Employee perspectives of service quality in the supermarket sector

Journal of Services Marketing

Volumn 23, Issue 6, 2009, Pages 407-421

  Vella, Paul J ^a   Gountas, John ^a   Walker, Rhett ^a  

^a LA TROBE UNIVERSITY   (Australia)

Author keywords

Customer services quality; Employee attitudes; Internal marketing; Production services

Indexed keywords

EID: 70350289676     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040910985870     Document Type: Article

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