Customer's loyalty and perception of ISO 9001 in online banking

Industrial Management and Data Systems

Volumn 111, Issue 8, 2011, Pages 1194-1213

  Yaya, Luc Honore Petnji ^a   Marimon, Frederic ^b   Casadesus, Marti ^a  

^a UNIVERSITY OF GIRONA   (Spain)

^b UNIVERSITAT INTERNACIONAL DE CATALUNYA   (Spain)

Author keywords

E S QUAL; Electronic customer loyalty; Electronic customer satisfaction; Electronic service quality; ISO 9001 series; Online banking; Spain

Indexed keywords

E-S-QUAL; ELECTRONIC CUSTOMERS; ELECTRONIC SERVICES; ISO 9001; ON-LINE BANKING; SPAIN;

MANAGEMENT; MANAGERS; QUALITY OF SERVICE; REGRESSION ANALYSIS; SALES;

CUSTOMER SATISFACTION;

EID: 80053064991     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635571111170767     Document Type: Article

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