Quality management in service firms: Sustaining structures of total quality service

Managing Service Quality

Volumn 15, Issue 4, 2005, Pages 389-402

  Gupta, Atul ^a   McDaniel, Jason C ^a   Herath, S Kanthi ^a  

^a LYNCHBURG COLLEGE   (United States)

Author keywords

Customer satisfaction; Customer service quality; Quality management; SERVQUAL

Indexed keywords

EID: 27644454391     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510606853     Document Type: Article

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