Perception differences of software success: Provider and user views of system metrics

Journal of Systems and Software

Volumn 63, Issue 1, 2002, Pages 17-27

  Jiang, James J ^a   Klein, Gary ^b   Discenza, Richard ^b  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b UNIVERSITY OF COLORADO   (United States)

Author keywords

Evaluation of systems; Information system success; Job performance; Service; User satisfaction

Indexed keywords

COMPUTER SOFTWARE; CUSTOMER SATISFACTION; FEEDBACK; SOFTWARE ENGINEERING;

INFORMATION SYSTEMS (IS);

INFORMATION SCIENCE;

EID: 0037101509     PISSN: 01641212     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0164-1212(01)00135-2     Document Type: Article

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