Coordinating the service process of two business units towards a joint customer

Production Planning and Control

Volumn 20, Issue 2, 2009, Pages 135-146

  Lavikka, Rita ^a   Smeds, Riitta ^a   Jaatinen, Miia ^a  

^a AALTO UNIVERSITY   (Finland)

Author keywords

Case study; Constructive action research; Cooperation; Coordination; Service process

Indexed keywords

CUSTOMER SATISFACTION;

CASE STUDY; CONSTRUCTIVE ACTION RESEARCH; COOPERATION; COORDINATION; SERVICE PROCESS;

SALES;

EID: 61449121256     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537280802707555     Document Type: Conference Paper

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