Perceived quality versus quality of processes: a meta concept of service quality measurement

Service Industries Journal

Volumn 33, Issue 2, 2013, Pages 200-217

  Urban, Wieslaw ^a  

^a BIALYSTOK UNIVERSITY OF TECHNOLOGY   (Poland)

Author keywords

customer perception; process improvement; service quality

Indexed keywords

CONSUMPTION BEHAVIOR; PERCEPTION; SERVICE SECTOR;

EID: 84871136422     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2011.614337     Document Type: Article

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