Managerial approaches towards service quality: The case of three service organisations

Service Industries Journal

Volumn 28, Issue 10, 2008, Pages 1399-1414

  Soltani, Ebrahim ^a   Lai, Pei Chun ^b   Van Der Meer, Robert ^c   Williams, Terry ^d  

^a UNIVERSITY OF KENT   (United Kingdom)

^b NATIONAL PINGTUNG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^c UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^d UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

Case study research; Managing service quality; Service sector

Indexed keywords

MANAGEMENT PRACTICE; RESEARCH; SERVICE SECTOR;

EID: 43149084778     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802250229     Document Type: Article

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