Greening the service profit chain: The impact of environmental management practices

Production and Operations Management

Volumn 12, Issue 3, 2003, Pages 386-403

  Kassinis, George I ^a,b,c   Soteriou, Andreas C ^a,d  

^a UNIVERSITY OF CYPRUS   (Cyprus)

^b PRINCETON UNIVERSITY   (United States)

^c Strategic Management Society   (United States)

^d UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

Customer loyalty; Customer satisfaction; Environmental management practices; Service profit chain

Indexed keywords

EID: 5644266944     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2003.tb00210.x     Document Type: Article

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