-
3
-
-
0004256137
-
-
Addison Wesley Longman, New York
-
Aronson, E., Wilson, T. D. and Akert, R. M. (1999) Social Psychology, Addison Wesley Longman, New York.
-
(1999)
Social Psychology
-
-
Aronson, E.1
Wilson, T.D.2
Akert, R.M.3
-
4
-
-
0003216790
-
Political and economic evaluation of social effects and externalities
-
(Ed.) M. Intriligator, North-Holland, Amsterdam
-
Arrow, K. J. (1971) Political and economic evaluation of social effects and externalities, in Frontiers of Quantitative Economics, (Ed.) M. Intriligator, North-Holland, Amsterdam, pp. 5-25.
-
(1971)
Frontiers of Quantitative Economics
, pp. 5-25
-
-
Arrow, K.J.1
-
5
-
-
0242350238
-
The implications of tipping for economics and management
-
Azar, O. H. (2003) The implications of tipping for economics and management, International Journal of Social Economics, 30, 1084-94.
-
(2003)
International Journal of Social Economics
, vol.30
, pp. 1084-1094
-
-
Azar, O.H.1
-
6
-
-
4043062258
-
Optimal monitoring with external incentives: The case of tipping
-
Azar, O. H. (2004a) Optimal monitoring with external incentives: the case of tipping, Southern Economic Journal, 71, 170-81.
-
(2004)
Southern Economic Journal
, vol.71
, pp. 170-181
-
-
Azar, O.H.1
-
7
-
-
1842661626
-
What sustains social norms and how they evolve? The case of tipping
-
Azar, O. H. (2004b) What sustains social norms and how they evolve? The case of tipping, Journal of Economic Behaviour and Organization, 54, 49-64.
-
(2004)
Journal of Economic Behaviour and Organization
, vol.54
, pp. 49-64
-
-
Azar, O.H.1
-
8
-
-
4043171109
-
The history of tipping - from sixteenth-century England to United States in the 1910s
-
Azar, O. H. (2004c) The history of tipping - from sixteenth-century England to United States in the 1910s, Journal of Socio-Economics, 33, 745-64.
-
(2004)
Journal of Socio-Economics
, vol.33
, pp. 745-764
-
-
Azar, O.H.1
-
9
-
-
24144455814
-
Who do we tip and why? An empirical investigation
-
Azar, O. H. (2005a) Who do we tip and why? An empirical investigation, Applied Economics, 37, 1871-9.
-
(2005)
Applied Economics
, vol.37
, pp. 1871-1879
-
-
Azar, O.H.1
-
10
-
-
24144470838
-
The social norm of tipping: Does it improve social welfare?
-
Azar, O. H. (2005b) The social norm of tipping: does it improve social welfare?, Journal of Economics, 85, 141-73.
-
(2005)
Journal of Economics
, vol.85
, pp. 141-173
-
-
Azar, O.H.1
-
12
-
-
33846820044
-
Why pay extra? Tipping and the importance of social norms and feelings in economic theory
-
Azar, O. H. (2007a) Why pay extra? Tipping and the importance of social norms and feelings in economic theory, Journal of Socio-Economics, 36, 250-65.
-
(2007)
Journal of Socio-Economics
, vol.36
, pp. 250-265
-
-
Azar, O.H.1
-
13
-
-
33846642133
-
The social norm of tipping: A review
-
Azar, O. H. (2007b) The social norm of tipping: a review, Journal of Applied Social Psychology, 37, 380-402.
-
(2007)
Journal of Applied Social Psychology
, vol.37
, pp. 380-402
-
-
Azar, O.H.1
-
14
-
-
34249111090
-
Do people tip strategically; to improve future service? Theory and evidence
-
Azar, O. H. (2007c) Do people tip strategically; to improve future service? Theory and evidence, Canadian Journal of Economics, 40, 515-27.
-
(2007)
Canadian Journal of Economics
, vol.40
, pp. 515-527
-
-
Azar, O.H.1
-
15
-
-
37749002419
-
The effect of external incentives on profits and firm-provided incentives strategy
-
(in press)
-
Azar, O. H. (in press) The effect of external incentives on profits and firm-provided incentives strategy, Journal of Socio-Economics.
-
Journal of Socio-Economics
-
-
Azar, O.H.1
-
16
-
-
49149092159
-
Tipping as a strategic investment in service quality: An optimal-control analysis of repeated interactions in the service industry
-
(in press)
-
Azar, O. H. and Tobol, Y. (in press) Tipping as a strategic investment in service quality: an optimal-control analysis of repeated interactions in the service industry, Southern Economic Journal.
-
Southern Economic Journal
-
-
Azar, O.H.1
Tobol, Y.2
-
17
-
-
19844375500
-
Restaurant tips and service quality: A reply to Lynn
-
Bodvarsson, O. (2005) Restaurant tips and service quality: a reply to Lynn, Applied Economics Letters, 12, 345-6.
-
(2005)
Applied Economics Letters
, vol.12
, pp. 345-346
-
-
Bodvarsson, O.1
-
18
-
-
0000999219
-
Gratuities and customer appraisal of service: Evidence from Minnesota restaurants
-
Bodvarsson, O. and Gibson, W. (1994) Gratuities and customer appraisal of service: evidence from Minnesota restaurants, Journal of Socio-Economics, 23,287-302.
-
(1994)
Journal of Socio-Economics
, vol.23
, pp. 287-302
-
-
Bodvarsson, O.1
Gibson, W.2
-
20
-
-
0033478726
-
An economic approach to tips and service quality: Results of a survey
-
Bodvarsson, O. B. and Gibson, W. A. (1999) An economic approach to tips and service quality: results of a survey, The Social Science Journal, 36, 137-47.
-
(1999)
The Social Science Journal
, vol.36
, pp. 137-147
-
-
Bodvarsson, O.B.1
Gibson, W.A.2
-
21
-
-
0345530741
-
Why do diners tip: Rule of thumb or valuation of service?
-
Bodvarsson, O. B., Luksetich, W. A. and McDermott, S. (2003) Why do diners tip: rule of thumb or valuation of service?, Applied Economics, 35, 1659-65.
-
(2003)
Applied Economics
, vol.35
, pp. 1659-1665
-
-
Bodvarsson, O.B.1
Luksetich, W.A.2
McDermott, S.3
-
22
-
-
0035612804
-
Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
-
Brady, M. K. and Cronin Jr, J. J. (2001) Some new thoughts on conceptualizing perceived service quality: a hierarchical approach, Journal of Marketing, 65, 34-49.
-
(2001)
Journal of Marketing
, vol.65
, pp. 34-49
-
-
Brady, M.K.1
Cronin, J.J.2
-
23
-
-
0042847342
-
Job satisfaction in the low wage service sector
-
Brown, D. and Mcintosh, S. (2003) Job satisfaction in the low wage service sector, Applied Economics, 35, 1241-54.
-
(2003)
Applied Economics
, vol.35
, pp. 1241-1254
-
-
Brown, D.1
McIntosh, S.2
-
25
-
-
0041363300
-
The norm of restaurant tipping
-
Conlin, M., Lynn, M. and O'Donoghue, T. (2003) The norm of restaurant tipping, Journal of Economic Behaviour and Organization, 52, 297-321.
-
(2003)
Journal of Economic Behaviour and Organization
, vol.52
, pp. 297-321
-
-
Conlin, M.1
Lynn, M.2
O'Donoghue, T.3
-
29
-
-
59949091683
-
Managing service quality: Applying utility theory in the prioritization of service attributes
-
Li, Y. N., Tan, K. C. and Xie, M. (2003) Managing service quality: applying utility theory in the prioritization of service attributes, The International Journal of Quality & Reliability Management, 20, 417-35.
-
(2003)
The International Journal of Quality & Reliability Management
, vol.20
, pp. 417-435
-
-
Li, Y.N.1
Tan, K.C.2
Xie, M.3
-
30
-
-
0033301709
-
Because it is there: The challenge of mountaineering...for utility theory
-
Loewenstein, G. (1999) Because it is there: the challenge of mountaineering...for utility theory, Kyklos, 52, 315-43.
-
(1999)
Kyklos
, vol.52
, pp. 315-343
-
-
Loewenstein, G.1
-
32
-
-
0034135066
-
National personality and tipping customs
-
Lynn, M. (2000) National personality and tipping customs, Personality & Individual Differences, 28, 395-404.
-
(2000)
Personality & Individual Differences
, vol.28
, pp. 395-404
-
-
Lynn, M.1
-
33
-
-
0035255811
-
Restaurant tipping and service quality: A tenuous relationship
-
Lynn, M. (2001) Restaurant tipping and service quality: a tenuous relationship, Cornell Hotel and Restaurant Administration Quarterly, 42, 14-20.
-
(2001)
Cornell Hotel and Restaurant Administration Quarterly
, vol.42
, pp. 14-20
-
-
Lynn, M.1
-
34
-
-
0842290694
-
Tip levels and service: An update extension and reconciliation
-
Lynn, M. (2003) Tip levels and service: an update extension and reconciliation, Cornell Hotel and Restaurant Administration Quarterly, 44, 139-48.
-
(2003)
Cornell Hotel and Restaurant Administration Quarterly
, vol.44
, pp. 139-148
-
-
Lynn, M.1
-
35
-
-
12144251995
-
Restaurant tips and service quality: A commentary on Bodvarsson, Luksetich and Mcdermott (2003)
-
Lynn, M. (2004) Restaurant tips and service quality: a commentary on Bodvarsson, Luksetich and Mcdermott (2003), Applied Economics Letters, 11, 975-8.
-
(2004)
Applied Economics Letters
, vol.11
, pp. 975-978
-
-
Lynn, M.1
-
36
-
-
85076073336
-
Tipping in restaurants and Around the Globe: An interdisciplinary review
-
(Ed.) M. Altman, M. E. Sharpe Publishers, Armonk, NY
-
Lynn, M. (2006) Tipping in restaurants and Around the Globe: an interdisciplinary review, in Handbook of Contemporary Behavioral Economics: Foundations and Developments (Ed.) M. Altman, M. E. Sharpe Publishers, Armonk, NY, pp. 626-43.
-
(2006)
Handbook of Contemporary Behavioral Economics: Foundations and Developments
, pp. 626-643
-
-
Lynn, M.1
-
37
-
-
38249020701
-
Restaurant tipping: An examination of three 'rational' explanations
-
Lynn, M. and Grassman, A. (1990) Restaurant tipping: an examination of three 'rational' explanations, Journal of Economics Psychology, 11, 169-81.
-
(1990)
Journal of Economics Psychology
, vol.11
, pp. 169-181
-
-
Lynn, M.1
Grassman, A.2
-
39
-
-
21344493285
-
Consumer tipping: A cross-country study
-
Lynn, M., Zinkhan, G. M. and Harris, J. (1993) Consumer tipping: a cross-country study, Journal of Consumer Research, 20, 478-88.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 478-488
-
-
Lynn, M.1
Zinkhan, G.M.2
Harris, J.3
-
40
-
-
0032093331
-
Reach out and touch your customers
-
Lynn, M., Le, J.-M. and Sherwyn, D. S. (1998) Reach out and touch your customers, Cornell Hotel and Restaurant Administration Quarterly, 39, 60-5.
-
(1998)
Cornell Hotel and Restaurant Administration Quarterly
, vol.39
, pp. 60-65
-
-
Lynn, M.1
Le, J.-M.2
Sherwyn, D.S.3
-
41
-
-
0013301672
-
Beyond gratitude and gratuity: A meta-analytic review of the predictors of restaurant tipping
-
School of Hotel Administration, Cornell University
-
Lynn, M. and McCall, M. (2000a), Beyond gratitude and gratuity: a meta-analytic review of the predictors of restaurant tipping. Working Paper, School of Hotel Administration, Cornell University.
-
(2000)
Working Paper
-
-
Lynn, M.1
McCall, M.2
-
42
-
-
0000820080
-
Gratitude and gratuity: A meta-analysis of research on the service-tipping relationship
-
Lynn, M. and McCall, M. (2000b) Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship, Journal of Socio-Economics, 29, 203-14
-
(2000)
Journal of Socio-Economics
, vol.29
, pp. 203-214
-
-
Lynn, M.1
McCall, M.2
-
43
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1985) A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
44
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988) SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64, 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
46
-
-
0004324361
-
-
16th edn, HarperCollins, New York
-
Post, P. (1997) Emily Post's Etiquette, 16th edn, HarperCollins, New York.
-
(1997)
Emily Post's Etiquette
-
-
Post, P.1
-
47
-
-
0001291166
-
More is better, but fair is fair: Tipping in dictator and ultimatum games
-
Ruffle, B. J. (1998) More is better, but fair is fair: tipping in dictator and ultimatum games, Games and Economic Behaviour, 23, 247-65.
-
(1998)
Games and Economic Behaviour
, vol.23
, pp. 247-265
-
-
Ruffle, B.J.1
-
48
-
-
0007398805
-
The economics of tipping: Tips, profits and the market's demand-supply eqilibrium
-
Schwartz, Z. (1997) The economics of tipping: tips, profits and the market's demand-supply eqilibrium, Tourism Economics, 3, 265-79.
-
(1997)
Tourism Economics
, vol.3
, pp. 265-279
-
-
Schwartz, Z.1
-
51
-
-
0040007381
-
Minimum wages and tipped servers
-
Wessels, W. J. (1997) Minimum wages and tipped servers, Economic Inquiry, 35, 334-49.
-
(1997)
Economic Inquiry
, vol.35
, pp. 334-349
-
-
Wessels, W.J.1
-
52
-
-
0030548125
-
The behavioral consequences of service quality
-
Zeithaml, V. A., Berry, L. L. and Parasuraman, A. (1996) The behavioral consequences of service quality, Journal of Marketing, 60, 31-46.
-
(1996)
Journal of Marketing
, vol.60
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|