Using IS/IT to enhance service delivery

Industrial Management and Data Systems

Volumn 112, Issue 4, 2012, Pages 584-599

  Ojiako, Udechukwu ^a  

^a UNIVERSITY OF THE WITWATERSRAND   (South Africa)

Author keywords

Information systems information technology; Service delivery; Service research; Service science; Telecommunication services; United Kingsom

Indexed keywords

DESIGN/METHODOLOGY/APPROACH; RESEARCH METHODOLOGIES; SERVICE DELIVERY; SERVICE EXPERIENCE; SERVICE PROVIDER; SERVICE SCIENCE; SERVICES SCIENCE; SYSTEMS AND INFORMATION; UNITED KINGSOM;

INFORMATION SYSTEMS; TELECOMMUNICATION SERVICES;

RESEARCH;

EID: 84859864059     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635571211225495     Document Type: Article

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