Managing service quality by combining voice of the service provider and voice of their customers

Managing Service Quality: An International Journal

Volumn 12, Issue 2, 2002, Pages 77-86

  ChowChua, Clare ^a   Komaran, Raj ^b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b Smartberry Research International   (Singapore)

Author keywords

Customer requirements; Quality management; Quality systems; Service quality

Indexed keywords

EID: 33646368869     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520210421383     Document Type: Article

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