A framework for analysing quality in education settings

European Journal of Engineering Education

Volumn 32, Issue 2, 2007, Pages 205-217

  Mahapatra, S S ^a   Khan, M S ^a  

^a NATIONAL INSTITUTE OF TECHNOLOGY   (India)

Author keywords

Customer; EduQUAL; Expectations; Perceptions; Sensitivity analysis; Service quality

Indexed keywords

QUALITY FUNCTION DEPLOYMENT; SENSITIVITY ANALYSIS; SENSORY PERCEPTION; SURVEYS;

CUSTOMER; DEGREE OF SATISFACTION; EDUQUAL; EXPECTATIONS; MEASURING INSTRUMENTS; QUALITY FUNCTION DEPLOYMENTS (QFD); QUESTIONNAIRE SURVEYS; SERVICE QUALITY;

QUALITY CONTROL;

EID: 85068024637     PISSN: 03043797     EISSN: 14695898     Source Type: Journal    
DOI: 10.1080/03043790601118606     Document Type: Article

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