Satisfaction in technology-enabled service encounters

Journal of Services Marketing

Volumn 23, Issue 3, 2009, Pages 134-144

  Makarem, Suzanne C ^a   Mudambi, Susan M ^a   Podoshen, Jeffrey S ^b  

^a TEMPLE UNIVERSITY   (United States)

^b FRANKLIN AND MARSHALL COLLEGE   (United States)

Author keywords

Call centres; Customer satisfaction; Self service

Indexed keywords

EID: 68149152146     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040910955143     Document Type: Article

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