Quality certification systems and their impact on employee satisfaction in services with high levels of customer contact

Total Quality Management and Business Excellence

Volumn 22, Issue 2, 2011, Pages 145-157

  Rodríguez Antón, José Miguel ^a   Alonso Almeida, M Mar ^a  

^a UNIVERSIDAD AUTÓNOMA DE MADRID   (Spain)

Author keywords

Employee satisfaction; Individual learning; Organisational learning; Quality certificates

Indexed keywords

EID: 79951827996     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2010.529640     Document Type: Article

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