A generic conceptual framework of interactive service quality

Managing Service Quality: An International Journal

Volumn 13, Issue 4, 2003, Pages 267-275

  Svensson, Göran ^a  

^a HALMSTAD UNIVERSITY   (Sweden)

Author keywords

Perception; Quality; Services

Indexed keywords

EID: 84986166470     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310484680     Document Type: Article

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