Reasons for implementing certified quality systems and impact on performance: An analysis of the hotel industry

Service Industries Journal

Volumn 32, Issue 6, 2012, Pages 919-936

  Alonso Almeida, María del Mar ^a   Rodríguez Antón, José Miguel ^a   Rubio Andrada, Luis ^a  

^a UNIVERSIDAD AUTÓNOMA DE MADRID   (Spain)

Author keywords

hotels; performance; quality

Indexed keywords

INDUSTRIAL PERFORMANCE; MODELING; SERVICE SECTOR; STRATEGIC APPROACH;

EID: 84859170095     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2010.545886     Document Type: Article

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