The Role of Effective Service Provider Communication Style in the Formation of Restaurant Patrons' Perceived Relational Benefits and Loyalty

Journal of Travel and Tourism Marketing

Volumn 28, Issue 7, 2011, Pages 765-786

  Kim, Insin ^a   Jeon, Sang Mi ^b   Hyun, Sunghyup Sean ^b  

^a Hanyang University   (South Korea)

^b Pusan National University   (South Korea)

Author keywords

Communication style; loyalty; luxury restaurant; rapport; relational benefits; relationship quality

Indexed keywords

EID: 84859078681     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2011.615255     Document Type: Article

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