A consumer perspective of e-service quality

IEEE Transactions on Engineering Management

Volumn 52, Issue 4, 2005, Pages 461-477

  Zhang, Xiaoni ^a   Prybutok, Victor R ^b  

^a NORTHERN KENTUCKY UNIVERSITY   (United States)

^b UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

E satisfaction; E service; E service quality; Individual differences; Intention

Indexed keywords

CUSTOMER SATISFACTION; MATHEMATICAL MODELS; QUALITY OF SERVICE; WEBSITES;

E-SATISFACTION; E-SERVICE; E-SERVICE QUALITY; INDIVIDUAL DIFFERENCES;

ELECTRONIC COMMERCE;

EID: 27744515795     PISSN: 00189391     EISSN: None     Source Type: Journal    
DOI: 10.1109/TEM.2005.856568     Document Type: Review

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