Do better customers utilize electronic distribution channels? The case of PC banking

Management Science

Volumn 48, Issue 6, 2002, Pages 732-748

  Hitt, Lorin M ^a   Frei, Frances X ^b  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

^b HARVARD BUSINESS SCHOOL   (United States)

Author keywords

Customer Profitability; Electronic Commerce; Financial Services; Online Banking

Indexed keywords

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; FINANCE; ONLINE SYSTEMS; PERSONAL COMPUTERS; SOCIETIES AND INSTITUTIONS;

ONLINE BANKING;

MANAGEMENT SCIENCE;

EID: 0036602483     PISSN: 00251909     EISSN: None     Source Type: Journal    
DOI: 10.1287/mnsc.48.6.732.188     Document Type: Article

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