Putting the service-profit chain to work

Harvard Business Review

Volumn 86, Issue 7-8, 2008, Pages

  Heskett, James L ^a   Jones, Thomas O ^b   Loveman, Gary W ^c   Sasser Jr , W Earl ^a   Schlesinger, Leonard A ^d  

^a HARVARD BUSINESS SCHOOL   (United States)

^b eLanes   (United States)

^c Harrah's Entertainment   (United States)

^d BABSON COLLEGE   (United States)

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EID: 48249139417     PISSN: 00178012     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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