-
1
-
-
85009634183
-
-
Meetings of the Society for Computational Economics, June
-
Adamic, Lada A. and Bernando A. Huberman (1999), “The Nature of Markets in the Worldwide Web,” Proceedings of Computing in Economics and Finance, Meetings of the Society for Computational Economics, June 24-26.
-
(1999)
The Nature of Markets in the Worldwide Web, Proceedings of Computing in Economics and Finance
, pp. 24-26
-
-
Adamic, L.A.1
Huberman, B.A.2
-
2
-
-
0000429475
-
A Multistage Model of Customers Assessments of Service Quality and Value,”
-
Bolton, Ruth N. and James H. Drew (1991), “A Multistage Model of Customers’ Assessments of Service Quality and Value,” Journal of Consumer Research, 17 (December), 375-84.
-
(1991)
Journal of Consumer Research
, vol.17
, pp. 375-384
-
-
Bolton, R.N.1
Drew, J.H.2
-
3
-
-
0033247750
-
A Dynamic Model of Customers Usage of Services: Usage as an Antecedent and Consequence of Satisfaction,”
-
Bolton, Ruth N. and Katherine N. Lemon (1999), “A Dynamic Model of Customer’s Usage of Services: Usage as an Antecedent and Consequence of Satisfaction,” Journal of Marketing Research, 36 (May), 171-86.
-
(1999)
Journal of Marketing Research
, vol.36
, pp. 171-186
-
-
Bolton, R.N.1
Lemon, K.N.2
-
4
-
-
0030640010
-
Steady State Price Distributions in a Noisy Search Equilibrium
-
Burdett, Kenneth and Melvyn Coles (1997), “Steady State Price Distributions in a Noisy Search Equilibrium,” Journal of Economic Theory, 72 (10): 1-32.
-
(1997)
Journal of Economic Theory
, vol.72
, Issue.10
, pp. 1-32
-
-
Burdett, K.1
Coles, M.2
-
5
-
-
0033737577
-
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
-
Brynjolfsson, Erik and Michael Smith (2000), “Frictionless Commerce? A Comparison of Internet and Conventional Retailers,” Management Science, 46 (4): 563-585.
-
(2000)
Management Science
, vol.46
, Issue.4
, pp. 563-585
-
-
Brynjolfsson, E.1
Smith, M.2
-
6
-
-
9944258742
-
Linking Price Dispersion to Product Differentiation–Incorporate Aspects of Customer Involvement
-
Cohen, Marcel (1998), “Linking Price Dispersion to Product Differentiation–Incorporate Aspects of Customer Involvement,” Applied Economics, 30: 829-835.
-
(1998)
Applied Economics
, vol.30
, pp. 829-835
-
-
Cohen, M.1
-
7
-
-
0030518346
-
The American Customer Satisfaction Index: Nature, Purpose, and Findings
-
Fornell, Claes, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha, and Barbara Bryant (1996), “The American Customer Satisfaction Index: Nature, Purpose, and Findings,” Journal of Marketing, 60 (October), 7-18.
-
(1996)
Journal of Marketing
, vol.60
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.4
Bryant, B.5
-
8
-
-
85107910598
-
Customer Behavior in Services Industries: An Exploratory Study
-
Keaveney, Susan M. (1995), “Customer Behavior in Services Industries: An Exploratory Study,” Journal of Marketing, 59 (2), 71-82.
-
(1995)
Journal of Marketing
, vol.59
, Issue.2
, pp. 71-82
-
-
Keaveney, S.M.1
-
9
-
-
0032372670
-
The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
-
Mittal, Vikas, William T. Ross Jr. and Patrick M. Baldasare (1998), “The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions,” Journal of Marketing, 62 (1), 33-50.
-
(1998)
Journal of Marketing
, vol.62
, Issue.1
, pp. 33-50
-
-
Mittal, V.1
Ross, W.T.2
Baldasare, P.M.3
-
11
-
-
0009302420
-
-
Working Paper, May
-
Novak, Thomas P., Donna L. Hoffman, and Yiu-Fai Yung (2000), “Measuring the Flow Construct in Online Environments: A Structural Modeling Approach,” Working Paper, May.
-
(2000)
Measuring the Flow Construct in Online Environments: A Structural Modeling Approach
-
-
Novak, T.P.1
Hoffman, D.L.2
Yung, Y.-F.3
-
12
-
-
0039819455
-
Physical Distribution Service: A Neglected Aspect of Marketing Management
-
Perrault, William D. and Frederick Russ (1974), “Physical Distribution Service: A Neglected Aspect of Marketing Management,” MSU Business Topics, 22 (Summer), 37-45.
-
(1974)
MSU Business Topics
, vol.22
, pp. 37-45
-
-
Perrault, W.D.1
Russ, F.2
-
13
-
-
0003732032
-
-
Working Paper, University of Maryland, College Park, MD 20742
-
Shankar, Venkatesh, Arvind Rangaswamy, and Michael Pusateri (2001), “The Online Medium and Customer Price Sensitivity,” Working Paper, University of Maryland, College Park, MD 20742.
-
(2001)
The Online Medium and Customer Price Sensitivity
-
-
Shankar, V.1
Rangaswamy, A.2
Pusateri, M.3
-
14
-
-
0003272870
-
Understanding Digital Markets: Review and Assessment
-
Erik Brynjolfsson and Brian Kahin, eds., MIT Press, Cambridge, MA
-
Smith, Michael, Joseph Bailey, and Erik Brynjolfsson (2000), “Understanding Digital Markets: Review and Assessment,” Erik Brynjolfsson and Brian Kahin, eds., Understanding the Digital Economy, MIT Press, Cambridge, MA.
-
(2000)
Understanding the Digital Economy
-
-
Smith, M.1
Bailey, J.2
Brynjolfsson, E.3
-
15
-
-
0032344907
-
The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
-
Voss, Glenn B., A. Parasuraman, and Dhruv Grewal (1998), “The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges,” Journal of Marketing, 62 (October), 46-61.
-
(1998)
Journal of Marketing
, vol.62
, pp. 46-61
-
-
Voss, G.B.1
Parasuraman, A.2
Grewal, D.3
-
16
-
-
0002667763
-
Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence
-
Zeithaml, Valarie A. (1988), “Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence,” Journal of Marketing, 52 (July), 2-22.
-
(1988)
Journal of Marketing
, vol.52
, pp. 2-22
-
-
Zeithaml, V.A.1
|