The current state of six sigma application in services

Managing Service Quality

Volumn 17, Issue 2, 2007, Pages 194-208

  Chakrabarty, Ayon ^a   Tan, Kay Chuan ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Critical success factors; Performance measures; Services; Six sigma

Indexed keywords

EID: 33947407161     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710735191     Document Type: Review

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