Employees' overestimation of functional and relational service quality: A gap analysis

Service Industries Journal

Volumn 25, Issue 6, 2005, Pages 773-788

  Peiro, José M ^a   Martínez Tur, Vicente ^a   Ramos, José ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

QUALITY CONTROL; SERVICE SECTOR;

EID: 23844504577     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642060500103324     Document Type: Article

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