Improving service quality using quality function deployment: The air cargo sector of China airlines

Journal of Air Transport Management

Volumn 13, Issue 4, 2007, Pages 221-228

  Wang, Rong Tsu ^a  

^a Department of International Business   (Taiwan)

Author keywords

Air cargo; Quality function deployment; Service quality

Indexed keywords

AIR TRANSPORTATION; CARGO HANDLING; COMPETITIVENESS; FREIGHT TRANSPORT; PERFORMANCE ASSESSMENT; SERVICE PROVISION;

ASIA; CHINA; EURASIA; FAR EAST;

EID: 34249781373     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2007.03.005     Document Type: Article

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