Service delivery innovation: Antecedents and impact on firm performance

Journal of Service Research

Volumn 12, Issue 1, 2009, Pages 36-55

  Chen, Ja Shen ^a   Tsou, Hung Tai ^a   Huang, Astrid Ya Hui ^b  

^a YUAN ZE UNIVERSITY   (Taiwan)

^b Amtran Technology Corporation   (Taiwan)

Author keywords

External partner collaboration; Information technology capability; Innovation orientation; Service delivery innovation; Service innovation

Indexed keywords

EID: 69849102877     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670509338619     Document Type: Article

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