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Volumn 14, Issue 8, 2003, Pages 849-873

From Kyoto to Singapore: The adoption of quality management in the services sector in Singapore

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Indexed keywords


EID: 0141567835     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336032000090806     Document Type: Review
Times cited : (9)

References (16)
  • 1
    • 0141536110 scopus 로고    scopus 로고
    • Best employment practices: Lessons for Singapore companies
    • March
    • ANG J. (1996) Best employment practices: lessons for Singapore companies. Productivity Digest, March, pp. 2-7.
    • (1996) Productivity Digest , pp. 2-7
    • Ang, J.1
  • 2
    • 0010142542 scopus 로고
    • Learning from learning theory: Implications for quality improvement of turnover, use of contingent workers, and job rotation
    • October
    • COLE, R. (1993) Learning from learning theory: implications for quality improvement of turnover, use of contingent workers, and job rotation, Quality Management Journal, October, pp. 9-25.
    • (1993) Quality Management Journal , pp. 9-25
    • Cole, R.1
  • 5
    • 0040673656 scopus 로고
    • Managing quality in the multi-cultural workplace
    • A. WILKINSON & H. WILLMOTT (London, Routledge)
    • DAWSON, P. (1995) Managing quality in the multi-cultural workplace. In: A. WILKINSON & H. WILLMOTT Making Quality Critical: New Perspectives in Organisational Change (London, Routledge), pp. 173-193.
    • (1995) Making Quality Critical: New Perspectives in Organisational Change , pp. 173-193
    • Dawson, P.1
  • 6
    • 21144473893 scopus 로고
    • Management by panacea: Accounting for transience
    • GILL, J. & WHITTLE, S. (1993) Management by panacea: accounting for transience, Journal of Management Studies, 30(2), pp. 281-295.
    • (1993) Journal of Management Studies , vol.30 , Issue.2 , pp. 281-295
    • Gill, J.1    Whittle, S.2
  • 7
    • 21844489883 scopus 로고
    • Total quality management development in Singapore
    • GOH, M. & YEO, Y. (1994) Total quality management development in Singapore, Total Quality Management, 5(4), pp. 203-218.
    • (1994) Total Quality Management , vol.5 , Issue.4 , pp. 203-218
    • Goh, M.1    Yeo, Y.2
  • 8
    • 84984235942 scopus 로고
    • Why quality circles failed but Total Quality might succeed
    • HILL, S. (1991) Why quality circles failed but Total Quality might succeed, British Journal of Industrial Relations, 29(4), 541-568.
    • (1991) British Journal of Industrial Relations , vol.29 , Issue.4 , pp. 541-568
    • Hill, S.1
  • 9
    • 0141870854 scopus 로고
    • The total quality process
    • LAM, C.S. (1991) The total quality process, Productivity Digest, July, pp. 2-5.
    • (1991) Productivity Digest , vol.JULY , pp. 2-5
    • Lam, C.S.1
  • 10
    • 0010908368 scopus 로고    scopus 로고
    • Managing service quality
    • B.G. DALE (Ed.) (Blackwell)
    • LEWIS, B. (1999) Managing service quality. In: B.G. DALE (Ed.) Managing Quality, 2nd edn (Blackwell), pp. 233-250.
    • (1999) Managing Quality, 2nd Edn , pp. 233-250
    • Lewis, B.1
  • 15
    • 0002241623 scopus 로고    scopus 로고
    • Managing human resources for quality management
    • B. DALE (Ed.) (Oxford, Blackwell)
    • WILKINSON, A. & BROWN, A. (2001) Managing human resources for quality management. In B. DALE (Ed.) Managing Quality, 4th edn (Oxford, Blackwell).
    • (2001) Managing Quality, 4th Edn
    • Wilkinson, A.1    Brown, A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.