Customer driven healthcare comprehensive quality function deployment

ASQ Annual Quality Congress Proceedings

Volumn , Issue , 2002, Pages 767-781

  Chaplin, Ed ^a,b  

^a Contl Rehabilitation H San Diego ^*  (United States)

^b NONE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH CARE INDUSTRY; QUALITY TOOLS;

ALGORITHMS; CUSTOMER SATISFACTION; DATA REDUCTION; NATURAL SCIENCES; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; QUALITY OF SERVICE; SOCIAL SCIENCES; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

HEALTH CARE;

EID: 1542304806     PISSN: 10807764     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (10)

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3. Nayatani Y, et al: The Seven New Quality Tools: Practical Applications for Managers translated John Loftus. Toyko: Juse Press, 1988.
4. Mizuno, S., Akao, J Quality Function Deployment JUSE 1978
5. Chaplin E, Terninko J; Customer-Driven Healthcare: QFD for Process Improvement and Cost Reduction, ASQ Quality Press, Milwaukee, WI, 2000. www.qualitypress.org
6. Chaplin, E et al: Using Quality Function Deployment to Capture the Voice of the Customer and Translate It into the Voice of The Provider. Journal of Joint Commission on Quality Improvement, 25:300-315, 1999.
7. Nonkaka, I and Takeucho, H, The Knowledge Creating Company Oxford University Pres, NY 1995
8. Akao Yoji. QFD for the Twenty First Century. Keynote address International Symposium on QFD 2000. Novi MI.
9. Mazur G. H: Comprehensive Quality Function Deployment Service Version V 5.0, Ann Arbor, MI: Japan Business Consultants, 1996 (gmazur@engin.umich.edu)
10. Saaty, T. L: Decision Making for Leaders: : The analytical Hierarchy Process of Decisions in a Complex World, RWS Publications, Pittsburgh, PA, 1993