Measuring service quality: A review and critique of research using SERVQUAL

International Journal of Market Research

Volumn 46, Issue 4, 2004, Pages 479-497

  Coulthard, Lisa J Morrison ^a  

^a UNIVERSITY OF LEICESTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 11244339917     PISSN: 14707853     EISSN: None     Source Type: Journal    
DOI: 10.1177/147078530404600401     Document Type: Review

References (90)

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