DATA ACQUISITION; ENVIRONMENTAL MANAGEMENT; HOTELS; INFORMATION SYSTEMS; MANAGERS; PERSONNEL TRAINING; REGRESSION ANALYSIS; SOFTWARE DESIGN;

CATERING INDUSTRIES; EMPIRICAL DATA STRUCTURES; PERFORMANCE MEASUREMENT;

TOTAL QUALITY MANAGEMENT;

EID: 40749135445     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570810847590     Document Type: Article

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