-
3
-
-
0035369280
-
Postindustrial technology policy
-
Alic, J. Postindustrial technology policy. Research Policy 30 (2001), 873–889.
-
(2001)
Research Policy
, vol.30
, pp. 873-889
-
-
Alic, J.1
-
5
-
-
0031286053
-
Customer satisfaction, productivity, and profitability: Differences between goods and services.
-
Anderson, E.W., Fornell, C.L., and Rust, R.T. Customer satisfaction, productivity, and profitability: Differences between goods and services. Marketing Science 16, 2 (1997), 129–145.
-
(1997)
Marketing Science
, vol.16
, Issue.2
, pp. 129-145
-
-
Anderson, E.W.1
Fornell, C.L.2
Rust, R.T.3
-
6
-
-
0028592855
-
Arming American scientists: NSF and the provision of scientific computing facilities for universities, 1950–1973
-
Aspray, W. and Williams, O.B. Arming American scientists: NSF and the provision of scientific computing facilities for universities, 1950–1973. IEEE Annals of the History of Computing 16, 4 (1994), 60–74.
-
(1994)
IEEE Annals of the History of Computing
, vol.16
, Issue.4
, pp. 60-74
-
-
Aspray, W.1
Williams, O.B.2
-
7
-
-
0034225335
-
Was early entry a competitive advantage? U.S. universities that entered computing in the 1940s.
-
Aspray, W. Was early entry a competitive advantage? U.S. universities that entered computing in the 1940s. IEEE Annals of the History of Computing 22, 3 (2000), 42–87.
-
(2000)
IEEE Annals of the History of Computing
, vol.22
, Issue.3
, pp. 42-87
-
-
Aspray, W.1
-
8
-
-
10944270747
-
The contexts of knowing: Natural history of a globally distributed team
-
Baba, M., Gluesing, J., Ratner, H., and Wagner K. The contexts of knowing: Natural history of a globally distributed team. J. Organizational Behavior 25 (2004), 547–587.
-
(2004)
J. Organizational Behavior
, vol.25
, pp. 547-587
-
-
Baba, M.1
Gluesing, J.2
Ratner, H.3
Wagner, K.4
-
9
-
-
0003501595
-
-
MIT Press, Cambridge, MA
-
Baldwin, Carliss Y. and Clark, Kim B. Design Rules, The Power of Modularity. Vol. 1: MIT Press, Cambridge, MA, 2000.
-
(2000)
Design Rules, The Power of Modularity.
, vol.1
-
-
Baldwin, C.Y.1
Clark, K.B.2
-
10
-
-
21644436956
-
Field studies of computer system administrators: Analysis of system management tools and practices
-
Barrett, R., Kandogan, E., Maglio, P.P., Haber, E., Takayama, L., and Prabaker, M. Field studies of computer system administrators: Analysis of system management tools and practices. In Proceedings of the ACM Conference on Computer Supported Cooperative Work, 2004.
-
(2004)
Proceedings of the ACM Conference on Computer Supported Cooperative Work
-
-
Barrett, R.1
Kandogan, E.2
Maglio, P.P.3
Haber, E.4
Takayama, L.5
Prabaker, M.6
-
11
-
-
0001790041
-
Building a new academic field-The case of services marketing.
-
Berry, L.L. and Parasuraman, A. Building a new academic field-The case of services marketing. J. of Retailing 69, 1 (1993), 13–60.
-
(1993)
J. of Retailing
, vol.69
, Issue.1
, pp. 13-60
-
-
Berry, L.L.1
Parasuraman, A.2
-
12
-
-
0036619432
-
Client co-production in knowledge-intensive business services.
-
Bettencourt, L., Ostrom, A.L., Brown, S.W., and Roundtree, R.I. Client co-production in knowledge-intensive business services. California Management Review 44, 4 (2002), 100–127.
-
(2002)
California Management Review
, vol.44
, Issue.4
, pp. 100-127
-
-
Bettencourt, L.1
Ostrom, A.L.2
Brown, S.W.3
Roundtree, R.I.4
-
13
-
-
0003931826
-
-
MIT Press, Cambridge, MA
-
Bijker, W.E. Of Bicycles, Bakelites, and Bulbs: Toward a Theory of Sociotechnical Change. MIT Press, Cambridge, MA, 1995.
-
(1995)
Of Bicycles, Bakelites, and Bulbs: Toward a Theory of Sociotechnical Change.
-
-
Bijker, W.E.1
-
14
-
-
0037076425
-
Agent-based modeling: Methods and techniques for simulating human systems.
-
Bonabeau, E. Agent-based modeling: Methods and techniques for simulating human systems. In Proceedings of the National Academy of Science 99, 3 (2002), 7280–7287.
-
(2002)
Proceedings of the National Academy of Science
, vol.99
, Issue.3
, pp. 7280-7287
-
-
Bonabeau, E.1
-
15
-
-
0013054392
-
Human resource planning in knowledgeintensive operations: A model for learning with stochastic turnover.
-
Bordoloi, S. and Matsuo, H. Human resource planning in knowledgeintensive operations: A model for learning with stochastic turnover. European Journal of Operational Research 130, 1 (2002), 169–189.
-
(2002)
European Journal of Operational Research
, vol.130
, Issue.1
, pp. 169-189
-
-
Bordoloi, S.1
Matsuo, H.2
-
16
-
-
0346318408
-
On the interface between operations and human resources management.
-
Boudreau, J., Hopp, W., McClain, J., and Thomas, L.J. On the interface between operations and human resources management. Manufacturing & Service Operations Mgmt 5, 3 (2003), 179–202.
-
(2003)
Manufacturing & Service Operations Mgmt
, vol.5
, Issue.3
, pp. 179-202
-
-
Boudreau, J.1
Hopp, W.2
McClain, J.3
Thomas, L.J.4
-
17
-
-
0012522662
-
Recontextualization and factory-to-factory knowledge transfer from Japan to the United States.
-
J.F. Liker, W.M. Fruin, and P.S. Adler, Eds. Oxford University Press, NY
-
Brannen, M.Y., Liker, J.K., and Fruin, W.M. Recontextualization and factory-to-factory knowledge transfer from Japan to the United States. Remade in America: Transplanting and Transforming Japanese Management Systems. J.F. Liker, W.M. Fruin, and P.S. Adler, Eds. Oxford University Press, NY, 1999, 117–154.
-
(1999)
Remade in America: Transplanting and Transforming Japanese Management Systems.
, pp. 117-154
-
-
Brannen, M.Y.1
Liker, J.K.2
Fruin, W.M.3
-
18
-
-
27144446339
-
Mandating a services revolution for marketing.
-
R.F. Lusch and S.L. Vargo, Eds. M.E. Sharpe, Armonk, NY
-
Brown, S.W. and Bitner, M.J. Mandating a services revolution for marketing. The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions. R.F. Lusch and S.L. Vargo, Eds. M.E. Sharpe, Armonk, NY, 2006.
-
(2006)
The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions.
-
-
Brown, S.W.1
Bitner, M.J.2
-
19
-
-
3242784310
-
-
Routledge, London
-
Bryson, J.R., Daniels, P.W., and Warf, B. Service Worlds: People, Organisations, Technology. Routledge, London, 2004.
-
(2004)
Service Worlds: People, Organisations, Technology.
-
-
Bryson, J.R.1
Daniels, P.W.2
Warf, B.3
-
20
-
-
27344443995
-
A Semantic Web services architecture.
-
(Sept.-Oct.)
-
Burstein, M., Bussler, C., Finin, T., Huhns, M., Paolucci, M., Sheth, A., and Williams, S. A Semantic Web services architecture. IEEE Internet Computing, (Sept.-Oct. 2005), 52–61.
-
(2005)
IEEE Internet Computing
, pp. 52-61
-
-
Burstein, M.1
Bussler, C.2
Finin, T.3
Huhns, M.4
Paolucci, M.5
Sheth, A.6
Williams, S.7
-
21
-
-
35448990973
-
The network structure of social capital.
-
R.I Sutton and B.M. Staw, Eds. JAI Press, Greenwich, CT
-
Burt, R.S. The network structure of social capital. Research in Organizational Behavior, Vol. 22. R.I Sutton and B.M. Staw, Eds. JAI Press, Greenwich, CT, 2000.
-
(2000)
Research in Organizational Behavior
, vol.22
-
-
Burt, R.S.1
-
24
-
-
33746103995
-
-
OECD, Paris, France
-
Colecchia, A., Guellec, D., Pilat, D., Schreyer, P., and Wyckoff, A. A New Economy: The Changing Role of Innovation and Information Technology in Growth. OECD, Paris, France, 2002.
-
(2002)
A New Economy: The Changing Role of Innovation and Information Technology in Growth.
-
-
Colecchia, A.1
Guellec, D.2
Pilat, D.3
Schreyer, P.4
Wyckoff, A.5
-
25
-
-
0001802692
-
Innovation, measurement and services: The new problematique
-
J.S. Metcalfe and I. Miles, Eds. Kluwer, Dordrecht
-
Coombs, R. and Miles, I. Innovation, measurement and services: The new problematique. Innovation Systems in the Service Economy. J.S. Metcalfe and I. Miles, Eds. Kluwer, Dordrecht, 2000, 83–102.
-
(2000)
Innovation Systems in the Service Economy
, pp. 83-102
-
-
Coombs, R.1
Miles, I.2
-
27
-
-
20144378762
-
The coming commoditization of processes.
-
(June)
-
Davenport, T. The coming commoditization of processes. Harvard Business Rev. (June 2005), 100–108.
-
(2005)
Harvard Business Rev.
, pp. 100-108
-
-
Davenport, T.1
-
28
-
-
6944232131
-
Moving base into high-value integrated solutions: A value stream approach.
-
Davies, A. Moving base into high-value integrated solutions: A value stream approach. Industrial and Corporate Change 13, 5 (2004), 727–756.
-
(2004)
Industrial and Corporate Change
, vol.13
, Issue.5
, pp. 727-756
-
-
Davies, A.1
-
30
-
-
0004160394
-
Characteristics of socio-technical systems.
-
London
-
Emery, F.E. Characteristics of socio-technical systems. Tavistock Document 527. London, 1959.
-
(1959)
Tavistock Document 527.
-
-
Emery, F.E.1
-
32
-
-
0006857502
-
The role of the university in computers, data processing, and related fields.
-
(Sept.)
-
Fein, L. The role of the university in computers, data processing, and related fields. Comm. ACM2, 9 (Sept. 1959), 7–14.
-
(1959)
Comm. ACM2
, vol.9
, pp. 7-14
-
-
Fein, L.1
-
33
-
-
58149207463
-
Tracking the evolution of the services marketing literature.
-
(Spring)
-
Fisk, R.P., Brown, S.W., and Bitner, M.J. Tracking the evolution of the services marketing literature. J. of Retailing 69, 1 (Spring 1993), 61–103.
-
(1993)
J. of Retailing
, vol.69
, Issue.1
, pp. 61-103
-
-
Fisk, R.P.1
Brown, S.W.2
Bitner, M.J.3
-
34
-
-
23844451497
-
-
American Marketing Association, Chicago
-
Fisk, R.P., Grove, S.J., and John, J. Services MarketingSelf-Portraits: Introspections, Reflections, and Glimpses from the Experts. American Marketing Association, Chicago, 2000.
-
(2000)
Services MarketingSelf-Portraits: Introspections, Reflections, and Glimpses from the Experts.
-
-
Fisk, R.P.1
Grove, S.J.2
John, J.3
-
35
-
-
0003798540
-
-
3rd Edition. McGraw-Hill, NY, NY
-
Fitzsimmons, J.A. and Fitzsimmons, M.J. Service Management: Operations, Strategy, and Information Technology, 3rd Edition. McGraw-Hill, NY, NY, 2001.
-
(2001)
Service Management: Operations, Strategy, and Information Technology
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
36
-
-
0003798540
-
-
4th Edition. McGraw-Hill, NY, NY
-
Fitzsimmons, J.A. and Fitzsimmons, M.J. Services Management: Operations, Strategy, and Information Technology, 4th Edition. McGraw-Hill, NY, NY, 2004.
-
(2004)
Services Management: Operations, Strategy, and Information Technology
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
38
-
-
33746076625
-
The misuse of productivity concepts in services: Lessons from a comparison between France and the United States.
-
J. Gadrey and F. Gallouj, Eds. Edward Elgar Publisher
-
Gadrey, J. The misuse of productivity concepts in services: Lessons from a comparison between France and the United States. Productivity, Innovation and Knowledge in Services: New Economic and Socio-Economic Approaches. J. Gadrey and F. Gallouj, Eds. Edward Elgar Publisher, 2002.
-
(2002)
Productivity, Innovation and Knowledge in Services: New Economic and Socio-Economic Approaches.
-
-
Gadrey, J.1
-
39
-
-
0036878083
-
Managing learning and turnover in employee staffing.
-
Gans, N. and Zhou, Y.-P. Managing learning and turnover in employee staffing. Operations Research 50, 6 (2002), 991–1006.
-
(2002)
Operations Research
, vol.50
, Issue.6
, pp. 991-1006
-
-
Gans, N.1
Zhou, Y.-P.2
-
41
-
-
17044428559
-
The impact of social structure on economic outcomes.
-
Granovetter, M. The impact of social structure on economic outcomes. J. of Economic Perspectives 19, 1 (2005), 33–50.
-
(2005)
J. of Economic Perspectives
, vol.19
, Issue.1
, pp. 33-50
-
-
Granovetter, M.1
-
43
-
-
33746070709
-
BISON: Providing business information analysis as a service
-
Hacigumus, H., Rhodes, J., Spangler, W., and Kreulen, J. BISON: Providing business information analysis as a service. To appear in Proceedings of EDBT, 2006.
-
(2006)
Proceedings of EDBT
-
-
Hacigumus, H.1
Rhodes, J.2
Spangler, W.3
Kreulen, J.4
-
44
-
-
0003444862
-
New rules for a new economy: Employment and opportunity in a postindustrial America
-
Cornell University Press, Ithaca, NY
-
Herzenberg, S.A., Alic, J.A., and Wial, H. New rules for a new economy: Employment and opportunity in a postindustrial America. Century Foundation. Cornell University Press, Ithaca, NY, 1998.
-
(1998)
Century Foundation.
-
-
Herzenberg, S.A.1
Alic, J.A.2
Wial, H.3
-
46
-
-
33847720048
-
The new discipline of services science.
-
(Jan. 21)
-
Horn, P. The new discipline of services science. Business Week (Jan. 21, 2006); www.businessweek.com/technology/content/jan2005/ tc20050121 _8020.htm.
-
(2006)
Business Week
-
-
Horn, P.1
-
50
-
-
33745205070
-
Model-driven business transformation and the Semantic Web.
-
(Dec.)
-
Lee, J. Model-driven business transformation and the Semantic Web. Commun. ACM 48, 12 (Dec. 2005), 75–77.
-
(2005)
Commun. ACM
, vol.48
, Issue.12
, pp. 75-77
-
-
Lee, J.1
-
52
-
-
0004300475
-
-
5th Edition. Prentice Hall, Englewood Cliffs, NJ
-
Lovelock, C.H. and Wirtz, J. Services Marketing: People, Technology, Strategy, 5th Edition. Prentice Hall, Englewood Cliffs, NJ, 2004.
-
(2004)
Services Marketing: People, Technology, Strategy
-
-
Lovelock, C.H.1
Wirtz, J.2
-
53
-
-
18844425605
-
Modern evolutionary economic perspectives: An overview.
-
J.S. Metcalfe and K. Dopfer, Eds. Edward Elgar
-
Metcalfe, J.S. Modern evolutionary economic perspectives: An overview. Frontiers of Evolutionary Economics. J.S. Metcalfe and K. Dopfer, Eds. Edward Elgar, 2001.
-
(2001)
Frontiers of Evolutionary Economics.
-
-
Metcalfe, J.S.1
-
54
-
-
17544382395
-
Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies.
-
(April)
-
Meuter, M.L., Bitner, M.J., Ostrom, A.L., and Brown, S.W. Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. J. of Marketing, 69 (April 2005), 61–83.
-
(2005)
J. of Marketing
, vol.69
, pp. 61-83
-
-
Meuter, M.L.1
Bitner, M.J.2
Ostrom, A.L.3
Brown, S.W.4
-
55
-
-
0001469701
-
The manager's job: Folklore and fact.
-
(July/Aug.)
-
Mintzberg, H. The manager's job: Folklore and fact. Harvard Business Review (July/Aug. 1975), 49–61.
-
(1975)
Harvard Business Review
, pp. 49-61
-
-
Mintzberg, H.1
-
56
-
-
29144506678
-
Dual emphasis and the long-term financial impact of customer satisfaction.
-
Mittal, V., Anderson, E.W., Sayrak, A., and Tadikamalla, P. Dual emphasis and the long-term financial impact of customer satisfaction. Marketing Science 24, 4 (2005), 544–555.
-
(2005)
Marketing Science
, vol.24
, Issue.4
, pp. 544-555
-
-
Mittal, V.1
Anderson, E.W.2
Sayrak, A.3
Tadikamalla, P.4
-
58
-
-
84929748123
-
-
Cambridge University Press, Cambridge, UK
-
Murmann, J.P. Knowledge and Competitive Advantage: The Coevolution of Firms, Technology, and National Institutions. Cambridge University Press, Cambridge, UK, 2003.
-
(2003)
Knowledge and Competitive Advantage: The Coevolution of Firms, Technology, and National Institutions.
-
-
Murmann, J.P.1
-
61
-
-
23944443256
-
Forming successful business-to-business services in goods-dominant firms.
-
(Aug)
-
Neu, W. and Brown, S.W. Forming successful business-to-business services in goods-dominant firms. J. of Service Research (Aug 2005), 1–15.
-
(2005)
J. of Service Research
, pp. 1-15
-
-
Neu, W.1
Brown, S.W.2
-
62
-
-
0029344140
-
Evolution of the strategy and structure of a human resource planning DSS application
-
Niehaus, R.J. Evolution of the strategy and structure of a human resource planning DSS application. Decision Support Systems 14 (1995), 187–204.
-
(1995)
Decision Support Systems
, vol.14
, pp. 187-204
-
-
Niehaus, R.J.1
-
64
-
-
0001924110
-
The knowledge creating company.
-
(Nov-Dec)
-
Nonaka, I. The knowledge creating company. Harvard Business Review 69 (Nov-Dec 1991), 96–104.
-
(1991)
Harvard Business Review
, vol.69
, pp. 96-104
-
-
Nonaka, I.1
-
70
-
-
0035410546
-
Cutting corners and working overtime: Quality erosion in the service industry.
-
Oliva, R., and Sterman, J.D. Cutting corners and working overtime: Quality erosion in the service industry. Management Science 47, 7 (2001), 894–914.
-
(2001)
Management Science
, vol.47
, Issue.7
, pp. 894-914
-
-
Oliva, R.1
Sterman, J.D.2
-
71
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions.
-
(Nov.)
-
Oliver, R. A cognitive model of the antecedents and consequences of satisfaction decisions. J. Marketing Research, 17 (Nov. 1980), 460–469.
-
(1980)
J. Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.1
-
72
-
-
0031227465
-
Customer delight: Foundations, findings, and managerial insight.
-
Oliver, R., Rust, R.T., and Varki, S. Customer delight: Foundations, findings, and managerial insight. J. Retailing 73, 3 (1997), 311–336.
-
(1997)
J. Retailing
, vol.73
, Issue.3
, pp. 311-336
-
-
Oliver, R.1
Rust, R.T.2
Varki, S.3
-
73
-
-
85024284675
-
-
(Oct. 14)
-
Organisation for Economic Co-operation and Development. Promoting Innovation in Services. (Oct. 14, 2005), 1–52.
-
(2005)
Promoting Innovation in Services.
, pp. 1-52
-
-
-
74
-
-
0034416232
-
Using technology and constituting structures: A practice lens for studying technology in organizations.
-
Orlikowski, W. Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science 11, 4 (2000), 404–428.
-
(2000)
Organization Science
, vol.11
, Issue.4
, pp. 404-428
-
-
Orlikowski, W.1
-
76
-
-
33746042103
-
-
Helsinki University of Technology, BIT Research Centre
-
Paloheimo, K., Miettinen, I., and Brax, S. Customer-Oriented Industrial Services. Helsinki University of Technology, BIT Research Centre, 2004.
-
(2004)
Customer-Oriented Industrial Services.
-
-
Paloheimo, K.1
Miettinen, I.2
Brax, S.3
-
81
-
-
0040547837
-
The role of the service sector in economic development: Similarities and difference by development category
-
O. Giarini, Ed. Pergamon Press
-
Riddle, D. The role of the service sector in economic development: Similarities and difference by development category. O. Giarini, Ed. The Emerging Service Economy. Pergamon Press, 1987.
-
(1987)
The Emerging Service Economy.
-
-
Riddle, D.1
-
82
-
-
13244292360
-
Balancing acquisition and retention resources to maximize customer profitability.
-
(Jan.)
-
Reinartz, W., Thomas, J.S., and Kumar, V. Balancing acquisition and retention resources to maximize customer profitability. J. of Marketing, 69 (Jan. 2005), 63–79.
-
(2005)
J. of Marketing
, vol.69
, pp. 63-79
-
-
Reinartz, W.1
Thomas, J.S.2
Kumar, V.3
-
83
-
-
84936526527
-
Increasing Returns and Long-Run Growth
-
(Oct)
-
Romer, P. Increasing Returns and Long-Run Growth. Journal of Political Economy, 94, 5 (Oct 1986), 1002–1037.
-
(1986)
Journal of Political Economy
, vol.94
, Issue.5
, pp. 1002-1037
-
-
Romer, P.1
-
86
-
-
30544434103
-
A theory of enterprise transformation.
-
Rouse, W.B. A theory of enterprise transformation. Systems Engineering 8, 4 (2005), 279–295.
-
(2005)
Systems Engineering
, vol.8
, Issue.4
, pp. 279-295
-
-
Rouse, W.B.1
-
88
-
-
1842554865
-
Return on marketing: Using customer equity to focus marketing strategy.
-
(Jan.)
-
Rust, R.T., Lemon, K.N., and Zeithaml, V.A. Return on marketing: Using customer equity to focus marketing strategy. J. of Marketing 68 (Jan. 2004), 109–127.
-
(2004)
J. of Marketing
, vol.68
, pp. 109-127
-
-
Rust, R.T.1
Lemon, K.N.2
Zeithaml, V.A.3
-
89
-
-
22544471291
-
-
Pearson Prentice Hall, NJ
-
Rust, R.T., Lemon, K.N., and Narayandas, D. Customer Equity Management. Pearson Prentice Hall, NJ, 2005.
-
(2005)
Customer Equity Management.
-
-
Rust, R.T.1
Lemon, K.N.2
Narayandas, D.3
-
90
-
-
84871018783
-
Marketing models of service and relationships
-
forthcoming
-
Rust, R.T. and T.S. Chung. Marketing models of service and relationships. Marketing Science, forthcoming.
-
Marketing Science
-
-
Rust, R.T.1
Chung, T.S.2
-
92
-
-
0003923082
-
-
Allyn and Bacon, Boston
-
Sasser, E., Olsen, R.P., and Wyckoff, D.D. Management of Service Operations. Allyn and Bacon, Boston, 1978.
-
(1978)
Management of Service Operations.
-
-
Sasser, E.1
Olsen, R.P.2
Wyckoff, D.D.3
-
93
-
-
0008550756
-
Catalyzing systems thinking within organizations.
-
F. Masaryk, Ed. Ablex, Norwood, NJ
-
Senge, P. Catalyzing systems thinking within organizations. Advances in Organizational Development. F. Masaryk, Ed. Ablex, Norwood, NJ, 1990, 197–246.
-
(1990)
Advances in Organizational Development.
, pp. 197-246
-
-
Senge, P.1
-
94
-
-
85024245513
-
-
Management and Engineering
-
Services Sciences, Management and Engineering; www.research.ibm.com/ssme/.
-
Services Sciences
-
-
-
95
-
-
85024290585
-
-
Discovery, Composition and Orchestration. Invited Talk, Workshop on E-Services and the Semantic Web, WWW, 2003; lsdis.cs.uga.edu/lib/presentations/WWW2003-ESSW-invitedTalk-Sheth.pdf
-
Sheth, A.P. Semantic Web Process Lifecycle: Role of Semantics in Annotation, Discovery, Composition and Orchestration. Invited Talk, Workshop on E-Services and the Semantic Web, WWW, 2003; lsdis.cs.uga.edu/lib/presentations/WWW2003-ESSW-invitedTalk-Sheth.pdf.
-
Semantic Web Process Lifecycle: Role of Semantics in Annotation
-
-
Sheth, A.P.1
-
96
-
-
84990386657
-
Advance pricing of services and other implications of separating purchase and consumption.
-
Shugan, S.M. and Xie, J. Advance pricing of services and other implications of separating purchase and consumption. J. of Service Research 2, 3 (2000), 227–239.
-
(2000)
J. of Service Research
, vol.2
, Issue.3
, pp. 227-239
-
-
Shugan, S.M.1
Xie, J.2
-
99
-
-
14844355801
-
-
John Wiley & Sons, Ltd
-
Singh, M.P. and Huhns M.N. Service-Oriented Computing: Semantics, Processes, Agents. John Wiley & Sons, Ltd., 2005.
-
(2005)
Service-Oriented Computing: Semantics, Processes, Agents.
-
-
Singh, M.P.1
Huhns, M.N.2
-
100
-
-
62949189078
-
Emergence of Service Science: Services Sciences, Management, Engineering (SSME) as the Next Frontier in Innovation
-
(Oct.)
-
Spohrer, J. and Maglio, P. Emergence of Service Science: Services Sciences, Management, Engineering (SSME) as the Next Frontier in Innovation. Presentation at IBM Almaden Research Center, (Oct. 2005).
-
(2005)
Presentation at IBM Almaden Research Center
-
-
Spohrer, J.1
Maglio, P.2
-
101
-
-
85024260920
-
-
W3C Member Submission
-
SWSL, Semantic Web Service Language, W3C Member Submission; www.w3.org/Submission/SWSF-SWSL/.
-
Semantic Web Service Language
-
-
-
102
-
-
33746069601
-
-
Paris, France
-
Tamura, S., Sheehan, J., Martinez, C., and Kergroach, S. Promoting Innovation in Services. Organization for Economic Co-operation and Development (OECD), Paris, France, 2005; www.oecd.org/ dataoecd/21/55/35509923.pdf.
-
(2005)
Promoting Innovation in Services. Organization for Economic Co-operation and Development (OECD)
-
-
Tamura, S.1
Sheehan, J.2
Martinez, C.3
Kergroach, S.4
-
106
-
-
84964128639
-
Some social and psychological consequences of the longwall method of coal-getting: An examination of a work group in relation to the social structure and technological content of the work system
-
Trist, E.L. and Bamforth, K.W. Some social and psychological consequences of the longwall method of coal-getting: An examination of a work group in relation to the social structure and technological content of the work system. Human Relations 4 (1951), 3–28.
-
(1951)
Human Relations
, vol.4
, pp. 3-28
-
-
Trist, E.L.1
Bamforth, K.W.2
-
107
-
-
0003823167
-
The evolution of sociotechnical systems as a conceptual framework and an action research program.
-
A.H. Van de Ven and William F. Joyce, Eds. Wiley Interscience, NY
-
Trist, E.L. The evolution of sociotechnical systems as a conceptual framework and an action research program. Perspectives on Organization Design and Behavior. A.H. Van de Ven and William F. Joyce, Eds. Wiley Interscience, NY, 1981, 19–75.
-
(1981)
Perspectives on Organization Design and Behavior.
, pp. 19-75
-
-
Trist, E.L.1
-
108
-
-
1642587247
-
Evolving to a new dominant logic for marketing.
-
(Jan.)
-
Vargo, S.L. and Lusch, R.F. Evolving to a new dominant logic for marketing. J. of Marketing 68 (Jan. 2004), 1–17.
-
(2004)
J. of Marketing
, vol.68
, pp. 1-17
-
-
Vargo, S.L.1
Lusch, R.F.2
-
110
-
-
33745841209
-
Organizing innovation in services.
-
J. Tidd and F.M. Hull, Eds. Imperial College Press, London
-
Vermeulen, P. and Wietze van der Aa. Organizing innovation in services. Service Innovation. J. Tidd and F.M. Hull, Eds. Imperial College Press, London, 2003.
-
(2003)
Service Innovation
-
-
Vermeulen, P.1
van der Aa, W.2
-
111
-
-
0003929853
-
-
3rd Edition. Richard D. Irwin, Inc
-
Vollman, T.E., Berry, W.L., and Whybark, D.C. Manufacturing Planning and Control Systems, 3rd Edition. Richard D. Irwin, Inc., 1992.
-
(1992)
Manufacturing Planning and Control Systems
-
-
Vollman, T.E.1
Berry, W.L.2
Whybark, D.C.3
-
115
-
-
0003985482
-
-
4th Edition. McGraw-Hill, NY
-
Zeithaml, V.A., Bitner, M.J., and Gremler, D.D. Services Marketing: Integrating Customer Focus Across the Firm, 4th Edition. McGraw-Hill, NY, 2006.
-
(2006)
Services Marketing: Integrating Customer Focus Across the Firm
-
-
Zeithaml, V.A.1
Bitner, M.J.2
Gremler, D.D.3
|