메뉴 건너뛰기




Volumn 25, Issue 1, 2008, Pages 69-79

Customer orientation and innovativeness: Differing roles in New and Old Europe

Author keywords

Customer orientation; Differentiation; Emerging markets; Organizational innovativeness; Sustainable competitive advantage

Indexed keywords


EID: 39249083122     PISSN: 01678116     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijresmar.2007.09.007     Document Type: Article
Times cited : (104)

References (88)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson J., and Gerbing D. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 3 (1988) 411-423
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.1    Gerbing, D.2
  • 2
    • 0000499956 scopus 로고
    • Repositioning for changing preferences: The case of beef versus poultry
    • Anderson E.W., and Shugan S.M. Repositioning for changing preferences: The case of beef versus poultry. Journal of Consumer Research 18 2 (1991) 219-232
    • (1991) Journal of Consumer Research , vol.18 , Issue.2 , pp. 219-232
    • Anderson, E.W.1    Shugan, S.M.2
  • 4
    • 0035644997 scopus 로고    scopus 로고
    • An empirical investigation of the effect of market orientation and entrepreneurship orientation alignment on product innovation
    • Atuahene-Gima K., and Ko A. An empirical investigation of the effect of market orientation and entrepreneurship orientation alignment on product innovation. Organization Science 12 1 (2001) 54-74
    • (2001) Organization Science , vol.12 , Issue.1 , pp. 54-74
    • Atuahene-Gima, K.1    Ko, A.2
  • 5
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney J. Firm resources and sustained competitive advantage. Journal of Management 17 1 (1991) 99-120
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 6
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • Baron R.M., and Kenny D.A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51 6 (1986) 1173-1182
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 7
    • 0026954447 scopus 로고
    • On the fit of models to covariances and methodology to the bulletin
    • Bentler P.M. On the fit of models to covariances and methodology to the bulletin. Psychological Bulletin 112 3 (1992) 400-404
    • (1992) Psychological Bulletin , vol.112 , Issue.3 , pp. 400-404
    • Bentler, P.M.1
  • 10
    • 84951659358 scopus 로고
    • Relationship marketing of services growing interest, emerging perspectives
    • Berry L.L. Relationship marketing of services growing interest, emerging perspectives. Journal of the Academy of Marketing Science 23 (Fall, 1995) 236-245
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 236-245
    • Berry, L.L.1
  • 13
    • 84990374582 scopus 로고    scopus 로고
    • Customer orientation: Effects on customer service perceptions and outcome behaviors
    • Brady M.K., and Cronin J.J. Customer orientation: Effects on customer service perceptions and outcome behaviors. Journal of Service Research 3 3 (2001) 241-251
    • (2001) Journal of Service Research , vol.3 , Issue.3 , pp. 241-251
    • Brady, M.K.1    Cronin, J.J.2
  • 14
    • 84948875731 scopus 로고
    • Single sample cross-validation indices for covariance structures
    • Browne M., and Cudeck R. Single sample cross-validation indices for covariance structures. Multivariate Behavioral Research 24 4 (1989) 445-455
    • (1989) Multivariate Behavioral Research , vol.24 , Issue.4 , pp. 445-455
    • Browne, M.1    Cudeck, R.2
  • 15
    • 34248199938 scopus 로고    scopus 로고
    • Marketing renaissance: How research in emerging markets advances marketing science and practice
    • Burgess S.M., and Steenkamp J. Marketing renaissance: How research in emerging markets advances marketing science and practice. International Journal of Research in Marketing 23 4 (2006) 337-356
    • (2006) International Journal of Research in Marketing , vol.23 , Issue.4 , pp. 337-356
    • Burgess, S.M.1    Steenkamp, J.2
  • 17
    • 84986685437 scopus 로고
    • The Maslach burnout inventory: Testing for factorial validity and invariance across elementary, intermediate and secondary teachers
    • Byrne B.M. The Maslach burnout inventory: Testing for factorial validity and invariance across elementary, intermediate and secondary teachers. Journal of Occupational and Organizational Psychology 66 3 (1993) 197-212
    • (1993) Journal of Occupational and Organizational Psychology , vol.66 , Issue.3 , pp. 197-212
    • Byrne, B.M.1
  • 19
    • 84946311104 scopus 로고
    • Narver and Slater, Kohli and Jaworski, and the market orientation construct: Integration and internationalisation
    • Cadogan J., and Diamantopoulos A. Narver and Slater, Kohli and Jaworski, and the market orientation construct: Integration and internationalisation. Journal of Strategic Marketing 3 (1995) 41-60
    • (1995) Journal of Strategic Marketing , vol.3 , pp. 41-60
    • Cadogan, J.1    Diamantopoulos, A.2
  • 20
    • 2942685519 scopus 로고    scopus 로고
    • A meta-analysis of the relationship between market orientation and business performance: Evidence from five continents
    • Cano C.R., Carrillat F., and Jaramillo F. A meta-analysis of the relationship between market orientation and business performance: Evidence from five continents. International Journal of Research in Marketing 21 2 (2004) 179-200
    • (2004) International Journal of Research in Marketing , vol.21 , Issue.2 , pp. 179-200
    • Cano, C.R.1    Carrillat, F.2    Jaramillo, F.3
  • 21
    • 0034388983 scopus 로고    scopus 로고
    • The incumbent's curse? Incumbency, size, and radical product innovation
    • Chandy R.K., and Tellis G.J. The incumbent's curse? Incumbency, size, and radical product innovation. Journal of Marketing 64 3 (2000) 1-17
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 1-17
    • Chandy, R.K.1    Tellis, G.J.2
  • 22
    • 0030353939 scopus 로고    scopus 로고
    • Customer power, strategic investment, and the failure of leading firms
    • Christensen C.M., and Bower J.L. Customer power, strategic investment, and the failure of leading firms. Strategic Management Journal 17 3 (1996) 197-218
    • (1996) Strategic Management Journal , vol.17 , Issue.3 , pp. 197-218
    • Christensen, C.M.1    Bower, J.L.2
  • 23
    • 85015436252 scopus 로고
    • The impact of new product strategies
    • Cooper R.G. The impact of new product strategies. Industrial Marketing Management 12 (1983) 243-256
    • (1983) Industrial Marketing Management , vol.12 , pp. 243-256
    • Cooper, R.G.1
  • 24
    • 39249083876 scopus 로고    scopus 로고
    • The achievement of privatization objectives in central and eastern Europe
    • Temezi, and Zalai (Eds), Akademiai Kiado, Budapest
    • Cox A.J., Hooley G.J., Beracs J., Fonfara K., and Snoj B. The achievement of privatization objectives in central and eastern Europe. In: Temezi, and Zalai (Eds). Back to a market economy (1999), Akademiai Kiado, Budapest 401-426
    • (1999) Back to a market economy , pp. 401-426
    • Cox, A.J.1    Hooley, G.J.2    Beracs, J.3    Fonfara, K.4    Snoj, B.5
  • 25
    • 0037959620 scopus 로고    scopus 로고
    • Tight-loose coupling with customers: The enactment of customer orientation
    • Danneels E. Tight-loose coupling with customers: The enactment of customer orientation. Strategic Management Journal 24 (2003) 559-576
    • (2003) Strategic Management Journal , vol.24 , pp. 559-576
    • Danneels, E.1
  • 26
    • 0000072868 scopus 로고    scopus 로고
    • Measuring market orientation: A generalization and synthesis
    • Deshpandé R., and Farley J.U. Measuring market orientation: A generalization and synthesis. Journal of Market-Focused Management 2 3 (1998) 213-232
    • (1998) Journal of Market-Focused Management , vol.2 , Issue.3 , pp. 213-232
    • Deshpandé, R.1    Farley, J.U.2
  • 27
    • 1242344793 scopus 로고    scopus 로고
    • Organizational culture, market orientation, innovativeness, and firm performance: An international research odyssey
    • Deshpandé R., and Farley J.U. Organizational culture, market orientation, innovativeness, and firm performance: An international research odyssey. International Journal of Research in Marketing 21 1 (2004) 3-22
    • (2004) International Journal of Research in Marketing , vol.21 , Issue.1 , pp. 3-22
    • Deshpandé, R.1    Farley, J.U.2
  • 28
    • 0040218852 scopus 로고
    • Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis
    • Deshpandé R., Farley J.U., and Webster F.E. Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing 57 (January, 1993) 23-27
    • (1993) Journal of Marketing , vol.57 , pp. 23-27
    • Deshpandé, R.1    Farley, J.U.2    Webster, F.E.3
  • 29
    • 84946289344 scopus 로고
    • Linking market orientation and company performance: Preliminary evidence on Kohli and Jaworski's framework
    • Diamantopoulos A., and Hart S. Linking market orientation and company performance: Preliminary evidence on Kohli and Jaworski's framework. Journal of Strategic Marketing 1 2 (1993) 93-122
    • (1993) Journal of Strategic Marketing , vol.1 , Issue.2 , pp. 93-122
    • Diamantopoulos, A.1    Hart, S.2
  • 30
    • 0001178736 scopus 로고    scopus 로고
    • Determinants of industrial mail survey response: A survey-on-surveys analysis of researchers' and managers' views
    • Diamantopoulos A., and Schlegelmilch B.B. Determinants of industrial mail survey response: A survey-on-surveys analysis of researchers' and managers' views. Journal of Marketing Management 12 (1996) 505-531
    • (1996) Journal of Marketing Management , vol.12 , pp. 505-531
    • Diamantopoulos, A.1    Schlegelmilch, B.B.2
  • 31
    • 0002792409 scopus 로고
    • Market segmentation, product differentiation, and marketing strategy
    • Dickson P., and Ginter J. Market segmentation, product differentiation, and marketing strategy. Journal of Marketing 51 2 (1987) 1-10
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 1-10
    • Dickson, P.1    Ginter, J.2
  • 32
    • 0000857363 scopus 로고
    • Asset stock accumulation and sustainability of competitive advantage
    • Dierickx I., and Cool K. Asset stock accumulation and sustainability of competitive advantage. Management Science 35 (December, 1989) 1504-1551
    • (1989) Management Science , vol.35 , pp. 1504-1551
    • Dierickx, I.1    Cool, K.2
  • 33
    • 33745294359 scopus 로고    scopus 로고
    • Market orientation and performance: A meta-analysis and cross-national comparisons
    • Ellis P.D. Market orientation and performance: A meta-analysis and cross-national comparisons. Journal of Management Studies 43 5 (2006) 1089-1107
    • (2006) Journal of Management Studies , vol.43 , Issue.5 , pp. 1089-1107
    • Ellis, P.D.1
  • 34
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., and Larcker D. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 1 (1981) 39-50
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 35
    • 39249083452 scopus 로고    scopus 로고
    • The Hungarian collective agricultural marketing and EU accession
    • Beracs J., Lehota J., Piskoti I., and Rekettye G. (Eds), Akademiai Kiado, Budapest
    • Gaal B. The Hungarian collective agricultural marketing and EU accession. In: Beracs J., Lehota J., Piskoti I., and Rekettye G. (Eds). Marketing theory and practice: A Hungarian perspective (2004), Akademiai Kiado, Budapest 314-340
    • (2004) Marketing theory and practice: A Hungarian perspective , pp. 314-340
    • Gaal, B.1
  • 36
    • 0031527930 scopus 로고    scopus 로고
    • Strategic orientation of the firm and new product performance
    • Gatignon H., and Xuereb J.-M. Strategic orientation of the firm and new product performance. Journal of Marketing Research 34 (February, 1997) 77-90
    • (1997) Journal of Marketing Research , vol.34 , pp. 77-90
    • Gatignon, H.1    Xuereb, J.-M.2
  • 38
    • 84986061961 scopus 로고
    • Forms of market orientation in UK companies
    • Greenley G.E. Forms of market orientation in UK companies. Journal of Management Studies 32 1 (1995) 47-66
    • (1995) Journal of Management Studies , vol.32 , Issue.1 , pp. 47-66
    • Greenley, G.E.1
  • 39
    • 0035630932 scopus 로고    scopus 로고
    • Building organizational capabilities for managing economic crisis: The role of market orientation and strategic flexibility
    • Grewal R., and Tansuhaj P. Building organizational capabilities for managing economic crisis: The role of market orientation and strategic flexibility. Journal of Marketing 65 2 (2001) 67-80
    • (2001) Journal of Marketing , vol.65 , Issue.2 , pp. 67-80
    • Grewal, R.1    Tansuhaj, P.2
  • 40
    • 84991945637 scopus 로고    scopus 로고
    • Value-driven relational marketing: From products to resources and competencies
    • Grönroos C. Value-driven relational marketing: From products to resources and competencies. Journal of Marketing Management 13 5 (1997) 407-419
    • (1997) Journal of Marketing Management , vol.13 , Issue.5 , pp. 407-419
    • Grönroos, C.1
  • 41
    • 0033228906 scopus 로고    scopus 로고
    • Relationship marketing: Challenges for the organization
    • Grönroos C. Relationship marketing: Challenges for the organization. Journal of Business Research 46 3 (1999) 327-335
    • (1999) Journal of Business Research , vol.46 , Issue.3 , pp. 327-335
    • Grönroos, C.1
  • 42
    • 0026195225 scopus 로고
    • Corporate imagination and expeditionary marketing
    • Hamel G., and Prahalad C.K. Corporate imagination and expeditionary marketing. Harvard Business Review 69 (July/August, 1991) 81-92
    • (1991) Harvard Business Review , vol.69 , pp. 81-92
    • Hamel, G.1    Prahalad, C.K.2
  • 43
    • 0032355264 scopus 로고    scopus 로고
    • Market orientation and organizational performance: Is innovation the missing link?
    • Han J.K., Kim N., and Srivastava R.K. Market orientation and organizational performance: Is innovation the missing link?. Journal of Marketing 62 (October, 1998) 30-45
    • (1998) Journal of Marketing , vol.62 , pp. 30-45
    • Han, J.K.1    Kim, N.2    Srivastava, R.K.3
  • 44
    • 0035535554 scopus 로고    scopus 로고
    • Why some new products are more successful than others
    • Henard D.H., and Szymanski D.M. Why some new products are more successful than others. Journal of Marketing Research 38 (August, 2001) 362-375
    • (2001) Journal of Marketing Research , vol.38 , pp. 362-375
    • Henard, D.H.1    Szymanski, D.M.2
  • 45
    • 84992769402 scopus 로고    scopus 로고
    • Understanding relationship marketing outcomes: An integration of relational benefits and relationship quality
    • Hennig-Thurau T. Understanding relationship marketing outcomes: An integration of relational benefits and relationship quality. Journal of Service Research 4 3 (2002) 230-247
    • (2002) Journal of Service Research , vol.4 , Issue.3 , pp. 230-247
    • Hennig-Thurau, T.1
  • 47
    • 0012416422 scopus 로고
    • A conceptual framework for country selection in cross-national export studies
    • Cavusgil S.T. (Ed), JAI Press, Greenwich, CT
    • Holzmüller H.H., and Stöllnberger B. A conceptual framework for country selection in cross-national export studies. In: Cavusgil S.T. (Ed). Advances in international marketing Vol. 6 (1994), JAI Press, Greenwich, CT 3-24
    • (1994) Advances in international marketing , vol.6 , pp. 3-24
    • Holzmüller, H.H.1    Stöllnberger, B.2
  • 48
    • 0034410929 scopus 로고    scopus 로고
    • Market orientation in the transition economies of central Europe: Tests of the Narver and Slater market orientation scales
    • Hooley G.J., Cox T., Fahy J., Shipley D., Beracs J., Fonfara K., et al. Market orientation in the transition economies of central Europe: Tests of the Narver and Slater market orientation scales. Journal of Business Research 50 3 (2000) 273-285
    • (2000) Journal of Business Research , vol.50 , Issue.3 , pp. 273-285
    • Hooley, G.J.1    Cox, T.2    Fahy, J.3    Shipley, D.4    Beracs, J.5    Fonfara, K.6
  • 49
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
    • Hu L., and Bentler P.M. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling 6 1 (1999) 1-55
    • (1999) Structural Equation Modeling , vol.6 , Issue.1 , pp. 1-55
    • Hu, L.1    Bentler, P.M.2
  • 50
    • 0009442558 scopus 로고    scopus 로고
    • Does market orientation matter? A test of the relationship between positional advantage and performance
    • Hult G.T., and Ketchen D.J. Does market orientation matter? A test of the relationship between positional advantage and performance. Strategic Management Journal 22 9 (2001) 899-906
    • (2001) Strategic Management Journal , vol.22 , Issue.9 , pp. 899-906
    • Hult, G.T.1    Ketchen, D.J.2
  • 51
    • 2542485449 scopus 로고    scopus 로고
    • Innovativeness: Its antecedents and impact on business performance
    • Hult G.T., Hurley R.F., and Knight G.A. Innovativeness: Its antecedents and impact on business performance. Industrial Marketing Management 33 5 (2004) 429-438
    • (2004) Industrial Marketing Management , vol.33 , Issue.5 , pp. 429-438
    • Hult, G.T.1    Hurley, R.F.2    Knight, G.A.3
  • 52
    • 0032385877 scopus 로고    scopus 로고
    • Innovation, market orientation, and organizational learning: An integration and empirical examination
    • Hurley R.F., and Hult G.T.M. Innovation, market orientation, and organizational learning: An integration and empirical examination. Journal of Marketing 62 (July, 1998) 42-54
    • (1998) Journal of Marketing , vol.62 , pp. 42-54
    • Hurley, R.F.1    Hult, G.T.M.2
  • 53
    • 21144463066 scopus 로고
    • Market orientation: Antecedents and consequences
    • Jaworski B.J., and Kohli A.K. Market orientation: Antecedents and consequences. Journal of Marketing 57 (July, 1993) 53-70
    • (1993) Journal of Marketing , vol.57 , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 56
    • 17544382057 scopus 로고    scopus 로고
    • Market orientation: A meta-analytic review and assessment of its antecedents and impact on performance
    • Kirca A.H., Jayachandran S., and Bearden W.O. Market orientation: A meta-analytic review and assessment of its antecedents and impact on performance. Journal of Marketing 69 (April, 2005) 24-41
    • (2005) Journal of Marketing , vol.69 , pp. 24-41
    • Kirca, A.H.1    Jayachandran, S.2    Bearden, W.O.3
  • 58
    • 0041511871 scopus 로고    scopus 로고
    • An appraisal of research on the predictive power of market orientation
    • Langerak F. An appraisal of research on the predictive power of market orientation. European Management Journal 21 4 (2003) 447-464
    • (2003) European Management Journal , vol.21 , Issue.4 , pp. 447-464
    • Langerak, F.1
  • 59
    • 16544393202 scopus 로고    scopus 로고
    • The impact of market orientation, product advantage, and launch proficiency on new product performance and organizational performance
    • Langerak F., Hultink E.J., and Robben H. The impact of market orientation, product advantage, and launch proficiency on new product performance and organizational performance. Journal of Product Innovation Management 21 2 (2004) 79-94
    • (2004) Journal of Product Innovation Management , vol.21 , Issue.2 , pp. 79-94
    • Langerak, F.1    Hultink, E.J.2    Robben, H.3
  • 61
    • 0344943982 scopus 로고    scopus 로고
    • The impact of market orientation on product innovativeness and business performance
    • Leskiewicz Sandvik I., and Sandvik K. The impact of market orientation on product innovativeness and business performance. International Journal of Research in Marketing 20 4 (2003) 355-376
    • (2003) International Journal of Research in Marketing , vol.20 , Issue.4 , pp. 355-376
    • Leskiewicz Sandvik, I.1    Sandvik, K.2
  • 62
  • 63
    • 0000482046 scopus 로고
    • Uncertain inimitability: An analysis of inter-firm differences in efficiency under competition
    • Lippman S.A., and Rumelt R.P. Uncertain inimitability: An analysis of inter-firm differences in efficiency under competition. Bell Journal of Economics 13 (1982) 418-453
    • (1982) Bell Journal of Economics , vol.13 , pp. 418-453
    • Lippman, S.A.1    Rumelt, R.P.2
  • 64
    • 0036891310 scopus 로고    scopus 로고
    • Integrating customer orientation, corporate entrepreneurship, and learning orientation in organizations-in-transition: An empirical study
    • Liu S.S., Luo X.M., and Shi Y.Z. Integrating customer orientation, corporate entrepreneurship, and learning orientation in organizations-in-transition: An empirical study. International Journal of Research in Marketing 19 4 (2002) 367-382
    • (2002) International Journal of Research in Marketing , vol.19 , Issue.4 , pp. 367-382
    • Liu, S.S.1    Luo, X.M.2    Shi, Y.Z.3
  • 65
    • 30444437880 scopus 로고    scopus 로고
    • Creating a firm-level dynamic capability through capitalizing on market orientation and innovativeness
    • Menguc B., and Auh S. Creating a firm-level dynamic capability through capitalizing on market orientation and innovativeness. Journal of the Academy of Marketing Science 34 1 (2006) 63-73
    • (2006) Journal of the Academy of Marketing Science , vol.34 , Issue.1 , pp. 63-73
    • Menguc, B.1    Auh, S.2
  • 66
    • 0010437569 scopus 로고    scopus 로고
    • The response of the 'new consumer' to promotion in the transition economies of the former soviet bloc
    • Money R.B., and Colton D. The response of the 'new consumer' to promotion in the transition economies of the former soviet bloc. Journal of World Business 35 2 (2000) 189-205
    • (2000) Journal of World Business , vol.35 , Issue.2 , pp. 189-205
    • Money, R.B.1    Colton, D.2
  • 67
    • 0002954788 scopus 로고
    • The effect of a market orientation on business profitability
    • Narver J.C., and Slater S.F. The effect of a market orientation on business profitability. Journal of Marketing 54 4 (1990) 20-35
    • (1990) Journal of Marketing , vol.54 , Issue.4 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 69
    • 0001653404 scopus 로고
    • A cross-national assessment of the reliability and validity of the Cetscale
    • Netemeyer R.G., Durvasula S., and Lictenstein D.R. A cross-national assessment of the reliability and validity of the Cetscale. Journal of Marketing Research 28 3 (1991) 320-327
    • (1991) Journal of Marketing Research , vol.28 , Issue.3 , pp. 320-327
    • Netemeyer, R.G.1    Durvasula, S.2    Lictenstein, D.R.3
  • 70
    • 0036811941 scopus 로고    scopus 로고
    • Market orientation and alternative strategic orientations: A longitudinal assessment of performance implications
    • Noble C.H., Sinha R.K., and Kumar A. Market orientation and alternative strategic orientations: A longitudinal assessment of performance implications. Journal of Marketing 66 (October, 2002) 25-39
    • (2002) Journal of Marketing , vol.66 , pp. 25-39
    • Noble, C.H.1    Sinha, R.K.2    Kumar, A.3
  • 71
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman A., Zeithaml V.A., and Berry L.L. A conceptual model of service quality and its implications for future research. Journal of Marketing 49 4 (1985) 41-50
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 73
    • 0002070419 scopus 로고
    • Causal ambiguity, barriers to imitation and sustainable competitive advantage
    • Reed R., and DeFillippi R.J. Causal ambiguity, barriers to imitation and sustainable competitive advantage. Academy of Management Review 15 1 (1990) 88-102
    • (1990) Academy of Management Review , vol.15 , Issue.1 , pp. 88-102
    • Reed, R.1    DeFillippi, R.J.2
  • 74
    • 0344065103 scopus 로고    scopus 로고
    • Interfirm cooperation and customer orientation
    • Rindfleisch A., and Moorman C. Interfirm cooperation and customer orientation. Journal of Marketing Research 40 4 (2003) 421-436
    • (2003) Journal of Marketing Research , vol.40 , Issue.4 , pp. 421-436
    • Rindfleisch, A.1    Moorman, C.2
  • 75
    • 39149097400 scopus 로고
    • Customer satisfaction, customer retention and market share
    • Rust R.T., and Zahorik A.J. Customer satisfaction, customer retention and market share. Journal of Retailing 69 2 (1993) 105-111
    • (1993) Journal of Retailing , vol.69 , Issue.2 , pp. 105-111
    • Rust, R.T.1    Zahorik, A.J.2
  • 78
    • 84992988776 scopus 로고
    • Market orientation and the learning organization
    • Slater S.F., and Narver J.C. Market orientation and the learning organization. Journal of Marketing 59 (July, 1995) 63-74
    • (1995) Journal of Marketing , vol.59 , pp. 63-74
    • Slater, S.F.1    Narver, J.C.2
  • 79
    • 0000837771 scopus 로고    scopus 로고
    • Customer-led and market-oriented: Let's not confuse the two
    • Slater S.F., and Narver J.C. Customer-led and market-oriented: Let's not confuse the two. Strategic Management Journal 19 10 (1998) 1001-1006
    • (1998) Strategic Management Journal , vol.19 , Issue.10 , pp. 1001-1006
    • Slater, S.F.1    Narver, J.C.2
  • 80
    • 0002576092 scopus 로고    scopus 로고
    • The positive effect of a market orientation on business profitability: A balanced replication
    • Slater S.F., and Narver J.C. The positive effect of a market orientation on business profitability: A balanced replication. Journal of Business Research 48 (2000) 69-73
    • (2000) Journal of Business Research , vol.48 , pp. 69-73
    • Slater, S.F.1    Narver, J.C.2
  • 81
    • 39249083040 scopus 로고    scopus 로고
    • Gorenje wants to be leader in state-of-the-art home appliances
    • http://www.gzs.si/eng/news/sbw/past.asp?idi=419
    • Slovene Press Agency S. Gorenje wants to be leader in state-of-the-art home appliances. Slovenia Business Week. (December 27th, 2005). http://www.gzs.si/eng/news/sbw/past.asp?idi=419 http://www.gzs.si/eng/news/sbw/past.asp?idi=419
    • (2005) Slovenia Business Week.
    • Slovene Press Agency, S.1
  • 82
    • 0032383942 scopus 로고    scopus 로고
    • Assessing measurement invariance in cross-national consumer research
    • Steenkamp J.-B.E.M., and Baumgartner H. Assessing measurement invariance in cross-national consumer research. Journal of Consumer Research 25 (June, 1998) 78-90
    • (1998) Journal of Consumer Research , vol.25 , pp. 78-90
    • Steenkamp, J.-B.E.M.1    Baumgartner, H.2
  • 83
    • 0034341008 scopus 로고    scopus 로고
    • The influence of national culture on the formation of technology alliances by entrepreneurial firms
    • Steensma H.K., Marino L., Weaver K.M., and Dickson P.H. The influence of national culture on the formation of technology alliances by entrepreneurial firms. Academy of Management Journal 43 5 (2000) 951-973
    • (2000) Academy of Management Journal , vol.43 , Issue.5 , pp. 951-973
    • Steensma, H.K.1    Marino, L.2    Weaver, K.M.3    Dickson, P.H.4
  • 86
    • 33745227752 scopus 로고    scopus 로고
    • Training retail sales personnel in transition economies: Applying a model of customer-oriented communication
    • Vadi M., and Suuroja M. Training retail sales personnel in transition economies: Applying a model of customer-oriented communication. Journal of Retailing and Consumer Services 13 (2006) 339-349
    • (2006) Journal of Retailing and Consumer Services , vol.13 , pp. 339-349
    • Vadi, M.1    Suuroja, M.2
  • 87
  • 88
    • 39249084394 scopus 로고    scopus 로고
    • Is there a gap in economic culture between EU countries and the transition economies?
    • Zver M., Zivco T., and Bobek V. Is there a gap in economic culture between EU countries and the transition economies?. Managing Global Transitions 2 1 (2004) 31-40
    • (2004) Managing Global Transitions , vol.2 , Issue.1 , pp. 31-40
    • Zver, M.1    Zivco, T.2    Bobek, V.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.