The effect of certification with the ISO 9000 Quality Management Standard: A signaling approach

Journal of Economic Behavior and Organization

Volumn 60, Issue 4, 2006, Pages 579-602

  Terlaak, Ann ^a   King, Andrew A ^b  

^a UNIVERSITY OF WISCONSIN MADISON   (United States)

^b DARTMOUTH COLLEGE   (United States)

Author keywords

Certification; ISO 9000; Management Standards; Signaling

Indexed keywords

EID: 33746303646     PISSN: 01672681     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jebo.2004.09.012     Document Type: Article

References (51)

1. Aboody D., and Lev B. Information asymmetry, R&D, and insider gains. The Journal of Finance 55 (2000) 2747-2767
2. Allison P.D. Change scores as dependent variables in regression analysis. In: Clogg C.C. (Ed). Sociological Methodology (1990), Jossey-Bass, San Francisco 93-114
3. Anderson S.W., Daly J.D., and Johnson M.F. Why firms seek ISO 9000 certification: regulatory compliance or competitive advantage?. Production and Operations Management 8 (1999) 28-43
4. Ashenfelter O., and Card D. Using the longitudinal structure of earnings to estimate the effect of training programs. Review of Economics and Statistics 67 (1985) 648-660
5. Beatty S.E., and Smith S.M. External search effort: an investigation across several product categories. Journal of Consumer Research 14 (1987) 83-96
6. Chauvin K.W., and Hirschey M. Advertising, R&D expenditures and the market value of the firm. Financial Management 22 (1993) 128-141
7. Cohen W.M., and Levinthal D.A. Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly 35 (1990) 128-153
8. Cohen, W.M., Nelson, R.R., Walsh, J.P., 2000. Protecting their intellectual assets: appropriablity conditions and why U.S. manufacturing firms patent (or not). NBER Working paper #7552. National Bureau of Economic Research.
9. Cole R.E. Learning from the quality movement: what did and what didn't happen?. California Management Review 41 (1998) 43-73
10. Crabtree, P., 2003. FDA Issues Recall of Ventilators Made in Carlsbad Plant. The San Diego Union-Tribune, 4th July, C-1.
11. Crigger, G., 2000. Bridgestone/Firestone Announces Voluntary Recall of 3.85 million Radial ATX and Radial ATX II tires, and 2.7 million Wilderness AT Tires. Washington, DC, 9 August, PRNewswire.
12. Darnall N., and Edwards D. Predicting the cost of environmental management system adoption. Paper Presented at the 2004 Academy of Management Meeting. New Orleans (2004)
13. Dick G.P. ISO 9000 certification benefits, reality or myth?. TQM Magazine 12 (2000) 365
14. Ferguson W. Impact of the ISO 9000 series standards on industrial marketing. Industrial Marketing Management 25 (1996) 305-310
15. Folta T.B., and Janney J.J. Strategic benefits to firms issuing private equity placements. Strategic Management Journal 25 (2004) 223-242
16. Gans J., and Stern S. The product market and the market for "ideas": commercialization strategies for technology entrepreneurs. Research Policy 32 (2003) 333-350
17. Heras I., Dick G.P., and Casadesus M. ISO 9000 registration's impact on sales and profitability: a longitudinal analysis of performance before and after accreditation. The International Journal of Quality and Reliability Management 19 (2002) 774-791
18. Honore B.E., and Kyriazidou E. Panel data discrete choice models with lagged dependent variables. Econometrica 68 (2000) 839-874
19. Horton N.J., and Lipsitz S. Review of software to fit generalized estimation equation regression models. The American Statistician 53 (1999) 160-169
20. Hsiao C. Analysis of Panel Data, Econometric Society Monographs (1986), Cambridge University Press, Cambridge, New York, Melbourne
21. Hutchins G. ISO 9000: A Comprehensive Guide to Registration, Audit Guidelines and Successful Certification (1997), Wiley, New York
22. ISO, 2002. ISO 9000-Selection and Use. ISO Technical Committee ISO/TC 176, International Standard Organization, Geneva.
23. ISO, 2003. The ISO survey of ISO 9000 and ISO 14001 certificates. Twelfth Cycle: Up to and Including 31 December 2002. Press Release Ref.: 864, 28 July.
24. Jeng Y.C. Performance evaluation of ISO 9000 registered companies in Taiwan. TQM Magazine 10 (1998) 132-138
25. Kawar, M., 2002. Kellogg Recalls Two Brands of Cereal. Omaha World Herald, 12 September, 2d.
26. King A., and Lenox M. Industry self-regulation without sanctions: the chemical industry's responsible care program. Academy of Management Journal 43 (2000) 698-716
27. King A., and Lenox M. Lean and Green? An empirical examination of the relationship between lean production and environmental performance. Production and Operations Management 10 (2001) 244-256
28. King A., and Lenox M. Exploring the locus of profitable pollution reduction. Management Science 48 (2002) 289-299
29. Kirmani A., and Rao A.R. No pain, no gain: a critical review of the literature on signaling unobservable product quality. Journal of Marketing 64 (2000) 66-80
30. Klassen R.D., and Whybark D.C. The impact of environmental technologies on manufacturing performance. Academy of Management Journal 42 (1999) 599-615
31. Kollman K., and Prakash A. EMS-based environmental regimes as club goods: Examining variations in firm-level adoption of ISO 14001 and EMAS in U.K., U. S. and Germany. Policy Sciences 35 (2002) 43-67
32. Leamer E.E. Specification Searches (1978), Wiley, New York
33. Litsikas M. Companies choose ISO certification for internal benefits. Quality 36 (1997) 20-26
34. Marquardt D. ISO 9000: a universal standard of quality. Management Review 81 (1992) 50-52
35. McAfee A., and Oliveau F.X. Confronting the limits of networks. MIT Sloan Management Review 43 (2002) 85-87
36. Meyer S. The economic impact of environmental regulation. Journal of Environmental Law and Practice 3 (1995) 4-15
37. Michaels, K., 2002. President of Michael's Consulting and Training. Santa Barbara, CA/Viejo, CA, 4 May, personal communication.
38. Naveh E., Marcus A., Allen G., and Koo Moon H. ISO 9000 survey '99: An Analytical Tool to Assess the Costs, Benefits and Savings of ISO 9000 Registration (1999), MacGraw-Hill, New York San Francisco, Washington, DC
39. Nelson P. Advertising as information. Journal of Political Economy 82 (1974) 729-754
40. O'Rourke J. Bridgestone/Firestone, Inc. and Ford Motor Company: how a product safety crisis ended a hundred-year relationship. Corporate Reputation Review 4 (2001) 255-266
41. Pyke D., 2004. Professor in Operations Management, Tuck School of Business at Dartmouth College. Madison, WI/Hanover, NH, 21 August, personal communication.
42. Rao S., Ragu T.S., and Solis L.E. Does ISO 9000 have an effect on quality management practices? An international empirical study. Total Quality Management 8 (1997) 335-346
43. Riley J.G. Silver signals: twenty-five years of screening and signaling. Journal of Economic Literature 39 (2001) 432-479
44. Rothenberg S., Pil F.K., and Maxwell J. Lean, green and the quest for superior environmental performance. Production and operations Management 10 (2001) 288-304
45. Samson D., and Terziovski M. The relationship between total quality management practices and operational performance. Journal of Operations Management 17 (1999) 393-409
46. Schmidt J.B., and Spreng R.A. A proposed model of external consumer information search. Journal of the Academy of Marketing Science 24 (1996) 246-256
47. Spence M. Job market signaling. Quarterly Journal of Economics 87 (1973) 355-374
48. Srinivasan N., and Ratchford B.T. An empirical test of a model of external search for automobiles. Journal of Consumer Research 18 (1991) 233-243
49. Uzumeri M.V. ISO 9000 and other metastandards: principles for management practice?. Academy of Management Executive 11 (1997) 21-36
50. Voss C.A., Ahlstrom P., and Blackmon K. Benchmarking and operational performance: some empirical results. Benchmarking for Quality Management and Technology 4 (1997) 273-277
51. Wenmoth B.A., and Dobbin D.J. Experience with implementing ISO 9000. Asia Pacific Journal of Quality Management 3 (1994) 9-28