메뉴 건너뛰기




Volumn 24, Issue 4, 2003, Pages 77-98

Managing customer price perceptions an empirical investigation on the impacts of e-tailing services

Author keywords

Customer price perception; Customer satisfaction; Customer share; E commerce; E tailing service

Indexed keywords


EID: 85009647367     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1300/J396v24n04_05     Document Type: Article
Times cited : (3)

References (16)
  • 2
    • 0000429475 scopus 로고
    • A Multistage Model of Customers Assessments of Service Quality and Value,”
    • Bolton, Ruth N. and James H. Drew (1991), “A Multistage Model of Customers’ Assessments of Service Quality and Value,” Journal of Consumer Research, 17 (December), 375-84.
    • (1991) Journal of Consumer Research , vol.17 , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 3
    • 0033247750 scopus 로고    scopus 로고
    • A Dynamic Model of Customers Usage of Services: Usage as an Antecedent and Consequence of Satisfaction,”
    • Bolton, Ruth N. and Katherine N. Lemon (1999), “A Dynamic Model of Customer’s Usage of Services: Usage as an Antecedent and Consequence of Satisfaction,” Journal of Marketing Research, 36 (May), 171-86.
    • (1999) Journal of Marketing Research , vol.36 , pp. 171-186
    • Bolton, R.N.1    Lemon, K.N.2
  • 4
    • 0030640010 scopus 로고    scopus 로고
    • Steady State Price Distributions in a Noisy Search Equilibrium
    • Burdett, Kenneth and Melvyn Coles (1997), “Steady State Price Distributions in a Noisy Search Equilibrium,” Journal of Economic Theory, 72 (10): 1-32.
    • (1997) Journal of Economic Theory , vol.72 , Issue.10 , pp. 1-32
    • Burdett, K.1    Coles, M.2
  • 5
    • 0033737577 scopus 로고    scopus 로고
    • Frictionless Commerce? A Comparison of Internet and Conventional Retailers
    • Brynjolfsson, Erik and Michael Smith (2000), “Frictionless Commerce? A Comparison of Internet and Conventional Retailers,” Management Science, 46 (4): 563-585.
    • (2000) Management Science , vol.46 , Issue.4 , pp. 563-585
    • Brynjolfsson, E.1    Smith, M.2
  • 6
    • 9944258742 scopus 로고    scopus 로고
    • Linking Price Dispersion to Product Differentiation–Incorporate Aspects of Customer Involvement
    • Cohen, Marcel (1998), “Linking Price Dispersion to Product Differentiation–Incorporate Aspects of Customer Involvement,” Applied Economics, 30: 829-835.
    • (1998) Applied Economics , vol.30 , pp. 829-835
    • Cohen, M.1
  • 7
    • 0030518346 scopus 로고    scopus 로고
    • The American Customer Satisfaction Index: Nature, Purpose, and Findings
    • Fornell, Claes, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha, and Barbara Bryant (1996), “The American Customer Satisfaction Index: Nature, Purpose, and Findings,” Journal of Marketing, 60 (October), 7-18.
    • (1996) Journal of Marketing , vol.60 , pp. 7-18
    • Fornell, C.1    Johnson, M.D.2    Anderson, E.W.3    Cha, J.4    Bryant, B.5
  • 8
    • 85107910598 scopus 로고
    • Customer Behavior in Services Industries: An Exploratory Study
    • Keaveney, Susan M. (1995), “Customer Behavior in Services Industries: An Exploratory Study,” Journal of Marketing, 59 (2), 71-82.
    • (1995) Journal of Marketing , vol.59 , Issue.2 , pp. 71-82
    • Keaveney, S.M.1
  • 9
    • 0032372670 scopus 로고    scopus 로고
    • The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
    • Mittal, Vikas, William T. Ross Jr. and Patrick M. Baldasare (1998), “The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions,” Journal of Marketing, 62 (1), 33-50.
    • (1998) Journal of Marketing , vol.62 , Issue.1 , pp. 33-50
    • Mittal, V.1    Ross, W.T.2    Baldasare, P.M.3
  • 12
    • 0039819455 scopus 로고
    • Physical Distribution Service: A Neglected Aspect of Marketing Management
    • Perrault, William D. and Frederick Russ (1974), “Physical Distribution Service: A Neglected Aspect of Marketing Management,” MSU Business Topics, 22 (Summer), 37-45.
    • (1974) MSU Business Topics , vol.22 , pp. 37-45
    • Perrault, W.D.1    Russ, F.2
  • 14
    • 0003272870 scopus 로고    scopus 로고
    • Understanding Digital Markets: Review and Assessment
    • Erik Brynjolfsson and Brian Kahin, eds., MIT Press, Cambridge, MA
    • Smith, Michael, Joseph Bailey, and Erik Brynjolfsson (2000), “Understanding Digital Markets: Review and Assessment,” Erik Brynjolfsson and Brian Kahin, eds., Understanding the Digital Economy, MIT Press, Cambridge, MA.
    • (2000) Understanding the Digital Economy
    • Smith, M.1    Bailey, J.2    Brynjolfsson, E.3
  • 15
    • 0032344907 scopus 로고    scopus 로고
    • The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
    • Voss, Glenn B., A. Parasuraman, and Dhruv Grewal (1998), “The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges,” Journal of Marketing, 62 (October), 46-61.
    • (1998) Journal of Marketing , vol.62 , pp. 46-61
    • Voss, G.B.1    Parasuraman, A.2    Grewal, D.3
  • 16
    • 0002667763 scopus 로고
    • Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence
    • Zeithaml, Valarie A. (1988), “Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence,” Journal of Marketing, 52 (July), 2-22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.