The relationship of service provider power motivation, empowerment and burnout to customer satisfaction

International Journal of Service Industry Management

Volumn 17, Issue 3, 2006, Pages 258-270

  Yagil, Dana ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Customer satisfaction; Employees; Service industries; Shess

Indexed keywords

EID: 33744826802     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230610667104     Document Type: Article

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