-
1
-
-
7244253161
-
Modernisation: The ten commitments of New Labour’s approach to public management
-
Peck, E. (2004) ‘Modernisation: the ten commitments of New Labour’s approach to public management’, International Public Management Journal, vol 7, no 1, pp 1-18.
-
(2004)
International Public Management Journal
, vol.7
, Issue.1
, pp. 1-18
-
-
Peck, E.1
-
2
-
-
33847770519
-
Public management reform in the UK and its consequences for professional organization: A comparative analysis
-
Ackroyd, S., Kirkpatrick, I. and Walker, R.M. (2007) ‘Public management reform in the UK and its consequences for professional organization: a comparative analysis’, Public Administration, vol 85, no 1, pp 9-26.
-
(2007)
Public Administration
, vol.85
, Issue.1
, pp. 9-26
-
-
Ackroyd, S.1
Kirkpatrick, I.2
Walker, R.M.3
-
3
-
-
0346496862
-
Literature review: The new right and the professions
-
Alaszewski, A. and Manthorpe, J. (1990) ‘Literature review: the new right and the professions’, British Journal of Social Work, vol 20, no 3, pp 237-51.
-
(1990)
British Journal of Social Work
, vol.20
, Issue.3
, pp. 237-251
-
-
Alaszewski, A.1
Manthorpe, J.2
-
5
-
-
0030527270
-
Dragged to market; being a profession in the postmodern world
-
Aldridge, M. (1996) ‘Dragged to market; being a profession in the postmodern world’, British Journal of Social Work, vol 26, no 2, pp 177-94.
-
(1996)
British Journal of Social Work
, vol.26
, Issue.2
, pp. 177-194
-
-
Aldridge, M.1
-
6
-
-
85033349594
-
Dienstleistungsqualität in Australien: Kontrakualismus versus Partnerschaft
-
C. Beckmann, H.-U. Otto, M. Richter and M. Scrödter, Wiesbaden: Leske und Budrich
-
Alford, J. (2004) ‘Dienstleistungsqualität in Australien: Kontrakualismus versus Partnerschaft’, in C. Beckmann, H.-U. Otto, M. Richter and M. Scrödter (eds) Qualität in der Sozialen Arbeit: Zwischen Nutzerinteresse und Kostenkontrolle, Wiesbaden: Leske und Budrich.
-
(2004)
Qualität in Der Sozialen Arbeit: Zwischen Nutzerinteresse Und Kostenkontrolle
-
-
Alford, J.1
-
7
-
-
85033330670
-
Current working patterns in the personal social services
-
S. Balloch, T. Andrew, J. Ginn, J. McLean, J. Pahl and J. Williams, London: National Institute of Social Work
-
Andrew, T. and McLean, J. (1995) ‘Current working patterns in the personal social services’, in S. Balloch, T. Andrew, J. Ginn, J. McLean, J. Pahl and J. Williams (eds) Working in the Personal Social Services, London: National Institute of Social Work.
-
(1995)
Working in the Personal Social Services
-
-
Andrew, T.1
McLean, J.2
-
8
-
-
84933489050
-
The professionalisation of social work? A case study of three organisational settings
-
Anleu, S.L. (1992) ‘The professionalisation of social work? A case study of three organisational settings’, Sociology, vol 26, no 1, pp 23-43.
-
(1992)
Sociology
, vol.26
, Issue.1
, pp. 23-43
-
-
Anleu, S.L.1
-
9
-
-
33846906022
-
Choice in the context of informal care-giving
-
Arksey, H. and Glendinning, C. (2007) ‘Choice in the context of informal care-giving’, Health and Social Care in the Community, vol 15, no 2, pp 165-75.
-
(2007)
Health and Social Care in the Community
, vol.15
, Issue.2
, pp. 165-175
-
-
Arksey, H.1
Glendinning, C.2
-
11
-
-
0036059963
-
Elderly people’s accounts of home care rationing: Missing voices in long-term care policy debates
-
Aronson, J. (2002) ‘Elderly people’s accounts of home care rationing: missing voices in long-term care policy debates’, Ageing and Society, vol 22, no 4, pp 399-418.
-
(2002)
Ageing and Society
, vol.22
, Issue.4
, pp. 399-418
-
-
Aronson, J.1
-
12
-
-
78049300725
-
-
London: Association of Directors of Social Services/Local Government Association
-
Association of Directors of Social Services (2003) All Our Tomorrows: Inverting the Triangle of Care, London: Association of Directors of Social Services/Local Government Association.
-
(2003)
All Our Tomorrows: Inverting the Triangle of Care
-
-
-
20
-
-
0036863034
-
Taylorism, targets and the pursuit of quantity and quality by call centre management
-
Bain, P., Watson, A., Mulvey, G., Taylor, P and Gall, G. (2002) ‘Taylorism, targets and the pursuit of quantity and quality by call centre management’, New Technology, Work and Employment, vol 17, no 3, pp 170-85.
-
(2002)
New Technology, Work and Employment
, vol.17
, Issue.3
, pp. 170-185
-
-
Bain, P.1
Watson, A.2
Mulvey, G.3
Taylor, P.4
Gall, G.5
-
21
-
-
1542525166
-
On being a welfare consumer in a consumer society
-
Baldock, J. (2003) ‘On being a welfare consumer in a consumer society’, Social Policy and Society, vol 2, no 1, pp 65-71.
-
(2003)
Social Policy and Society
, vol.2
, Issue.1
, pp. 65-71
-
-
Baldock, J.1
-
22
-
-
33751021830
-
Self-talk versus needs-talk: An exploration of the priorities of housebound older people
-
Baldock, J. and Hadlow, J. (2002) ‘Self-talk versus needs-talk: an exploration of the priorities of housebound older people’, Quality in Ageing - Policy, Practice and Research, vol 3, no 1, pp 42-8.
-
(2002)
Quality in Ageing - Policy, Practice and Research
, vol.3
, Issue.1
, pp. 42-48
-
-
Baldock, J.1
Hadlow, J.2
-
24
-
-
84937257665
-
The positive use of discretion in social work practice: Developing practice through co-operative inquiry
-
Baldwin, M. (1998) ‘The positive use of discretion in social work practice: developing practice through co-operative inquiry’, Issues in Social Work Education, vol 18, no 42, pp 42-8.
-
(1998)
Issues in Social Work Education
, vol.18
, Issue.42
, pp. 42-48
-
-
Baldwin, M.1
-
26
-
-
67650350243
-
Critical reflection: Opportunities and threats to professional learning and service development in social work organisations
-
N. Gould and M. Baldwin, Aldershot: Ashgate
-
Baldwin, M. (2004) ‘Critical reflection: opportunities and threats to professional learning and service development in social work organisations’, in N. Gould and M. Baldwin (eds) Social Work, Critical Reflection and the Learning Organisation, Aldershot: Ashgate.
-
(2004)
Social Work, Critical Reflection and the Learning Organisation
-
-
Baldwin, M.1
-
27
-
-
84899494426
-
Social care under Blair: Are social care services more modern?
-
M. Powell, Bristol: The Policy Press
-
Baldwin, M. (2008) ‘Social care under Blair: are social care services more modern?’, in M. Powell (ed) Modernising the Welfare State, Bristol: The Policy Press.
-
(2008)
Modernising the Welfare State
-
-
Baldwin, M.1
-
28
-
-
0039770239
-
Power, control and computer-based performance monitoring: Repertoires, resistance and subjectivities
-
Ball, K. and Wilson, D. (2000) ‘Power, control and computer-based performance monitoring: repertoires, resistance and subjectivities’, Organizational Studies, vol 21, no 3, pp 539-65.
-
(2000)
Organizational Studies
, vol.21
, Issue.3
, pp. 539-565
-
-
Ball, K.1
Wilson, D.2
-
29
-
-
79952968067
-
Education and training in social work and social care
-
S. Balloch, I. McLean and M. Fisher, Bristol: The Policy Press
-
Balloch, S. (1999) ‘Education and training in social work and social care’, in S. Balloch, I. McLean and M. Fisher (eds) Social Services: Working Under Pressure, Bristol: The Policy Press.
-
(1999)
Social Services: Working under Pressure
-
-
Balloch, S.1
-
30
-
-
0003687425
-
-
London: National Institute for Social Work
-
Balloch, S., Andrew, T., Ginn, J., McLean, J., Pahl, J. and Williams, J. (1995) Working in the Social Services, London: National Institute for Social Work.
-
(1995)
Working in the Social Services
-
-
Balloch, S.1
Rew, T.2
Ginn, J.3
McLean, J.4
Pahl, J.5
Williams, J.6
-
31
-
-
0000164671
-
The process of successful ageing
-
Baltes, M. and Carstensen, L. (1996) ‘The process of successful ageing’, Ageing and Society, vol 16, no 4, pp 397-422.
-
(1996)
Ageing and Society
, vol.16
, Issue.4
, pp. 397-422
-
-
Baltes, M.1
Carstensen, L.2
-
33
-
-
0034936721
-
Volunteerism among older people with arthritis
-
Barlow, J. and Hainsworth, J. (2001) ‘Volunteerism among older people with arthritis’, Ageing and Society, vol 21, no 2, pp 203-17.
-
(2001)
Ageing and Society
, vol.21
, Issue.2
, pp. 203-217
-
-
Barlow, J.1
Hainsworth, J.2
-
35
-
-
1342277686
-
Whose needs, whose resources?
-
M. Langan, London: Routledge
-
Barnes, M. (1998) ‘Whose needs, whose resources?’, in M. Langan (ed) Welfare: Needs, Rights and Risks, London: Routledge.
-
(1998)
Welfare: Needs, Rights and Risks
-
-
Barnes, M.1
-
36
-
-
21844525273
-
Spoilt for choice? How consumerism can disempower service users
-
July-September
-
Barnes, M. and Prior, D. (1995) ‘Spoilt for choice? How consumerism can disempower service users’, Public Money and Management, July-September, pp 53-9.
-
(1995)
Public Money and Management
, pp. 53-59
-
-
Barnes, M.1
Prior, D.2
-
38
-
-
0038743917
-
Older people, citizenship and collective action
-
A.Warnes, L.Warren and M. Nolan (eds), London: Jessica Kingsley
-
Barnes, M. and Shaw, S. (2000) ‘Older people, citizenship and collective action’, in A.Warnes, L.Warren and M. Nolan (eds) Care Services for Later Life: Transformations and Critiques, London: Jessica Kingsley.
-
(2000)
Care Services for Later Life: Transformations and Critiques
-
-
Barnes, M.1
Shaw, S.2
-
39
-
-
33846477100
-
Introduction: Themes, context and perspectives
-
A. Petersen, I. Barns, J. Dudley and P. Harris, London: Routledge
-
Barns, I., Dudley, J., Harris, P. and Petersen, A. (1999) ‘Introduction: themes, context and perspectives’, in A. Petersen, I. Barns, J. Dudley and P. Harris (eds) Poststructuralism, Citizenship and Social Policy, London: Routledge.
-
(1999)
Poststructuralism, Citizenship and Social Policy
-
-
Barns, I.1
Dudley, J.2
Harris, P.3
Petersen, A.4
-
40
-
-
0344772924
-
-
Buckingham: Open University Press
-
Barry, N. (1999) Welfare, Buckingham: Open University Press.
-
(1999)
Welfare
-
-
Barry, N.1
-
41
-
-
84993095379
-
The viability of alternative call centre production models
-
Batt, R. and Moynihan, L. (2002) ‘The viability of alternative call centre production models’, Human Resource Management Journal, vol 12, no 4, pp 14-34.
-
(2002)
Human Resource Management Journal
, vol.12
, Issue.4
, pp. 14-34
-
-
Batt, R.1
Moynihan, L.2
-
44
-
-
4644351773
-
Quality of life perceptions and social comparisons in healthy old age
-
Beaumont, J. and Kenealy, P. (2004) ‘Quality of life perceptions and social comparisons in healthy old age’, Ageing and Society, vol 24, no 5, pp 755-69.
-
(2004)
Ageing and Society
, vol.24
, Issue.5
, pp. 755-769
-
-
Beaumont, J.1
Kenealy, P.2
-
45
-
-
85033343178
-
-
transcript of speech delivered at West Midlands Conference for Health and Social Care Commissioners, 26 May
-
Behan, D. (2006) ‘Why Commissioning is the Key to Delivering Personalised Care’, transcript of speech delivered at West Midlands Conference for Health and Social Care Commissioners, 26 May.
-
(2006)
Why Commissioning is the Key to Delivering Personalised Care
-
-
Behan, D.1
-
47
-
-
85033355820
-
The adult social care Green Paper
-
23 May, reproduced at
-
Beresford, P. (2005) ‘The adult social care Green Paper’, The Guardian, 23 May, reproduced at www.shapingourlives.org.uk/guardian230305.html
-
(2005)
The Guardian
-
-
Beresford, P.1
-
49
-
-
33747520023
-
Developing inclusive partnerships: User-defined outcomes, networking and knowledge: A case study
-
Beresford, P. and Branfield, F. (2006) ‘Developing inclusive partnerships: user-defined outcomes, networking and knowledge: a case study’, Health and Social Care in the Community, vol 14, no 5, pp 436-44.
-
(2006)
Health and Social Care in the Community
, vol.14
, Issue.5
, pp. 436-444
-
-
Beresford, P.1
Branfield, F.2
-
52
-
-
0003022057
-
User voice, interprofessionalism and postmodernity
-
C. Davies, L. Finlay and A. Bullman, London: Sage
-
Biggs, S. (2000) ‘User voice, interprofessionalism and postmodernity’, in C. Davies, L. Finlay and A. Bullman (eds), Changing Practice in Health and Social Care, London: Sage.
-
(2000)
Changing Practice in Health and Social Care
-
-
Biggs, S.1
-
53
-
-
33747356771
-
Temporary agency workers; what are their rights and what are yours?
-
Black, N. (2006) ‘Temporary agency workers; what are their rights and what are yours?’, Engineering Management, vol 16, no 1, pp 32-3.
-
(2006)
Engineering Management
, vol.16
, Issue.1
, pp. 32-33
-
-
Black, N.1
-
56
-
-
27644472177
-
-
24 June
-
Blair, T. (2004), quoted in The Guardian, 24 June, p 1.
-
(2004)
The Guardian
, pp. 1
-
-
Blair, T.1
-
57
-
-
85033342004
-
Public sector, private skills
-
April
-
Blau, R. (2003) ‘Public sector, private skills’, People Management, April, pp 1920.
-
(2003)
People Management
, pp. 1920
-
-
Blau, R.1
-
58
-
-
85033336892
-
-
paper presented at conference on Information, Knowledge and Management: Reassessing the Role of ICTs in Public and Private Organizations, 3-5 March, Bologna: Superior School of Public Administration
-
Bloomfield, B. and Hayes, N. (2004) ‘Modernisation and the joining-up of local government services in the UK: boundaries, knowledge and technology’, paper presented at conference on Information, Knowledge and Management: Reassessing the Role of ICTs in Public and Private Organizations, 3-5 March, Bologna: Superior School of Public Administration.
-
(2004)
Modernisation and the Joining-Up of Local Government Services in the UK: Boundaries, Knowledge and Technology
-
-
Bloomfield, B.1
Hayes, N.2
-
59
-
-
28844479612
-
The (Mis)representation of customer service
-
Bolton, S. and Houlihan, M. (2005) ‘The (mis)representation of customer service’, Work Employment and Society, vol 19, no 4, pp 685-703.
-
(2005)
Work Employment and Society
, vol.19
, Issue.4
, pp. 685-703
-
-
Bolton, S.1
Houlihan, M.2
-
60
-
-
0036063231
-
Temporary jobs; stepping stones or dead-ends?
-
Booth, A., Francesconi, M. and Frank, J. (2002) ‘Temporary jobs; stepping stones or dead-ends?’, Economic Journal, vol 112, no 480, pp 189-213.
-
(2002)
Economic Journal
, vol.112
, Issue.480
, pp. 189-213
-
-
Booth, A.1
Francesconi, M.2
Frank, J.3
-
61
-
-
0038825447
-
From street-level to system-level bureaucracies: How information and communication technology is transforming administrative discretion and constitutional control
-
Bovens, M. and Zouridis, S. (2002) ‘From street-level to system-level bureaucracies: how information and communication technology is transforming administrative discretion and constitutional control’, Public Administration Review, vol 62, no 2, pp 174-84.
-
(2002)
Public Administration Review
, vol.62
, Issue.2
, pp. 174-184
-
-
Bovens, M.1
Zouridis, S.2
-
62
-
-
35548971537
-
Lay theories of quality of life in older age
-
Bowling, A. and Gabriel, Z. (2007) ‘Lay theories of quality of life in older age’, Ageing and Society, vol 27, no 6, pp 827-48.
-
(2007)
Ageing and Society
, vol.27
, Issue.6
, pp. 827-848
-
-
Bowling, A.1
Gabriel, Z.2
-
65
-
-
0007220594
-
An institutional perspective on performance and management in the “new public sector”
-
Brignall, S. and Modell, S. (2002) ‘An institutional perspective on performance and management in the “new public sector”’, Management Accounting Research, vol 11, no 3, pp 281-306.
-
(2002)
Management Accounting Research
, vol.11
, Issue.3
, pp. 281-306
-
-
Brignall, S.1
Modell, S.2
-
66
-
-
0026268938
-
Temporary work in Western Europe: Threat or complement to permanent employment
-
Bronstein, A. (1991) ‘Temporary work in Western Europe: threat or complement to permanent employment’, International Labour Review, vol 130, no 3, pp 291-310.
-
(1991)
International Labour Review
, vol.130
, Issue.3
, pp. 291-310
-
-
Bronstein, A.1
-
69
-
-
39449104287
-
Temporary agency work and precarious employment: A review of the current situation in Australia and New Zealand
-
Burgess, J., Rasmussen, E. and Connell, J. (2003) ‘Temporary agency work and precarious employment: a review of the current situation in Australia and New Zealand’, Management Review, vol 16, no 3, pp 351-69.
-
(2003)
Management Review
, vol.16
, Issue.3
, pp. 351-369
-
-
Burgess, J.1
Rasmussen, E.2
Connell, J.3
-
72
-
-
84992882816
-
Which Blair project? Communitarianism, social authoritarianism and social work’
-
Butler, I. and Drakeford, M. (2002) ‘“Which Blair project?” Communitarianism, social authoritarianism and social work’, Journal of Social Work, vol 1, no 1, pp 7-19.
-
(2002)
Journal of Social Work
, vol.1
, Issue.1
, pp. 7-19
-
-
Butler, I.1
Drakeford, M.2
-
75
-
-
0004283078
-
-
(Cm 4310), London: Cabinet Office
-
Cabinet Office (1999) Modernising Government (Cm 4310), London: Cabinet Office.
-
(1999)
Modernising Government
-
-
-
78
-
-
85033330023
-
-
London: Cabinet Office, accessed 2 January 2008
-
Cabinet Office (2000c) The People’s Panel: The First Year Evaluation, London: Cabinet Office; available online at http://archive.cabinetoffice.gov.uk/servicefirst/2000/panel/wave4/reportquant.pdf [accessed 2 January 2008].
-
(2000)
The People’s Panel: The First Year Evaluation
-
-
-
80
-
-
84991182194
-
Policy and practice: Fundamental contradictions in the conceptualization of community care for elderly people?
-
Caldock, K. (1994) ‘Policy and practice: fundamental contradictions in the conceptualization of community care for elderly people?’, Health and Social Care, vol 2, no 3, pp 133-41.
-
(1994)
Health and Social Care
, vol.2
, Issue.3
, pp. 133-141
-
-
Caldock, K.1
-
81
-
-
0035585705
-
Edwards revisited: Technical control and call centres
-
Callaghan, G. and Thompson, P. (2001) ‘Edwards revisited: technical control and call centres’, Economic and Industrial Democracy, vol 22, no 1, pp 13-27.
-
(2001)
Economic and Industrial Democracy
, vol.22
, Issue.1
, pp. 13-27
-
-
Callaghan, G.1
Thompson, P.2
-
83
-
-
85033344780
-
-
London: Health and Social Care Change Agent Team, Department of Health
-
Care Services Improvement Partnership (2007a) More About POPP: Introduction to the Framework, London: Health and Social Care Change Agent Team, Department of Health.
-
(2007)
More about POPP: Introduction to the Framework
-
-
-
85
-
-
0037339539
-
Anatomy of a care manager
-
Carey, M. (2003) ‘Anatomy of a care manager’, Work, Employment and Society, vol 17, no 1, pp 121-35.
-
(2003)
Work, Employment and Society
, vol.17
, Issue.1
, pp. 121-135
-
-
Carey, M.1
-
86
-
-
48749129326
-
Everything must go? The privatisation of state social work
-
advance access
-
Carey, M. (2006) ‘Everything must go? The privatisation of state social work’, British Journal of Social Work, advance access doi:10.1093/bjsw/bcl373
-
(2006)
British Journal of Social Work
-
-
Carey, M.1
-
87
-
-
51249141793
-
White-collar proletariat? Braverman, the deskilling/upskilling of social work and the paradoxical life of the agency care manager
-
Carey, M. (2007) ‘White-collar proletariat? Braverman, the deskilling/upskilling of social work and the paradoxical life of the agency care manager’, Journal of Social Work, vol 7, no 1, pp 93-114.
-
(2007)
Journal of Social Work
, vol.7
, Issue.1
, pp. 93-114
-
-
Carey, M.1
-
88
-
-
65249118376
-
The order of chaos: Exploring agency care managers’ construction of social order within fragmented worlds of state social work
-
advance access
-
Carey, M. (2008a) ‘The order of chaos: exploring agency care managers’ construction of social order within fragmented worlds of state social work’, British Journal of Social Work, advance access doi:10.1093/bjsw/bcm143
-
(2008)
British Journal of Social Work
-
-
Carey, M.1
-
89
-
-
51849088720
-
The quasi-market revolution in the head: Ideology, discourse, care management
-
Carey, M. (2008b) ‘The quasi-market revolution in the head: ideology, discourse, care management’, Journal of Social Work, vol 8, no 4, pp 341-62.
-
(2008)
Journal of Social Work
, vol.8
, Issue.4
, pp. 341-362
-
-
Carey, M.1
-
92
-
-
0038053049
-
Professionals as managers across the public sector
-
M. Exworthy and S. Halford, Buckingham: Open University Press
-
Causer, G. and Exworthy, M. (1999) ‘Professionals as managers across the public sector’, in M. Exworthy and S. Halford (eds) Professionals and the New Managerialism in the Public Sector, Buckingham: Open University Press.
-
(1999)
Professionals and the New Managerialism in the Public Sector
-
-
Causer, G.1
Exworthy, M.2
-
94
-
-
0036559629
-
Social construction of the managerialism of needs assessment by health and social care professionals
-
Chevannes, M. (2002) ‘Social construction of the managerialism of needs assessment by health and social care professionals’, Health and Social Care in the Community, vol 10, no 3, pp 168-78.
-
(2002)
Health and Social Care in the Community
, vol.10
, Issue.3
, pp. 168-178
-
-
Chevannes, M.1
-
97
-
-
34548564304
-
Hopes, fears and expectations about the future: What do older peoples stories tell us about active ageing?’
-
Clarke, A. and Warren, L. (2007) ‘Hopes, fears and expectations about the future: what do older people’s stories tell us about active ageing?’, Ageing and Society, vol 27, no 4, pp 465-88.
-
(2007)
Ageing and Society
, vol.27
, Issue.4
, pp. 465-488
-
-
Clarke, A.1
Warren, L.2
-
99
-
-
0012343246
-
A world of difference? Globalization and the study of social policy
-
G. Lewis, S. Gerwitz and J. Clarke, London: Sage
-
Clarke, J. (2000) ‘A world of difference? Globalization and the study of social policy’, in G. Lewis, S. Gerwitz and J. Clarke (eds) Rethinking Social Policy, London: Sage.
-
(2000)
Rethinking Social Policy
-
-
Clarke, J.1
-
102
-
-
0013143446
-
Reinventing the welfare state
-
J. Clarke, S. Gewirtz and E. McLaughlin (eds), London: Sage
-
Clarke, J., Gewirtz, S. and McLaughlin, E. (2000a) ‘Reinventing the welfare state’, in J. Clarke, S. Gewirtz and E. McLaughlin (eds) New Managerialism, New Welfare? London: Sage.
-
(2000)
New Managerialism, New Welfare?
-
-
Clarke, J.1
Gewirtz, S.2
McLaughlin, E.3
-
103
-
-
0011482601
-
Guarding the public interest? Auditing public services
-
J. Clarke, S. Gewirtz and E. McLaughlin, London: Sage
-
Clarke, J., Gewirtz, S., Hughes, G. and Humphrey, J. (2000b) ‘Guarding the public interest? Auditing public services’, in J. Clarke, S. Gewirtz and E. McLaughlin (eds) New Managerialism, New Welfare?, London: Sage.
-
(2000)
New Managerialism, New Welfare?
-
-
Clarke, J.1
Gewirtz, S.2
Hughes, G.3
Humphrey, J.4
-
104
-
-
84949814227
-
-
London: Sage
-
Clarke, J., Newman, J., Smith, N., Vidler, E. and Westmarland, L. (2007) Creating Citizen-consumers: Changing Publics and Changing Public Services, London: Sage.
-
(2007)
Creating Citizen-Consumers: Changing Publics and Changing Public Services
-
-
Clarke, J.1
Newman, J.2
Smith, N.3
Vidler, E.4
Westmarland, L.5
-
107
-
-
0003135611
-
-
R. Burrows and B. Loader (eds), London: Routledge
-
Cochrane, A. (1994) ‘Restructuring the local welfare state’, in R. Burrows and B. Loader (eds) Towards a Post-Fordist Welfare State?, London: Routledge.
-
(1994)
Restructuring the Local Welfare State
-
-
Cochrane, A.1
-
108
-
-
85050840292
-
Slowing down or seizing up? Social work practice in a call centre environment
-
Coleman, N. (2007) ‘Slowing down or seizing up? Social work practice in a call centre environment’, The International Journal of Technology, Knowledge and Society, vol 3, no 5, pp 1-10.
-
(2007)
The International Journal of Technology, Knowledge and Society
, vol.3
, Issue.5
, pp. 1-10
-
-
Coleman, N.1
-
109
-
-
52449107594
-
Calling social work
-
Coleman, N. and Harris, J. (2008) ‘Calling social work’, British Journal of Social Work, vol 38, no 3, pp 580-99.
-
(2008)
British Journal of Social Work
, vol.38
, Issue.3
, pp. 580-599
-
-
Coleman, N.1
Harris, J.2
-
110
-
-
49749119749
-
Professionals at work: A study of autonomy and skill utilization in nurse call centres in England and Canada
-
S. Deery and N. Kinnie, Basingstoke: Palgrave Macmillan
-
Collin-Jacques, C. (2004) ‘Professionals at work: a study of autonomy and skill utilization in nurse call centres in England and Canada’, in S. Deery and N. Kinnie (eds) Call Centres and Human Resource Management, Basingstoke: Palgrave Macmillan.
-
(2004)
Call Centres and Human Resource Management
-
-
Collin-Jacques, C.1
-
111
-
-
15744371187
-
Nursing on the line: Experiences from England and Quebec (Canada)
-
Collin-Jacques, C. and Smith, C. (2005) ‘Nursing on the line: experiences from England and Quebec (Canada)’, Human Relations, vol 58, no 1, pp 5-32.
-
(2005)
Human Relations
, vol.58
, Issue.1
, pp. 5-32
-
-
Collin-Jacques, C.1
Smith, C.2
-
112
-
-
85055361738
-
Social workers, resilience, positive emotions and optimism
-
Collins, S. (2007) ‘Social workers, resilience, positive emotions and optimism’, Practice, vol 19, no 4, pp 254-69.
-
(2007)
Practice
, vol.19
, Issue.4
, pp. 254-269
-
-
Collins, S.1
-
113
-
-
0002287985
-
Strategies of resistance: Power, knowledge and subjectivity in the workplace
-
M. Jermier, D. Knights and W Nord (eds), London: Routledge
-
Collinson, D. (1994)‘Strategies of resistance: power, knowledge and subjectivity in the workplace’, in M. Jermier, D. Knights and W Nord (eds) Resistance and Power in Organisations, London: Routledge.
-
Resistance and Power in Organisations
-
-
Collinson, D.1
-
114
-
-
33745412249
-
-
London: Commission for Social Care Inspection
-
Commission for Social Care Inspection (2004a) Leaving Hospital: The Price of Delays, London: Commission for Social Care Inspection.
-
(2004)
Leaving Hospital: The Price of Delays
-
-
-
115
-
-
33744934845
-
-
London: Commission for Social Care Inspection
-
Commission for Social Care Inspection (2004b) Direct Payments: What are the Barriers?, London: Commission for Social Care Inspection.
-
(2004)
Direct Payments: What are the Barriers?
-
-
-
117
-
-
33749125289
-
-
London: Commission for Social Care Inspection
-
Commission for Social Care Inspection (2005b) The State of Social Care in England 2004—05, London: Commission for Social Care Inspection.
-
(2005)
The State of Social Care in England 2004—05
-
-
-
119
-
-
85033346440
-
-
Commission for Social Care Inspection (2008a) Star Ratings, www.csci.org.uk/care_provider/councils/star_ratings.aspx#2
-
(2008)
Star Ratings
-
-
-
120
-
-
57049154531
-
-
London: Commission for Social Care Inspection
-
Commission for Social Care Inspection (2008b) The State of Social Care in England 2006-07, London: Commission for Social Care Inspection.
-
(2008)
The State of Social Care in England 2006-07
-
-
-
121
-
-
77955701051
-
-
London: Commission for Social Care Inspection and National Statistics Office
-
Commission for Social Care Inspection and National Statistics Office (2005) Social Services Performance Assessment Framework Indicators 2004-2005, London: Commission for Social Care Inspection and National Statistics Office.
-
(2005)
Social Services Performance Assessment Framework Indicators 2004-2005
-
-
-
122
-
-
85033347897
-
-
7 December
-
Community Care (2000) News pages, 7 December, pp 20-1.
-
(2000)
News Pages
, pp. 20-21
-
-
-
123
-
-
85033356647
-
-
Community Care (undated) ‘Stand up for social work’, www.communitycare.co.uk/Onlineteam/Standup/Home
-
Stand up for Social Work
-
-
-
124
-
-
85033338703
-
Authorities grow their own social workers
-
18 May
-
Coombs, R. (2005) ‘Authorities grow their own social workers’, The Guardian, 18 May, p 6.
-
(2005)
The Guardian
, pp. 6
-
-
Coombs, R.1
-
125
-
-
0030305026
-
Parental participation in child protection work: Rethinking the rhetoric
-
Corby, B., Millar, M. and Young, L. (1996) ‘Parental participation in child protection work: rethinking the rhetoric’, British Journal of Social Work, vol 26, no 4, pp 475-92.
-
(1996)
British Journal of Social Work
, vol.26
, Issue.4
, pp. 475-492
-
-
Corby, B.1
Millar, M.2
Young, L.3
-
127
-
-
0002353675
-
Health service management - a sociological view: Griffiths and the non-negotiated order of the hospital
-
J. Gabe, M. Calnan and M. Bury, London: Routledge
-
Cox, D. (1991) ‘Health service management - a sociological view: Griffiths and the non-negotiated order of the hospital’, in J. Gabe, M. Calnan and M. Bury (eds) The Sociology of the Health Service, London: Routledge.
-
(1991)
The Sociology of the Health Service
-
-
Cox, D.1
-
131
-
-
85033348419
-
Using temps in HR, Society for Human Resource Management
-
Daniel, L. (2006) ‘Using temps in HR’, Society for Human Resource Management, HR Magazine, vol 52, no 2, www.shrm.org/hrmagazine/articles/0206/0206daniel.asp
-
(2006)
HR Magazine
, vol.52
, Issue.2
-
-
Daniel, L.1
-
132
-
-
0005838079
-
Researching public sector change: The argument for a gender-inclusive framework
-
Davies, A. and Thomas, R. (2000) ‘Researching public sector change: the argument for a gender-inclusive framework’, Public Management, vol 2, no 4, pp 547-54.
-
(2000)
Public Management
, vol.2
, Issue.4
, pp. 547-554
-
-
Davies, A.1
Thomas, R.2
-
133
-
-
84937378460
-
Gendering and gender in public service organizations: Changing professional identities under new public management
-
Davies, A. and Thomas, R. (2002) ‘Gendering and gender in public service organizations: changing professional identities under new public management’, Public Management Review, vol 4, no 4, pp 461-84.
-
(2002)
Public Management Review
, vol.4
, Issue.4
, pp. 461-484
-
-
Davies, A.1
Thomas, R.2
-
135
-
-
0003459715
-
-
Bristol: The Policy Press
-
Davis, A., Ellis, K. and Rummery, K. (1997) Access to Assessment: Perspectives of Practitioners, Disabled People and Carers, Bristol: The Policy Press.
-
(1997)
Access to Assessment: Perspectives of Practitioners, Disabled People and Carers
-
-
Davis, A.1
Ellis, K.2
Rummery, K.3
-
139
-
-
84859329058
-
Call centres and beyond: A thematic evaluation
-
Deery, S. and Kinnie, N. (2002) ‘Call centres and beyond: a thematic evaluation’, Human Resource Management Journal, vol 12, no 4, pp 3-14.
-
(2002)
Human Resource Management Journal
, vol.12
, Issue.4
, pp. 3-14
-
-
Deery, S.1
Kinnie, N.2
-
140
-
-
0036623999
-
Work relationships in telephone call centres: Understanding emotional exhaustion and employee withdrawal
-
Deery, S., Iverson, R. and Walsh, J. (2002) ‘Work relationships in telephone call centres: understanding emotional exhaustion and employee withdrawal’, Journal of Management Studies, vol 39, no 4, pp 471-96.
-
(2002)
Journal of Management Studies
, vol.39-4
, pp. 471-496
-
-
Deery, S.1
Iverson, R.2
Walsh, J.3
-
141
-
-
0842317651
-
-
Cm 5860, London: Department for Education and Skills
-
Department for Education and Skills (2003) Every Child Matters (Cm 5860), London: Department for Education and Skills.
-
(2003)
Every Child Matters
-
-
-
143
-
-
0003684973
-
-
London: Department of the Environment, Transport and the Regions
-
Department of the Environment, Transport and the Regions (1998) Modern Local Government: In Touch with the People, London: Department of the Environment, Transport and the Regions.
-
(1998)
Modern Local Government: In Touch with the People
-
-
-
145
-
-
0003665913
-
-
London: Department of Health
-
Department of Health (1997) The New NHS Modern, Dependable, London: Department of Health.
-
(1997)
The New NHS Modern, Dependable
-
-
-
146
-
-
0003429435
-
-
Cm 4169, London: Department of Health
-
Department of Health (1998) Modernising Social Services (Cm 4169), London: Department of Health.
-
(1998)
Modernising Social Services
-
-
-
147
-
-
0003441168
-
-
updated edn 2000, London: Department of Health
-
Department of Health (1999) Working Together to Safeguard Children (updated edn 2000), London: Department of Health.
-
(1999)
Working Together to Safeguard Children
-
-
-
148
-
-
0003649103
-
-
London: Department of Health
-
Department of Health (2000a) A Quality Strategy for Social Care, London: Department of Health.
-
(2000)
A Quality Strategy for Social Care
-
-
-
149
-
-
0003616768
-
-
London: Department of Health
-
Department of Health (2000b) The NHS Improvement Plan, London: Department of Health.
-
(2000)
The NHS Improvement Plan
-
-
-
152
-
-
24644517685
-
-
London: Department of Health
-
Department of Health (2001b) The Children Act Report 2000, London: Department of Health.
-
(2001)
The Children Act Report 2000
-
-
-
155
-
-
0344166267
-
-
London: Department of Health
-
Department of Health (2002c) The Single Assessment Process, London: Department of Health.
-
(2002)
The Single Assessment Process
-
-
-
156
-
-
0842317651
-
-
London: Department of Health
-
Department of Health (2003a) Every Child Matters, London: Department of Health.
-
(2003)
Every Child Matters
-
-
-
158
-
-
20744438411
-
-
London: Department of Health
-
Department of Health (2003c) The Children Act Report 2002, London: Department of Health.
-
(2003)
The Children Act Report 2002
-
-
-
159
-
-
4444264553
-
-
London: Department of Health
-
Department of Health (2003d) Fair Access to Care Services, London: Department of Health.
-
(2003)
Fair Access to Care Services
-
-
-
167
-
-
0010087760
-
Managing professionals: Ideological proletarianization and mental labor
-
C. Derber, Boston: G.K. Hall
-
Derber, C. (1982) ‘Managing professionals: ideological proletarianization and mental labor’, in C. Derber (ed) Professionals as Workers. Mental Labor in Advanced Capitalism, Boston: G.K. Hall.
-
(1982)
Professionals as Workers. Mental Labor in Advanced Capitalism
-
-
Derber, C.1
-
168
-
-
0000217991
-
Managing professionals: Ideological proletarianization and post-industrial labor
-
Derber, C. (1983) ‘Managing professionals: ideological proletarianization and post-industrial labor’, Theory and Society, vol 12, no 3, pp 309-41.
-
(1983)
Theory and Society
, vol.12
, Issue.3
, pp. 309-341
-
-
Derber, C.1
-
171
-
-
34247687594
-
Globalization and technocratization of social work
-
Dominelli, L. and Hoogvelt, A. (1996) ‘Globalization and technocratization of social work’, Critical Social Policy, vol 16, no 2, pp 45-62.
-
(1996)
Critical Social Policy
, vol.16
, Issue.2
, pp. 45-62
-
-
Dominelli, L.1
Hoogvelt, A.2
-
173
-
-
33749317244
-
Ownership, regulation and the public interest: The case of residential care for older people
-
Drakeford, M. (2006) ‘Ownership, regulation and the public interest: the case of residential care for older people’, Critical Social Policy, vol 26, no 4, pp 932-4.
-
(2006)
Critical Social Policy
, vol.26
, Issue.4
, pp. 932-934
-
-
Drakeford, M.1
-
176
-
-
33745607600
-
New public management is dead: Long live digital-era governance
-
Dunleavy, P., Margetts, H., Bastow, S. and Tinkler, J. (2006) ‘New public management is dead: long live digital-era governance’ Journal of Public Administration Research and Theory, vol 16, no 3, pp 467-94.
-
(2006)
Journal of Public Administration Research and Theory
, vol.16
, Issue.3
, pp. 467-494
-
-
Dunleavy, P.1
Margetts, H.2
Bastow, S.3
Tinkler, J.4
-
181
-
-
42649138130
-
Direct payments and social work practice: The significance of “street-level bureaucracy in determining eligibility’
-
Ellis, K. (2007) ‘Direct payments and social work practice: the significance of “street-level bureaucracy” in determining eligibility’, British Journal of Social Work, vol 37, no 3, pp 405-22.
-
(2007)
British Journal of Social Work
, vol.37
, Issue.3
, pp. 405-422
-
-
Ellis, K.1
-
182
-
-
0032864776
-
Needs assessment, street-level bureaucracy and the new community care
-
Ellis, K., Davis, A. and Rummery, K. (1999) ‘Needs assessment, street-level bureaucracy and the new community care’, Social Policy and Administration, vol 33, no 3, pp 262-80.
-
(1999)
Social Policy and Administration
, vol.33
, Issue.3
, pp. 262-280
-
-
Ellis, K.1
Davis, A.2
Rummery, K.3
-
186
-
-
7444268477
-
Street-level bureaucracy, social work and the (Exaggerated) death of discretion
-
Evans, T. and Harris, J. (2004) ‘Street-level bureaucracy, social work and the (exaggerated) death of discretion’, British Journal of Social Work, vol 34, no 6, pp 871-95.
-
(2004)
British Journal of Social Work
, vol.34
, Issue.6
, pp. 871-895
-
-
Evans, T.1
Harris, J.2
-
187
-
-
85044814577
-
A case of mistaken identity? Debating the dilemmas of street-level bureaucracy with Musil et al
-
Evans, T. and Harris, J. (2006) ‘A case of mistaken identity? Debating the dilemmas of street-level bureaucracy with Musil et al’, European Journal of Social Work, vol 9, no 6, pp 445-59.
-
(2006)
European Journal of Social Work
, vol.9
, Issue.6
, pp. 445-459
-
-
Evans, T.1
Harris, J.2
-
188
-
-
0001211640
-
Professionals and managers in a changing public sector: Conflict, compromise and collaboration?
-
M. Exworthy and S. Halford, Buckingham: Open University Press
-
Exworthy, M. and Halford, S. (1999) ‘Professionals and managers in a changing public sector: conflict, compromise and collaboration?’, in M. Exworthy and S. Halford (eds) Professionals and the New Managerialism in the Public Sector, Buckingham: Open University Press.
-
(1999)
Professionals and the New Managerialism in the Public Sector
-
-
Exworthy, M.1
Halford, S.2
-
189
-
-
0011140796
-
Public service managerialism: A review and evaluation
-
D. Farnham and S. Horton, (2nd edn), Basingstoke: Macmillan
-
Farnham, D. and Horton, S. (1993) ‘Public service managerialism: a review and evaluation’, in D. Farnham and S. Horton (eds) Managing the New Public Services (2nd edn), Basingstoke: Macmillan.
-
(1993)
Managing the New Public Services
-
-
Farnham, D.1
Horton, S.2
-
190
-
-
33745661692
-
Capital to the rescue? New Labours business solutions to old welfare problems’
-
Farnsworth, K. (2006) ‘Capital to the rescue? New Labour’s business solutions to old welfare problems’, Critical Social Policy, vol 26, no 4, pp. 817-42.
-
(2006)
Critical Social Policy
, vol.26
, Issue.4
, pp. 817-842
-
-
Farnsworth, K.1
-
193
-
-
51249158567
-
Increasing user choice or privatising risk? The antinomies of personalization
-
Ferguson, I. (2007) ‘Increasing user choice or privatising risk? The antinomies of personalization’, British Journal of Social Work, vol 37, no 3, pp 387-403.
-
(2007)
British Journal of Social Work
, vol.37
, Issue.3
, pp. 387-403
-
-
Ferguson, I.1
-
195
-
-
57049088627
-
Another world is possible: Social work and the struggle for social justice’
-
I. Ferguson, M. Lavalette and E. Whitmore, London: Routledge
-
Ferguson, I. and Lavalette, M. (2005) ‘“Another world is possible”: social work and the struggle for social justice’, in I. Ferguson, M. Lavalette and E. Whitmore (eds) Globalisation, Global Justice and Social Work, London: Routledge.
-
(2005)
Globalisation, Global Justice and Social Work
-
-
Ferguson, I.1
Lavalette, M.2
-
198
-
-
30344478484
-
Seeing anew: Understanding professional practice as artistry
-
C. Davies, C. Finlay and A. Bullman, London: Sage
-
Fish, D. and Coles, C. (2000) ‘Seeing anew: understanding professional practice as artistry’, in C. Davies, C. Finlay and A. Bullman (eds) Changing Practice in Health and Social Care, London: Sage.
-
(2000)
Changing Practice in Health and Social Care
-
-
Fish, D.1
Coles, C.2
-
199
-
-
1942538291
-
The crisis of civil service trade unionism: A case study of call centre development in a civil service agency
-
Fisher, M. (2004) ‘The crisis of civil service trade unionism: a case study of call centre development in a civil service agency’, Work, Employment and Society, vol 18, no 1, pp 157-77.
-
(2004)
Work, Employment and Society
, vol.18
, Issue.1
, pp. 157-177
-
-
Fisher, M.1
-
200
-
-
33845776646
-
Battle on the home care front: Perceptions of home care workers of factors influencing staff retention in Northern Ireland
-
Fleming, G. and Taylor, B. (2007) ‘Battle on the home care front: perceptions of home care workers of factors influencing staff retention in Northern Ireland’, Health and Social Care in the Community, vol 15, no 1, 67-76.
-
(2007)
Health and Social Care in the Community
, vol.15
, Issue.1
, pp. 67-76
-
-
Fleming, G.1
Taylor, B.2
-
201
-
-
0038808746
-
Working at a cynical distance: Implications for power, subjectivity and resistance
-
Fleming, P. and Spicer, A. (2003) ‘Working at a cynical distance: implications for power, subjectivity and resistance’, Organization, vol 10, no 1, pp 157-79.
-
(2003)
Organization
, vol.10
, Issue.1
, pp. 157-179
-
-
Fleming, P.1
Spicer, A.2
-
203
-
-
0031206617
-
User involvement in services: Incorporation or challenge
-
Forbes, J. and Sashidharan, S.P (1997) ‘User involvement in services: incorporation or challenge’, British Journal of Social Work, vol 27, no 4, pp 481-98.
-
(1997)
British Journal of Social Work
, vol.27
, Issue.4
, pp. 481-498
-
-
Forbes, J.1
Sashidharan, S.P.2
-
204
-
-
0035438062
-
Temporary arrangements, the activities of employment agencies in the UK
-
Forde, C. (2001) ‘Temporary arrangements, the activities of employment agencies in the UK’, Work, Employment and Society, vol 15, no 4, pp 631-44.
-
(2001)
Work, Employment and Society
, vol.15
, Issue.4
, pp. 631-644
-
-
Forde, C.1
-
205
-
-
20744436110
-
Agency working in Britain: Character, consequences and regulation
-
Forde, C. and Slater, G. (2005) ‘Agency working in Britain: character, consequences and regulation’, British Journal of Industrial Relations, vol 43, no 2, pp 249-71.
-
(2005)
British Journal of Industrial Relations
, vol.43
, Issue.2
, pp. 249-271
-
-
Forde, C.1
Slater, G.2
-
207
-
-
33645128008
-
Personalised social care for adults with disabilities: A problematic concept for frontline practice
-
Foster, M., Harris, J., Jackson, K., Morgan, H. and Glendinning, C. (2006) ‘Personalised social care for adults with disabilities: a problematic concept for frontline practice’, Health and Social Care in the Community, vol 14, no 2, pp 125-35.
-
(2006)
Health and Social Care in the Community
, vol.14
, Issue.2
, pp. 125-135
-
-
Foster, M.1
Harris, J.2
Jackson, K.3
Morgan, H.4
Glendinning, C.5
-
208
-
-
0033909780
-
Whither welfare professionalism?
-
Foster, P. and Wilding, P. (2000) ‘Whither welfare professionalism?’, Social Policy and Administration, vol 34, no 2, pp 143-59.
-
(2000)
Social Policy and Administration
, vol.34
, Issue.2
, pp. 143-159
-
-
Foster, P.1
Wilding, P.2
-
209
-
-
0035650204
-
Portfolio workers autonomy and control among freelance translators’
-
Fraser, J. and Gold, M. (2001) ‘Portfolio workers’ autonomy and control among freelance translators’, Work, Employment and Society, vol 15, no 4, pp 679-97.
-
(2001)
Work, Employment and Society
, vol.15
, Issue.4
, pp. 679-697
-
-
Fraser, J.1
Gold, M.2
-
210
-
-
0000502272
-
Beyond bureaucracy? Work organization in call centres
-
Frenkel, S.J., Tam, M., Korczynski, M. and Shire, K. (1998) ‘Beyond bureaucracy? Work organization in call centres’, International Journal of Human Resource Management, vol 9, no 6, pp 957-79.
-
(1998)
International Journal of Human Resource Management
, vol.9
, Issue.6
, pp. 957-979
-
-
Frenkel, S.J.1
Tam, M.2
Korczynski, M.3
Shire, K.4
-
211
-
-
85033334498
-
Care and commodity aesthetics: Fetishism and transformation in social welfare
-
I. Paylor, L. Froggett and J. Harris, Birmingham: Venture Press
-
Froggett, L. (2000) ‘Care and commodity aesthetics: fetishism and transformation in social welfare’, in I. Paylor, L. Froggett and J. Harris (eds) Reclaiming Social Work: The Southport Papers Volume Two, Birmingham: Venture Press.
-
(2000)
Reclaiming Social Work: The Southport Papers Volume Two
-
-
Froggett, L.1
-
213
-
-
27644455664
-
Social works “electronic turn”: Notes on the deployment of information and communication technologies in social work with children and families’
-
Garrett, P.M. (2005) ‘Social work’s “electronic turn”: notes on the deployment of information and communication technologies in social work with children and families’, Critical Social Policy, vol 25, no 4, pp 529-53.
-
(2005)
Critical Social Policy
, vol.25
, Issue.4
, pp. 529-553
-
-
Garrett, P.M.1
-
214
-
-
41949107043
-
How to be modern: New Labours neoliberal modernity and the “Change for Children” programme’
-
Garrett, P.M. (2008) ‘How to be modern: New Labour’s neoliberal modernity and the “Change for Children” programme’, British Journal of Social Work, vol 38, no 2, pp 270-89.
-
(2008)
British Journal of Social Work
, vol.38
, Issue.2
, pp. 270-289
-
-
Garrett, P.M.1
-
216
-
-
0031746393
-
Political ideology, globalisation and welfare futures in Europe
-
George, V (1998) ‘Political ideology, globalisation and welfare futures in Europe’, Journal of Social Policy, vol 27, no 1, pp 17-36.
-
(1998)
Journal of Social Policy
, vol.27
, Issue.1
, pp. 17-36
-
-
George, V.1
-
218
-
-
21344491984
-
Performance measurement in local government? Concept and practice
-
Ghobadian, A. and Ashworth, J. (1994) ‘Performance measurement in local government? Concept and practice’, International Journal of Operations & Production Management, vol 14, no 5, pp 35-51.
-
(1994)
International Journal of Operations & Production Management
, vol.14
, Issue.5
, pp. 35-51
-
-
Ghobadian, A.1
Ashworth, J.2
-
220
-
-
24144436433
-
Introduction - neoprogressivism: A new agenda for social democracy
-
A. Giddens, Cambridge: Polity Press
-
Giddens, A. (2003) ‘Introduction - neoprogressivism: a new agenda for social democracy’, in A. Giddens (ed) The Progressive Manifesto, Cambridge: Polity Press.
-
(2003)
The Progressive Manifesto
-
-
Giddens, A.1
-
221
-
-
0033834031
-
Public services and the consumer: Empowerment or control?
-
Gilliatt, S., Fenwick, J. and Alford, D. (2000) ‘Public services and the consumer: empowerment or control?’, Social Policy &Administration, vol 34, no 3, pp 333-49.
-
(2000)
Social Policy &Administration
, vol.34
, Issue.3
, pp. 333-349
-
-
Gilliatt, S.1
Fenwick, J.2
Alford, D.3
-
222
-
-
33947189145
-
Part of the problem or part of the solution? The role of care homes in tackling delayed hospital discharges
-
Glasby, J. and Henwood, M. (2007) ‘Part of the problem or part of the solution? The role of care homes in tackling delayed hospital discharges’, British Journal of Social Work, vol 37, pp 299-312.
-
(2007)
British Journal of Social Work
, vol.37
, pp. 299-312
-
-
Glasby, J.1
Henwood, M.2
-
223
-
-
37549064543
-
-
University of York: Social Care Institute for Excellence
-
Glendinning, C., Clarke, S., Hare, P., Kotchetkova, I., Maddison, J. and Newbronner, L. (2006) Outcomes-focused Services for Older People, University of York: Social Care Institute for Excellence.
-
(2006)
Outcomes-Focused Services for Older People
-
-
Glendinning, C.1
Clarke, S.2
Hare, P.3
Kotchetkova, I.4
Maddison, J.5
Newbronner, L.6
-
224
-
-
11144264063
-
Call configurations: Varieties of call centre and divisions of labour
-
Glucksmann, M.A. (2004) ‘Call configurations: varieties of call centre and divisions of labour’, Work Employment and Society, vol 18, no 4, pp 795-811.
-
(2004)
Work Employment and Society
, vol.18
, Issue.4
, pp. 795-811
-
-
Glucksmann, M.A.1
-
225
-
-
0035289174
-
Prevention: Developing a framework for conceptualizing and evaluating outcomes of preventive services for older people
-
Godfrey, M. (2001) ‘Prevention: developing a framework for conceptualizing and evaluating outcomes of preventive services for older people’, Health and Social Care in the Community, vol 9, no 2, pp 89-99.
-
(2001)
Health and Social Care in the Community
, vol.9
, Issue.2
, pp. 89-99
-
-
Godfrey, M.1
-
227
-
-
34250344608
-
Patient views of social service provision for older people with advanced heart failure
-
Gott, M., Barnes, S., Payne, S., Parker, C., Seamark, D., Gariballa, S. and Small, N. (2007) ‘Patient views of social service provision for older people with advanced heart failure’, Health and Social Care in the Community, vol 15, no 4, pp 333-42.
-
(2007)
Health and Social Care in the Community
, vol.15
, Issue.4
, pp. 333-342
-
-
Gott, M.1
Barnes, S.2
Payne, S.3
Parker, C.4
Seamark, D.5
Gariballa, S.6
Small, N.7
-
228
-
-
0002729182
-
Learning the score: The duality of control and everyday resistance in the temporary-help service industry
-
J. Jermier, D. Knights and W Nord (eds) (1994), London: Routledge
-
Gottfried, H. (1994) ‘Learning the score: the duality of control and everyday resistance in the temporary-help service industry’, in J. Jermier, D. Knights and W Nord (eds) (1994) Resistance and Power in Organisations, London: Routledge.
-
(1994)
Resistance and Power in Organisations
-
-
Gottfried, H.1
-
229
-
-
28444444153
-
Telephone triage, expert systems and clinical expertise
-
Greatbatch, D., Hanlon, G., Goode, J., O’Caithain, A., Strangleman, T. and Luff, D. (2005) ‘Telephone triage, expert systems and clinical expertise’, Sociology of Health and Illness, vol 27, no 6, pp 802-30.
-
(2005)
Sociology of Health and Illness
, vol.27
, Issue.6
, pp. 802-830
-
-
Greatbatch, D.1
Hanlon, G.2
Goode, J.3
O’Caithain, A.4
Strangleman, T.5
Luff, D.6
-
230
-
-
33947718762
-
Constructions of frailty in the English language, care practice and the lived experience
-
Grenier, A. (2007) ‘Constructions of frailty in the English language, care practice and the lived experience’, Ageing and Society, vol 27, no 3, pp 425-45.
-
(2007)
Ageing and Society
, vol.27
, Issue.3
, pp. 425-445
-
-
Grenier, A.1
-
231
-
-
3242668237
-
Influences on quality of life: A qualitative investigation of ethnic differences among older people in England
-
Grewal, I., Nazroo, J., Bajekal, M., Blane, D. and Lewis, J. (2004) ‘Influences on quality of life: a qualitative investigation of ethnic differences among older people in England’, Journal of Ethnic and Migration Studies, vol 30, no 4, pp 737-61.
-
(2004)
Journal of Ethnic and Migration Studies
, vol.30
, Issue.4
, pp. 737-761
-
-
Grewal, I.1
Nazroo, J.2
Bajekal, M.3
Blane, D.4
Lewis, J.5
-
234
-
-
0344197714
-
Private sector provision of supply teachers; a case of legal swings and roundabouts
-
Grimshaw, D., Earnshaw, J. and Hebson, G. (2003) ‘Private sector provision of supply teachers; a case of legal swings and roundabouts’, Journal of Education Policy, vol 18, no 3, pp 267-88.
-
(2003)
Journal of Education Policy
, vol.18
, Issue.3
, pp. 267-288
-
-
Grimshaw, D.1
Earnshaw, J.2
Hebson, G.3
-
235
-
-
30844433541
-
Ageing and vulnerable elderly people: European perspectives
-
Grundy, E. (2006) ‘Ageing and vulnerable elderly people: European perspectives’, Ageing and Society, vol 26, no 1, pp 105-34.
-
(2006)
Ageing and Society
, vol.26
, Issue.1
, pp. 105-134
-
-
Grundy, E.1
-
236
-
-
34047094279
-
Change for children? The challenges and opportunities for childrens social work workforce’
-
Gupta, A. and Blewett, J. (2007) ‘Change for children? The challenges and opportunities for children’s social work workforce’, Child and Family Social Work, vol 12, no 2, pp 172-81.
-
(2007)
Child and Family Social Work
, vol.12
, Issue.2
, pp. 172-181
-
-
Gupta, A.1
Blewett, J.2
-
238
-
-
84937340219
-
Parent participation in social work meetings: The case of child protection conferences
-
Hall, C. and Slembrouck, S. (2001) ‘Parent participation in social work meetings: the case of child protection conferences’, European Journal of Social Work, vol 4, no 2, pp 143-60.
-
(2001)
European Journal of Social Work
, vol.4
, Issue.2
, pp. 143-160
-
-
Hall, C.1
Slembrouck, S.2
-
239
-
-
0002530317
-
The great moving nowhere show
-
November/December
-
Hall, S. (1998) ‘The great moving nowhere show’, Marxism Today, November/December, pp 9-14.
-
(1998)
Marxism Today
, pp. 9-14
-
-
Hall, S.1
-
240
-
-
3342970741
-
New Labours double shuffle’
-
Hall, S. (2003) ‘New Labour’s double shuffle’, Soundings, issue 24, pp 10-24.
-
(2003)
Soundings
, Issue.24
, pp. 10-24
-
-
Hall, S.1
-
241
-
-
40549137818
-
Beyond the confines: Management, colonization and the everyday
-
Hancock, P. and Tyler, M. (2008) ‘Beyond the confines: management, colonization and the everyday’, Critical Sociology, vol 34, no 1, pp 29-49.
-
(2008)
Critical Sociology
, vol.34
, Issue.1
, pp. 29-49
-
-
Hancock, P.1
Tyler, M.2
-
244
-
-
0033267646
-
Dimensions of choice in the assessment and care management process: The views of older people, carers and care managers
-
Hardy, B., Young, R. and Wistow, G. (1999) ‘Dimensions of choice in the assessment and care management process: the views of older people, carers and care managers’, Health and Social Care in the Community, vol 7, no 6, pp 483-91.
-
(1999)
Health and Social Care in the Community
, vol.7
, Issue.6
, pp. 483-491
-
-
Hardy, B.1
Young, R.2
Wistow, G.3
-
245
-
-
5444249731
-
Information and communication technologies in the welfare services: Wired wonderland or hypertext hell?
-
E. Harlow and S. Webb, London: Jessica Kingsley
-
Harlow, E. (2003) ‘Information and communication technologies in the welfare services: wired wonderland or hypertext hell?’, in E. Harlow and S. Webb (eds) Information and Communication Technologies in the Welfare Services, London: Jessica Kingsley
-
(2003)
Information and Communication Technologies in the Welfare Services
-
-
Harlow, E.1
-
248
-
-
0032218142
-
Scientific management, bureau-professionalism, new managerialism: The labour process of state social work
-
Harris, J. (1998b) ‘Scientific management, bureau-professionalism, new managerialism: the labour process of state social work’, British Journal of Social Work, vol 28, no 6, pp 839-62.
-
(1998)
British Journal of Social Work
, vol.28
, Issue.6
, pp. 839-862
-
-
Harris, J.1
-
251
-
-
84909626092
-
Looking backward, looking forward: Current trends in human services management
-
J. Aldgate, L. Healy, B. Malcolm, B. Pine, W Rose and J. Seden, London: Jessica Kingsley
-
Harris, J. (2007) ‘Looking backward, looking forward: current trends in human services management’, in J. Aldgate, L. Healy, B. Malcolm, B. Pine, W Rose and J. Seden (eds) Enhancing Social Work Management:Theory and Best Practice from the UK and USA, London: Jessica Kingsley
-
(2007)
Enhancing Social Work Management:Theory and Best Practice from the UK and USA
-
-
Harris, J.1
-
252
-
-
49749123501
-
State social work: Constructing the present from moments in the past
-
Harris, J. (2008) ‘State social work: constructing the present from moments in the past’, British Journal of Social Work, vol 38, no 4, pp 662-79.
-
(2008)
British Journal of Social Work
, vol.38
, Issue.4
, pp. 662-679
-
-
Harris, J.1
-
253
-
-
0010128528
-
Defensive social work
-
Harris, N. (1987) ‘Defensive social work’, British Journal of Social Work, vol 17, no 1, pp 61-71.
-
(1987)
British Journal of Social Work
, vol.17
, Issue.1
, pp. 61-71
-
-
Harris, N.1
-
254
-
-
33751077057
-
Evaluating the performance of local government: A comparison of the assessment regimes in England, Scotland and Wales
-
Haubrich, D. and McLean, I. (2006) ‘Evaluating the performance of local government: a comparison of the assessment regimes in England, Scotland and Wales’, Policy Studies, vol 27, no 4, pp 271-93.
-
(2006)
Policy Studies
, vol.27
, Issue.4
, pp. 271-293
-
-
Haubrich, D.1
McLean, I.2
-
255
-
-
33645580163
-
-
Healthcare Commission (2005) Ward Staffing, www.healthcarecommission.org.uk/_db/_documents/04018124.pdf
-
(2005)
Ward Staffing
-
-
-
259
-
-
4043123395
-
The reprofessionalisation of social work; collaborative approaches for achieving professional recognition
-
Healy, K. and Meagher, G. (2004) ‘The reprofessionalisation of social work; collaborative approaches for achieving professional recognition’, British Journal of Social Work, vol 34, no 2, pp 243-60.
-
(2004)
British Journal of Social Work
, vol.34
, Issue.2
, pp. 243-260
-
-
Healy, K.1
Meagher, G.2
-
260
-
-
31644442127
-
Social work, new public management and the language of “service user
-
Heffernan, K. (2006) ‘Social work, new public management and the language of “service user”’, British Journal of Social Work, vol 36, no 1, pp 139-47.
-
(2006)
British Journal of Social Work
, vol.36
, Issue.1
, pp. 139-147
-
-
Heffernan, K.1
-
261
-
-
0036856607
-
Relationship-based social policy: Personal and policy constructions of “care
-
Henderson, J. and Forbat, L. (2002) ‘Relationship-based social policy: personal and policy constructions of “care”’, Critical Social Policy, vol 22, no 4, pp 669-87.
-
(2002)
Critical Social Policy
, vol.22
, Issue.4
, pp. 669-687
-
-
Henderson, J.1
Forbat, L.2
-
262
-
-
79952915953
-
What do we want from social care managers? Aspirations and realities
-
J. Reynolds, J. Henderson, J. Seden, J. Charlesworth and A. Bullman, London: Routledge
-
Henderson, J. and Seden, J. (2003) ‘What do we want from social care managers? Aspirations and realities’, in J. Reynolds, J. Henderson, J. Seden, J. Charlesworth and A. Bullman (eds) The Managing Care Reader, London: Routledge.
-
(2003)
The Managing Care Reader
-
-
Henderson, J.1
Seden, J.2
-
263
-
-
33747453132
-
Effective partnership working: A case study of hospital discharge
-
Henwood, M. (2006) ‘Effective partnership working: a case study of hospital discharge’, Health and Social Care in the Community, vol 14, no 5, pp 400-7.
-
(2006)
Health and Social Care in the Community
, vol.14
, Issue.5
, pp. 400-407
-
-
Henwood, M.1
-
264
-
-
84906158214
-
Frail elderly people: Difficult questions and awkward answers
-
S. Hood, B. Mayall and S. Oliver, Buckingham: Open University Press
-
Hey, V (1999) ‘Frail elderly people: difficult questions and awkward answers’, in S. Hood, B. Mayall and S. Oliver (eds) Critical Issues in Social Research: Power and Prejudice, Buckingham: Open University Press.
-
(1999)
Critical Issues in Social Research: Power and Prejudice
-
-
Hey, V.1
-
265
-
-
0039774707
-
Citizenship theory and old age: From social rights to surveillance
-
A. Jamieson, S. Harper and C. Victor, Buckingham: Open University Press
-
Higgs, P. (1997) ‘Citizenship theory and old age: from social rights to surveillance’, in A. Jamieson, S. Harper and C. Victor (eds) Critical Approaches to Ageing and Later Life, Buckingham: Open University Press.
-
(1997)
Critical Approaches to Ageing and Later Life
-
-
Higgs, P.1
-
267
-
-
85033339521
-
The personal social services
-
M. Hill (ed), Oxford: Blackwell
-
Hill, M. (2000) ‘The personal social services’, in M. Hill (ed) Understanding Social Policy, Oxford: Blackwell, pp. 160-85.
-
(2000)
Understanding Social Policy
, pp. 160-185
-
-
Hill, M.1
-
268
-
-
84933485127
-
A new management in the public sector?
-
Hoggett, P. (1991) ‘A new management in the public sector?’ Policy & Politics, vol 19, no 4, pp 243-56.
-
(1991)
Policy & Politics
, vol.19
, Issue.4
, pp. 243-256
-
-
Hoggett, P.1
-
269
-
-
0042640098
-
Social policy and the emotions
-
G. Lewis, S. Gewirtz and J. Clarke, London: Sage
-
Hoggett, P. (2000) ‘Social policy and the emotions’, in G. Lewis, S. Gewirtz and J. Clarke (eds) Rethinking Social Policy, London: Sage.
-
(2000)
Rethinking Social Policy
-
-
Hoggett, P.1
-
270
-
-
79958843633
-
Getting out and about
-
A. Walker, Age, Maidenhead: Open University Press
-
Holland, C., Kellaher, L., Peace, S., Scharf, T., Breeze, E., Gow, J. and Gilhooly, M. (2005) ‘Getting out and about’, in A. Walker (ed) Understanding Quality of Life in Old Age, Maidenhead: Open University Press, pp 49-63.
-
(2005)
Understanding Quality of Life in Old
, pp. 49-63
-
-
Holland, C.1
Kellaher, L.2
Peace, S.3
Scharf, T.4
Breeze, E.5
Gow, J.6
Gilhooly, M.7
-
272
-
-
33144458878
-
Employee well-being in call centres
-
S. Deery and N. Kinnie, Basingstoke: Palgrave Macmillan
-
Holman, D. (2004) ‘Employee well-being in call centres’, in S. Deery and N. Kinnie (eds) Call Centres and Human Resource Management, Basingstoke: Palgrave Macmillan.
-
(2004)
Call Centres and Human Resource Management
-
-
Holman, D.1
-
273
-
-
0003652897
-
-
Oxford: Oxford University Press
-
Hood, C. (1998) The Art of the State, Oxford: Oxford University Press.
-
(1998)
The Art of the State
-
-
Hood, C.1
-
274
-
-
12944302610
-
Tensions and variations in call centre management strategies
-
Houlihan, M. (2002) ‘Tensions and variations in call centre management strategies’, Human Resource Management Journal, vol 12, no 4, pp 67-85.
-
(2002)
Human Resource Management Journal
, vol.12
, Issue.4
, pp. 67-85
-
-
Houlihan, M.1
-
276
-
-
84880371833
-
-
House of Commons Health Committee (1999) Future NHS Staffing Requirements, www.publications.parliament.uk/pa/cm199899/cmselect/38/3807/htm
-
(1999)
Future NHS Staffing Requirements
-
-
-
278
-
-
0003340899
-
Knowledge, power and the shape of social work practice
-
M. Davies, London: Routledge
-
Howe, D. (1991a) ‘Knowledge, power and the shape of social work practice’, in M. Davies (ed) The Sociology of Social Work, London: Routledge.
-
(1991)
The Sociology of Social Work
-
-
Howe, D.1
-
279
-
-
33749820454
-
The family and the therapist
-
M. Davies, London: Routledge
-
Howe, D. (1991b) ‘The family and the therapist’, in M. Davies (ed) The Sociology of Social Work, London: Routledge.
-
(1991)
The Sociology of Social Work
-
-
Howe, D.1
-
280
-
-
0003347805
-
Surface and depth in social work practice
-
N. Parton, London: Routledge
-
Howe, D. (1996) ‘Surface and depth in social work practice’, in N. Parton (ed) Social Theory, Social Change and Social Work, London: Routledge.
-
(1996)
Social Theory, Social Change and Social Work
-
-
Howe, D.1
-
281
-
-
0039766541
-
Michael Lipsky and street-level bureaucracy: A neglected perspective
-
L. Barton, Brighton: Falmer Press
-
Hudson, B. (1989) ‘Michael Lipsky and street-level bureaucracy: a neglected perspective’, in L. Barton (ed) Disability and Dependency, Brighton: Falmer Press.
-
(1989)
Disability and Dependency
-
-
Hudson, B.1
-
283
-
-
33645532833
-
Bringing emotion to work: Emotional intelligence, employee resistance and the reinvention of character
-
Hughes, J. (2005) ‘Bringing emotion to work: emotional intelligence, employee resistance and the reinvention of character’, Work, Employment and Society, vol 19, no 3, pp 603-25.
-
(2005)
Work, Employment and Society
, vol.19
, Issue.3
, pp. 603-625
-
-
Hughes, J.1
-
285
-
-
0001282543
-
Organization and professionalism: The social work agenda in the 1990s
-
Hugman, R. (1991) ‘Organization and professionalism: the social work agenda in the 1990s’, British Journal of Social Work, vol 21, no 3, pp 199-216.
-
(1991)
British Journal of Social Work
, vol.21
, Issue.3
, pp. 199-216
-
-
Hugman, R.1
-
286
-
-
84937339502
-
Post welfare social work? Reconsidering post-modernism, post-Fordism and social work education
-
Hugman, R. (2001) ‘Post welfare social work? Reconsidering post-modernism, post-Fordism and social work education’, Social Work Education, vol 20, no 3, pp 321-33.
-
(2001)
Social Work Education
, vol.20
, Issue.3
, pp. 321-333
-
-
Hugman, R.1
-
287
-
-
0036095384
-
Joint reviews; retracing the trajectory, decoding the terms
-
Humphrey, J. (2002) ‘Joint reviews; retracing the trajectory, decoding the terms’, British Journal of Social Work, vol 32, no 4, pp 463-76.
-
(2002)
British Journal of Social Work
, vol.32
, Issue.4
, pp. 463-476
-
-
Humphrey, J.1
-
288
-
-
0037230064
-
Joint reviews: The methodology in action
-
Humphrey, J. (2003a) ‘Joint reviews: the methodology in action’, British Journal of Social Work, vol 33, no 2, pp 177-90.
-
(2003)
British Journal of Social Work
, vol.33
, Issue.2
, pp. 177-190
-
-
Humphrey, J.1
-
289
-
-
0344153378
-
Joint reviews: Judgement day and beyond
-
Humphrey, J. (2003b) ‘Joint reviews: judgement day and beyond’, British Journal of Social Work, vol 33, no 6, pp 727-38.
-
(2003)
British Journal of Social Work
, vol.33
, Issue.6
, pp. 727-738
-
-
Humphrey, J.1
-
292
-
-
21144472696
-
Case management, care management and community care
-
Huxley, P. (1993) ‘Case management, care management and community care’, British Journal of Social Work, vol 23, no 4, pp 366-81.
-
(1993)
British Journal of Social Work
, vol.23
, Issue.4
, pp. 366-381
-
-
Huxley, P.1
-
293
-
-
85033347148
-
-
London: Improvement Development Agency and Employers’ Association
-
IDeA (Improvement Development Agency) and the Employers’ Association (2004) Draft Final Report - Evaluation of [Northshire County Contact Centre], London: Improvement Development Agency and Employers’ Association.
-
(2004)
Draft Final Report - Evaluation of [Northshire County Contact Centre]
-
-
-
295
-
-
84906725934
-
-
International Federation of Social Workers (undated) ‘Definition of Social Work’, www.ifsw.org/en/p38000208.html
-
Definition of Social Work
-
-
-
296
-
-
84865650978
-
-
Bern, Switzerland: International Federation of Social Workers
-
International Federation of Social Workers (2001) Ethics in Social Work, Statement of Principles, Bern, Switzerland: International Federation of Social Workers.
-
(2001)
Ethics in Social Work, Statement of Principles
-
-
-
299
-
-
12944268238
-
What does 25 years of experience tell us about the state of performance measurement in public policy and management?
-
Johnsen, A. (2005) ‘What does 25 years of experience tell us about the state of performance measurement in public policy and management?’ Public Money and Management, vol 25, no 1, pp 9-17.
-
(2005)
Public Money and Management
, vol.25
, Issue.1
, pp. 9-17
-
-
Johnsen, A.1
-
302
-
-
0012382744
-
Social work: Regulation and managerialism
-
M. Exworthy and S. Halford, Buckingham: Open University Press
-
Jones, C. (1999) ‘Social work: regulation and managerialism’, in M. Exworthy and S. Halford (eds) Professionals and the New Managerialism in the Public Sector, Buckingham: Open University Press.
-
(1999)
Professionals and the New Managerialism in the Public Sector
-
-
Jones, C.1
-
303
-
-
0035536054
-
Voices from the front line: State social workers and New Labour
-
Jones, C. (2001) ‘Voices from the front line: state social workers and New Labour’, British Journal of Social Work, vol 31, no 4, pp 547-62.
-
(2001)
British Journal of Social Work
, vol.31
, Issue.4
, pp. 547-562
-
-
Jones, C.1
-
304
-
-
70349358496
-
The neo-liberal assault: Voices from the front line of British state social work
-
I. Ferguson, M. Lavalette and E. Whitmore, London: Routledge
-
Jones, C. (2005) ‘The neo-liberal assault: voices from the front line of British state social work’, in I. Ferguson, M. Lavalette and E. Whitmore (eds) Globalisation, Global Justice and Social Work, London: Routledge.
-
(2005)
Globalisation, Global Justice and Social Work
-
-
Jones, C.1
-
305
-
-
21144476999
-
Social work today
-
Jones, C. and Novak, T. (1993) ‘Social work today’, British Journal of Social Work, vol 23, no 3, pp 195-212.
-
(1993)
British Journal of Social Work
, vol.23
, Issue.3
, pp. 195-212
-
-
Jones, C.1
Novak, T.2
-
306
-
-
33747875494
-
-
Jones, C., Ferguson, M., Lavalette, M. and Penketh, L. (2004) ‘Social work and social justice: a manifesto for a new engaged practice’, www.liv.ac.uk/sspsw/manifesto
-
(2004)
Social Work and Social Justice: A Manifesto for a New Engaged Practice
-
-
Jones, C.1
Ferguson, M.2
Lavalette, M.3
Penketh, L.4
-
307
-
-
1342346131
-
Emancipatory social work? Opportunity or oxymoron
-
Jordan, B. (2004) ‘Emancipatory social work? Opportunity or oxymoron’, British Journal of Social Work, vol 34, no 1, pp 5-19.
-
(2004)
British Journal of Social Work
, vol.34
, Issue.1
, pp. 5-19
-
-
Jordan, B.1
-
313
-
-
84898291323
-
-
Kent County Council on-Line (2008) Self Assessment, www.kent.gov.uk/SocialCare/adults-and-older-people/self-assessment/
-
(2008)
Self Assessment
-
-
-
315
-
-
0009993402
-
Fun and surveillance: The paradox of high commitment management in call centres
-
Kinnie, N., Hutchinson, S. and Purcell, J. (2000) ‘Fun and surveillance: the paradox of high commitment management in call centres’, International Journal of Human Resource Management, vol 11, no 5, pp 967-85.
-
(2000)
International Journal of Human Resource Management
, vol.11
, Issue.5
, pp. 967-985
-
-
Kinnie, N.1
Hutchinson, S.2
Purcell, J.3
-
316
-
-
84937382305
-
A jungle of competing requirements: Management “reform in the organisational field of UK social services’
-
Kirkpatrick, I. (2002) ‘A jungle of competing requirements: management “reform” in the organisational field of UK social services’, Social Work and Social Sciences Review, vol 10, no 3, pp 24-7.
-
(2002)
Social Work and Social Sciences Review
, vol.10
, Issue.3
, pp. 24-27
-
-
Kirkpatrick, I.1
-
317
-
-
58149360555
-
Taking stock of the new managerialism in English social services
-
Kirkpatrick, I. (2007) ‘Taking stock of the new managerialism in English social services’, Social Work and Society, vol 5, no 2, www.socwork.net/2006/1/series/professionalism/kirkpatrick
-
(2007)
Social Work and Society
, vol.5
, Issue.2
-
-
Kirkpatrick, I.1
-
318
-
-
33751424943
-
A retreat from permanent employment? Accounting for the rise in professional agency work in uK public services
-
Kirkpatrick, I. and Hoque, K. (2006) ‘A retreat from permanent employment? Accounting for the rise in professional agency work in uK public services’, Work, Employment and Society, vol 20, no 4, pp 649-66.
-
(2006)
Work, Employment and Society
, vol.20
, Issue.4
, pp. 649-666
-
-
Kirkpatrick, I.1
Hoque, K.2
-
319
-
-
84999399506
-
-
Basingstoke: Palgrave Macmillan
-
Kirkpatrick, I., Ackroyd, S. and Walker, R. (2005) New Managerialism and Public Service Professions: Change in Health, Social Services and Housing, Basingstoke: Palgrave Macmillan.
-
(2005)
New Managerialism and Public Service Professions: Change in Health, Social Services and Housing
-
-
Kirkpatrick, I.1
Ackroyd, S.2
Walker, R.3
-
321
-
-
0007218262
-
Strategic performance management: A balanced approach to performance management issues in local government
-
Kloot, L. and Martin, J. (2000) ‘Strategic performance management: a balanced approach to performance management issues in local government’, Management Accounting Research, vol 11, no 2, pp 231-51.
-
(2000)
Management Accounting Research
, vol.11
, Issue.2
, pp. 231-251
-
-
Kloot, L.1
Martin, J.2
-
326
-
-
0842317000
-
Social services: Managing the Third Way
-
J. Clarke, S. Gewirtz and E. McLaughlin, London: Sage
-
Langan, M. (2000) ‘Social services: managing the Third Way’, in J. Clarke, S. Gewirtz and E. McLaughlin (eds) New Managerialism, New Welfare?, London: Sage.
-
(2000)
New Managerialism, New Welfare?
-
-
Langan, M.1
-
327
-
-
0005027549
-
Sabotage by managers and technocrats: Neglected patterns of resistance at work
-
J. Jermier, J. Knights and W Nord (eds) (1994), London: Routledge
-
LaNuez, D. and Jermier, J. (1994) ‘Sabotage by managers and technocrats: neglected patterns of resistance at work’, in J. Jermier, J. Knights and W Nord (eds) (1994) Resistance and Power in Organisations, London: Routledge.
-
(1994)
Resistance and Power in Organisations
-
-
Lanuez, D.1
Jermier, J.2
-
329
-
-
85033337801
-
Parental responsibility and partnership: Citizenship and gender in British children and families social services
-
E.H. Oleksy, A. Peto and B. Waaldijk, Frankfurt am Main: Peter Lang
-
Lapierre, S. and Bain, K. (2008) ‘Parental responsibility and partnership: citizenship and gender in British children and families social services’, in E.H. Oleksy, A. Peto and B. Waaldijk (eds) Gender and Citizenship in a Multicultural Context, Frankfurt am Main: Peter Lang, pp 77-92.
-
(2008)
Gender and Citizenship in a Multicultural Context
, pp. 77-92
-
-
Lapierre, S.1
Bain, K.2
-
330
-
-
79952922319
-
Markets, hierarchies and choices in social care
-
W Bartlett, J. Roberts, and J. Le Grand, Bristol: The Policy Press
-
Lapsley, I. and Llewellyn, S. (1998) ‘Markets, hierarchies and choices in social care’, in W Bartlett, J. Roberts, and J. Le Grand (eds) A Revolution in Social Policy, Bristol: The Policy Press.
-
(1998)
A Revolution in Social Policy
-
-
Lapsley, I.1
Llewellyn, S.2
-
331
-
-
33745234231
-
Care needs and home-help services for older people in Sweden: Does improved functioning account for the reduction in public care?
-
Larsson, K. (2006) ‘Care needs and home-help services for older people in Sweden: does improved functioning account for the reduction in public care?’, Ageing and Society, vol 26, no 3, pp 413-29.
-
(2006)
Ageing and Society
, vol.26
, Issue.3
, pp. 413-429
-
-
Larsson, K.1
-
333
-
-
33846799242
-
Leadership in social work: A case of caveat emptor?
-
Lawler, J. (2007) ‘Leadership in social work: a case of caveat emptor?’, British Journal of Social Work, vol 37, no 1, pp 123-41.
-
(2007)
British Journal of Social Work
, vol.37
, Issue.1
, pp. 123-141
-
-
Lawler, J.1
-
334
-
-
85044906175
-
Direct payments and user-controlled support: The challenges for social care commissioning
-
Leece, J. (2007) ‘Direct payments and user-controlled support: the challenges for social care commissioning’, Practice, vol 19, no 3, pp 185-98.
-
(2007)
Practice
, vol.19
, Issue.3
, pp. 185-198
-
-
Leece, J.1
-
340
-
-
0006798812
-
-
London: Pluto Press
-
London Edinburgh Weekend Return Group (1979) In and Against the State, London: Pluto Press.
-
(1979)
In and against the State
-
-
-
343
-
-
0007073542
-
The retreat from professionalism: From social worker to care manager
-
N. Malin, London: Routledge
-
Lymbery, M. (2000) ‘The retreat from professionalism: from social worker to care manager’, in N. Malin (ed) Professionalism, Boundaries and the Workplace, London: Routledge.
-
(2000)
Professionalism, Boundaries and the Workplace
-
-
Lymbery, M.1
-
344
-
-
0035533146
-
Social work at the crossroads
-
Lymbery, M. (2001) ‘Social work at the crossroads’, British Journal of Social Work, vol 31, no 3, pp 369-84.
-
(2001)
British Journal of Social Work
, vol.31
, Issue.3
, pp. 369-384
-
-
Lymbery, M.1
-
345
-
-
45849118112
-
Social work ideals and practice realities: An introduction
-
M. Lymbery and S. Butler, Basingstoke: Palgrave Macmillan
-
Lymbery, M. and Butler, S. (2004) ‘Social work ideals and practice realities: an introduction’, in M. Lymbery and S. Butler (eds) Social Work Ideals and Practice Realities, Basingstoke: Palgrave Macmillan.
-
(2004)
Social Work Ideals and Practice Realities
-
-
Lymbery, M.1
Butler, S.2
-
346
-
-
85044980999
-
The social work role with older people
-
Lymbery, M., Lawson, J., MacCallum, H., McCoy, P., Pidgeon, J. and Ward, K. (2007) ‘The social work role with older people’, Practice, vol 19, no 2, pp 97-113.
-
(2007)
Practice
, vol.19
, Issue.2
, pp. 97-113
-
-
Lymbery, M.1
Lawson, J.2
Maccallum, H.3
McCoy, P.4
Pidgeon, J.5
Ward, K.6
-
347
-
-
84877683861
-
Work in progress: Social work, the state and Europe
-
Lyons, K. (2007) ‘Work in progress: social work, the state and Europe’, Social Work and Society, vol 5, no 2, www.socwork.net/2007/festschrift/esw/lyons/index_html
-
(2007)
Social Work and Society
, vol.5
, Issue.2
-
-
Lyons, K.1
-
351
-
-
71949110783
-
Whats in a name: “client”, “patient”, “customer”, “consumer”, “expert by experience”, “service user” - what’s next?’
-
McLaughlin, H. (2008) ‘What’s in a name: “client”, “patient”, “customer”, “consumer”, “expert by experience”, “service user” - what’s next?’ British Journal of Social Work, advance access doi:10.1093/bjsw/bcm155
-
(2008)
British Journal of Social Work
-
-
McLaughlin, H.1
-
353
-
-
85033327813
-
-
I. McLean and M. Fisher (eds) (1999), Bristol: The Policy Press
-
I. McLean and M. Fisher (eds) (1999) Social Services: Working Under Pressure, Bristol: The Policy Press.
-
Social Services: Working under Pressure
-
-
-
355
-
-
0041630828
-
Agency nursing work in acute care settings; perceptions of hospital nursing managers and agency nurse providers
-
Manias, J., Aitken, R., Peerson, A., Parker, J. and Wong, K. (2003), ‘Agency nursing work in acute care settings; perceptions of hospital nursing managers and agency nurse providers’, Journal of Clinical Nursing, vol 12, no 4, pp 457-66.
-
(2003)
Journal of Clinical Nursing
, vol.12
, Issue.4
, pp. 457-466
-
-
Manias, J.1
Aitken, R.2
Peerson, A.3
Parker, J.4
Wong, K.5
-
362
-
-
13244257301
-
Getting real about surveillance and privacy at work
-
S. Woolgar, Oxford: Oxford University Press
-
Mason, D., Button, G. and Lankshear, G. (2002) ‘Getting real about surveillance and privacy at work’, in S. Woolgar (ed) Virtual Society? Technology, Cyberbole, Reality, Oxford: Oxford University Press.
-
(2002)
Virtual Society? Technology, Cyberbole, Reality
-
-
Mason, D.1
Button, G.2
Lankshear, G.3
-
363
-
-
33847287857
-
Care-home providers as professionals: Understanding the motivations of care-home providers in England
-
Matosevic, T., Knapp, M., Kendall, J., Henderson, C. and Luis-Fernandez, J. (2007) ‘Care-home providers as professionals: understanding the motivations of care-home providers in England’, Ageing and Society, vol 27, no 1, pp 103-26.
-
(2007)
Ageing and Society
, vol.27
, Issue.1
, pp. 103-126
-
-
Matosevic, T.1
Knapp, M.2
Kendall, J.3
Henderson, C.4
Luis-Fernandez, J.5
-
364
-
-
84862045845
-
Protecting the “vulnerable: Welfare and consumer protection’
-
M. May, R. Page and E. Brunsdon, Oxford: Blackwell
-
May, M. (2001) ‘Protecting the “vulnerable”: welfare and consumer protection’, in M. May, R. Page and E. Brunsdon (eds) Understanding Social Problems: Issues in Social Policy, Oxford: Blackwell.
-
(2001)
Understanding Social Problems: Issues in Social Policy
-
-
May, M.1
-
365
-
-
0142138147
-
Caring, controlling, contracting and counting: Government and non-profits in community services
-
Meagher, G. and Healy, K. (2003) ‘Caring, controlling, contracting and counting: government and non-profits in community services’, Australian Journal of Public Administration, vol 62, no 3, pp 40-51.
-
(2003)
Australian Journal of Public Administration
, vol.62
, Issue.3
, pp. 40-51
-
-
Meagher, G.1
Healy, K.2
-
367
-
-
84964189924
-
Social work and the radical right: The impact of developments in Britain and the United States
-
Midgley, J. and Jones, C. (1994) ‘Social work and the radical right: the impact of developments in Britain and the United States’, International Social Work, vol 37, no 2, pp 115-26.
-
(1994)
International Social Work
, vol.37
, Issue.2
, pp. 115-126
-
-
Midgley, J.1
Jones, C.2
-
370
-
-
19744371143
-
Performance measurement in public sector services: Problems and potential
-
A. Neely, A. Walters and R. Austin, Cranfield: Cranfield School of Management
-
Moriarty, P. and Kennedy, D. (2002) ‘Performance measurement in public sector services: problems and potential’, in A. Neely, A. Walters and R. Austin (eds) Performance Measurement and Management: Research and Action, Cranfield: Cranfield School of Management.
-
(2002)
Performance Measurement and Management: Research and Action
-
-
Moriarty, P.1
Kennedy, D.2
-
371
-
-
20644447098
-
New Labours information age policy programme: An ideology analysis’
-
Moss, G. and O’Loughlin, B. (2005) ‘New Labour’s information age policy programme: an ideology analysis’, Journal of Political Ideologies, vol 10, no 2, pp 165-83.
-
(2005)
Journal of Political Ideologies
, vol.10
, Issue.2
, pp. 165-183
-
-
Moss, G.1
O’Loughlin, B.2
-
372
-
-
84898889096
-
For an agonistic model of democracy
-
N. O’Sullivan, London: Routledge
-
Mouffe, C. (2000) ‘For an agonistic model of democracy’, in N. O’Sullivan (ed) Political Theory in Transition, London: Routledge.
-
(2000)
Political Theory in Transition
-
-
Mouffe, C.1
-
374
-
-
0032220732
-
Improving social workers knowledge base in child protection’
-
Munro, E. (1998) ‘Improving social workers’ knowledge base in child protection’, British Journal of Social Work, vol 28, no 1, pp 101-2.
-
(1998)
British Journal of Social Work
, vol.28
, Issue.1
, pp. 101-102
-
-
Munro, E.1
-
376
-
-
23144435308
-
Ethnic inequalities
-
A. Walker and C. Hagan Hennessy (eds), Age, Maidenhead: Open University Press
-
Nazroo, J., Bajekal, M., Blane, D. and Grewal, I. (2004) ‘Ethnic inequalities’, in A. Walker and C. Hagan Hennessy (eds) Growing Older: Quality of Life in Old Age, Maidenhead: Open University Press.
-
(2004)
Growing Older: Quality of Life in Old
-
-
Nazroo, J.1
Bajekal, M.2
Blane, D.3
Grewal, I.4
-
377
-
-
33750728893
-
Customer care and the public service ethos
-
Needham, C. (2006) ‘Customer care and the public service ethos’, Public Administration, vol 84, no 4, pp 845-60.
-
(2006)
Public Administration
, vol.84
, Issue.4
, pp. 845-860
-
-
Needham, C.1
-
378
-
-
85033331615
-
Choice in public services: “No choice but to choose!
-
M. Powell (ed), Bristol: The Policy Press
-
Needham, C. (2008) ‘Choice in public services: “No choice but to choose!”’, in M. Powell (ed) Modernising the Welfare State, Bristol: The Policy Press.
-
(2008)
Modernising the Welfare State
-
-
Needham, C.1
-
379
-
-
0002768688
-
Beyond the new public management? Modernizing public services
-
J. Clarke, S. Gewirtz and E. McLaughlin (eds), London: Sage
-
Newman, J. (2000) ‘Beyond the new public management? Modernizing public services’, in J. Clarke, S. Gewirtz and E. McLaughlin (eds) New Managerialism, New Welfare? London: Sage.
-
(2000)
New Managerialism, New Welfare?
-
-
Newman, J.1
-
380
-
-
0037992319
-
The new public management, modernization and institutional change: Disruptions, disjunctures and dilemmas
-
K. McLaughlin, S.P Osbourne and E. Ferlie, London: Routledge
-
Newman, J. (2003) ‘The new public management, modernization and institutional change: disruptions, disjunctures and dilemmas’, in K. McLaughlin, S.P Osbourne and E. Ferlie (eds) New Public Management: Current Trends and Future Prospects, London: Routledge.
-
(2003)
New Public Management: Current Trends and Future Prospects
-
-
Newman, J.1
-
382
-
-
0039781095
-
Implementation in the hands of senior managers: Community care in Britain
-
M. Hill, London: Harvester-Wheatsheaf
-
Nixon, J. (1993) ‘Implementation in the hands of senior managers: community care in Britain’, in M. Hill (ed) New Agendas in the Study of the Policy Process, London: Harvester-Wheatsheaf.
-
(1993)
New Agendas in the Study of the Policy Process
-
-
Nixon, J.1
-
390
-
-
34548302938
-
The importance of housing and home
-
B. Bytheway, V Bacigalupo, J. Bornat, J. Johnson and S. Spurr, London: Routledge
-
Oldman, C. (2002) ‘The importance of housing and home’, in B. Bytheway, V Bacigalupo, J. Bornat, J. Johnson and S. Spurr (eds) Understanding Care, Welfare and Community: A Reader, London: Routledge.
-
(2002)
Understanding Care, Welfare and Community: A Reader
-
-
Oldman, C.1
-
392
-
-
57349100662
-
-
Maidenhead: McGraw Hill/Open University Press
-
Page, R.M. (2007) Revisiting the Welfare State, Maidenhead: McGraw Hill/Open University Press.
-
(2007)
Revisiting the Welfare State
-
-
Page, R.M.1
-
393
-
-
0003241191
-
Like the job but hate the organisation: Social workers and managers in social services
-
R. Page and J. Baldock, University of Kent at Canterbury: Social Policy Association
-
Pahl, J. (1994) ‘Like the job but hate the organisation: social workers and managers in social services’, in R. Page and J. Baldock (eds) Social Policy Review 6, University of Kent at Canterbury: Social Policy Association.
-
(1994)
Social Policy Review
, vol.6
-
-
Pahl, J.1
-
394
-
-
85033354057
-
One in ten social work vacancies unfilled
-
Parker, S. (2002) ‘One in ten social work vacancies unfilled’, The Guardian, 11 September, www.guardian.co.uk/society/2002/sep/11/uknews1
-
(2002)
The Guardian, 11 September
-
-
Parker, S.1
-
395
-
-
0003250376
-
Social work professionalism and the state
-
N. Parry, M. Rustin and C. Satyamurti, London: Edward Arnold
-
Parry, N. and Parry, J. (1979) ‘Social work professionalism and the state’, in N. Parry, M. Rustin and C. Satyamurti (eds) Social Work, Welfare and the State, London: Edward Arnold.
-
(1979)
Social Work, Welfare and the State
-
-
Parry, N.1
Parry, J.2
-
397
-
-
41849086603
-
Changes in the form of knowledge in social work: From the “social to the “informational”?’
-
Parton, N. (2008) ‘Changes in the form of knowledge in social work: from the “social” to the “informational”?’, British Journal of Social Work, vol 38, no 2, pp 253-69.
-
(2008)
British Journal of Social Work
, vol.38
, Issue.2
, pp. 253-269
-
-
Parton, N.1
-
398
-
-
79251529909
-
Improving home care quality: An individual-centred approach
-
Patmore, C. (2001) ‘Improving home care quality: an individual-centred approach’, Quality in Ageing, vol 2, no 3, pp 15-24.
-
(2001)
Quality in Ageing
, vol.2
, Issue.3
, pp. 15-24
-
-
Patmore, C.1
-
401
-
-
0033675320
-
Money talks? Competing discourses in the implementation of direct payments
-
Pearson, C. (2000) ‘Money talks? Competing discourses in the implementation of direct payments’, Critical Social Policy, vol 20, no 4, pp 459-77.
-
(2000)
Critical Social Policy
, vol.20
, Issue.4
, pp. 459-477
-
-
Pearson, C.1
-
402
-
-
0034558315
-
Social support in later life: A study of three areas
-
Phillips, J., Bernard, M., Phillipson, C. and Ogg, J. (2000) ‘Social support in later life: a study of three areas’, British Journal of Social Work, vol 30, no 6, pp 837-53.
-
(2000)
British Journal of Social Work
, vol.30
, Issue.6
, pp. 837-853
-
-
Phillips, J.1
Bernard, M.2
Phillipson, C.3
Ogg, J.4
-
406
-
-
85033355287
-
-
Pithouse, A. (1987) SocialWork:The Social Organisation of an InvisibleTrade, Aldershot: Gower.
-
-
-
Pithouse, A.1
-
407
-
-
84911087007
-
Guardians of autonomy: Work orientations in a social work office
-
P. Carter, T. Jeffs and S. Smith, Buckingham: Open University Press
-
Pithouse, A. (1991) ‘Guardians of autonomy: work orientations in a social work office’, in P. Carter, T. Jeffs and S. Smith (eds) Social Work and Social Welfare Yearbook 2, Buckingham: Open University Press.
-
(1991)
Social Work and Social Welfare Yearbook
, vol.2
-
-
Pithouse, A.1
-
408
-
-
0003240349
-
Citizenship, rights and welfare
-
A. Coote, London: Rivers Oram Press
-
Plant, R. (1992) ‘Citizenship, rights and welfare’, in A. Coote (ed) The Welfare of Citizens, London: Rivers Oram Press.
-
(1992)
The Welfare of Citizens
-
-
Plant, R.1
-
409
-
-
6044249030
-
Portfolio careers and the search for flexibility in later life’
-
Platman, K. (2004) ‘“Portfolio careers” and the search for flexibility in later life’, Work, Employment and Society, vol 18, no 3, pp 573-9.
-
(2004)
Work, Employment and Society
, vol.18
, Issue.3
, pp. 573-579
-
-
Platman, K.1
-
410
-
-
85033351291
-
-
Keynote speech at the Making Research Count national conference
-
Platt, D. (2005) ‘The future of children’s services’, Keynote speech at the Making Research Count national conference, www.uea.ac.uk/swk/research/mrc/futureofchildrensservices.pdf
-
(2005)
The Future of children’s Services
-
-
Platt, D.1
-
414
-
-
21344480712
-
The Citizens Charter: A preliminary analysis’
-
April-June
-
Pollitt, C. (1994) ‘The Citizen’s Charter: a preliminary analysis’, Public Money and Management, April-June, pp 9-14.
-
(1994)
Public Money and Management
, pp. 9-14
-
-
Pollitt, C.1
-
416
-
-
84926066635
-
Working in the non-profit welfare sector: Contract culture, partnership, compacts and the “shadow state
-
G. Mooney and A. Law, Bristol: The Policy Press
-
Poole, L. (2007) ‘Working in the non-profit welfare sector: contract culture, partnership, compacts and the “shadow state”’, in G. Mooney and A. Law (eds) New Labour/Hard Labour? Restructuring and Resistance inside the Welfare Industry, Bristol: The Policy Press.
-
(2007)
New Labour/Hard Labour? Restructuring and Resistance inside the Welfare Industry
-
-
Poole, L.1
-
417
-
-
85065370142
-
The social work side is disappearing. I guess it started with us being called care managers
-
Postle, K. (2001) ‘The social work side is disappearing. I guess it started with us being called care managers’, Practice, vol 13, no 1, pp 13-26.
-
(2001)
Practice
, vol.13
, Issue.1
, pp. 13-26
-
-
Postle, K.1
-
418
-
-
0036255606
-
Working “between the idea and the reality: Ambiguities and tensions in care managers’ work’
-
Postle, K. (2002) ‘Working “between the idea and the reality”: ambiguities and tensions in care managers’ work’, British Journal of Social Work, vol 32, no 3, pp 335-51.
-
(2002)
British Journal of Social Work
, vol.32
, Issue.3
, pp. 335-351
-
-
Postle, K.1
-
419
-
-
0009404239
-
The new Poor Law
-
M. Mullard and S. Lee, Cheltenham: Edward Elgar
-
Powell, F. (1997) ‘The new Poor Law’, in M. Mullard and S. Lee (eds) The Politics of Social Policy in Europe, Cheltenham: Edward Elgar.
-
(1997)
The Politics of Social Policy in Europe
-
-
Powell, F.1
-
421
-
-
51249155362
-
The single assessment process in primary care: Older peoples accounts of the process’
-
Powell, J., Robinson, J., Roberts, H. and Thomas, G. (2007) ‘The single assessment process in primary care: older people’s accounts of the process’, British Journal of Social Work, vol 37, no 6, pp 1043-58.
-
(2007)
British Journal of Social Work
, vol.37
, Issue.6
, pp. 1043-1058
-
-
Powell, J.1
Robinson, J.2
Roberts, H.3
Thomas, G.4
-
422
-
-
84983452467
-
Introduction: Modernising the welfare state
-
M. Powell, Bristol: The Policy Press
-
Powell, M. (2008a) ‘Introduction: modernising the welfare state’, in M. Powell (ed) Modernising the Welfare State, Bristol: The Policy Press.
-
(2008)
Modernising the Welfare State
-
-
Powell, M.1
-
423
-
-
85033348169
-
Conclusion: The Blair legacy
-
M. Powell, Bristol: The Policy Press
-
Powell, M. (2008b) ‘Conclusion: the Blair legacy’, in M. Powell (ed) Modernising the Welfare State, Bristol: The Policy Press.
-
(2008)
Modernising the Welfare State
-
-
Powell, M.1
-
426
-
-
11444267543
-
Temporary work agencies; here today, gone tomorrow?
-
Purcell, J., Purcell, K. and Tailby, S. (2004) ‘Temporary work agencies; here today, gone tomorrow?’, British Journal of Industrial Relations, vol 42, no 4, pp 705-25.
-
(2004)
British Journal of Industrial Relations
, vol.42
, Issue.4
, pp. 705-725
-
-
Purcell, J.1
Purcell, K.2
Tailby, S.3
-
429
-
-
84986131307
-
Performance management in the public sector
-
Radnor, Z. and McGuire, M. (2004) ‘Performance management in the public sector’, International Journal of Productivity and Performance Management, vol 53, no 3, pp 245-60.
-
(2004)
International Journal of Productivity and Performance Management
, vol.53
, Issue.3
, pp. 245-260
-
-
Radnor, Z.1
McGuire, M.2
-
430
-
-
3142684200
-
The moral economy: Riot, markets and social conflict
-
A. Randall and A. Charlesworth, Basingstoke, Macmillan
-
Randall, A. and Charlesworth, A. (2000) ‘The moral economy: riot, markets and social conflict’, in A. Randall and A. Charlesworth (eds) Moral Economy and Popular Protest, Basingstoke, Macmillan.
-
(2000)
Moral Economy and Popular Protest
-
-
Randall, A.1
Charlesworth, A.2
-
433
-
-
34248391038
-
Finding the time
-
26 April
-
Revans, L. (2007) ‘Finding the time’, Community Care, 26 April, pp 18-19.
-
(2007)
Community Care
, pp. 18-19
-
-
Revans, L.1
-
434
-
-
0039766998
-
Bridging the divide: Elders and the assessment process
-
Richards, S. (2000) ‘Bridging the divide: elders and the assessment process’, British Journal of Social Work, vol 30, no 1, pp 37-49.
-
(2000)
British Journal of Social Work
, vol.30
, Issue.1
, pp. 37-49
-
-
Richards, S.1
-
435
-
-
34347338161
-
The e-citizen as talk, as text and as technology: CRM and e-government
-
Richter, J., Cornford, J. and McLoughlin, I. (2005) ‘The e-citizen as talk, as text and as technology: CRM and e-government’ Electronic Journal of E-government, vol 3, no 1, www.ejeg.com
-
(2005)
Electronic Journal of E-Government
, vol.3
, Issue.1
-
-
Richter, J.1
Cornford, J.2
McLoughlin, I.3
-
436
-
-
0008919290
-
Going through the motions?
-
20 September
-
Rickford, F. (2001) ‘Going through the motions?’, Community Care,20 September, pp 18-19.
-
(2001)
Community Care
, pp. 18-19
-
-
Rickford, F.1
-
437
-
-
0004018018
-
-
(New Century edn), Thousand Oaks: Pine Forge Press
-
Ritzer, G. (2000) The McDonaldization of Society (New Century edn), Thousand Oaks: Pine Forge Press.
-
(2000)
The Mcdonaldization of Society
-
-
Ritzer, G.1
-
438
-
-
0345447090
-
Technicality and indeterminacy in probation practice: A case study
-
Robinson, G. (2003) ‘Technicality and indeterminacy in probation practice: a case study’, British Journal of Social Work, vol 33, no 5, pp 593-610.
-
(2003)
British Journal of Social Work
, vol.33
, Issue.5
, pp. 593-610
-
-
Robinson, G.1
-
439
-
-
0000994993
-
Citizenship, social theory and social change
-
Roche, M. (1987) ‘Citizenship, social theory and social change’, Theory and Society, vol 16, no 3, pp 363-99.
-
(1987)
Theory and Society
, vol.16
, Issue.3
, pp. 363-399
-
-
Roche, M.1
-
440
-
-
85033356239
-
Where has all the idealism gone?
-
18 January
-
Rogowski, S. (2001) ‘Where has all the idealism gone?’ Community Care, 18 January.
-
(2001)
Community Care
-
-
Rogowski, S.1
-
441
-
-
85010125739
-
Social isolation in old age: A qualitative exploration of service providers perceptions’
-
Russell, C. and Schofield, T. (1999) ‘Social isolation in old age: a qualitative exploration of service providers’ perceptions’, Ageing and Society, vol 19, no 1, pp 69-91.
-
(1999)
Ageing and Society
, vol.19
, Issue.1
, pp. 69-91
-
-
Russell, C.1
Schofield, T.2
-
443
-
-
34047129220
-
Here today, gone tomorrow?
-
22 March
-
Sale, A.U. (2007) ‘Here today, gone tomorrow?’, Community Care, 22 March, pp 26-7.
-
(2007)
Community Care
, pp. 26-27
-
-
Sale, A.U.1
-
444
-
-
0342388825
-
Defining quality in local government
-
I. Sanderson, Harlow: Longman
-
Sanderson, I. (1992) ‘Defining quality in local government’, in I. Sanderson (ed) Management of Quality in Local Government, Harlow: Longman.
-
(1992)
Management of Quality in Local Government
-
-
Sanderson, I.1
-
445
-
-
80555123631
-
Performance management, evaluation and learning in “modern local government’
-
Sanderson, I. (2001) ‘Performance management, evaluation and learning in “modern” local government’, Public Administration, vol 79, no 2, pp 297-313.
-
(2001)
Public Administration
, vol.79
, Issue.2
, pp. 297-313
-
-
Sanderson, I.1
-
446
-
-
1142289426
-
-
London: Local Government Management Board
-
Sanderson, I., Bovaird, T., Davis, P., Martin, S. and Foreman, A. (1998) Made to Measure: Evaluation in Practice in Local Government, London: Local Government Management Board.
-
(1998)
Made to Measure: Evaluation in Practice in Local Government
-
-
Sanderson, I.1
Bovaird, T.2
Davis, P.3
Martin, S.4
Foreman, A.5
-
447
-
-
35449003731
-
Patient and carer perceptions of case management for long-term conditions
-
Sargent, P., Pickard, S., Sheaff, R., and Boaden, R. (2007) ‘Patient and carer perceptions of case management for long-term conditions’, Health and Social Care in the Community, vol 15, no 6, pp 511-19.
-
(2007)
Health and Social Care in the Community
, vol.15
, Issue.6
, pp. 511-519
-
-
Sargent, P.1
Pickard, S.2
Sheaff, R.3
Boaden, R.4
-
448
-
-
85033330009
-
Konflikte um Qualität: Zur theoretischen Grundlegung eines relationen Qualitätsbegriffs
-
C. Beckmann, H.-U. Otto, M. Richter and M. Schrödter (eds), Wiesbaden: Leske und Budrich
-
Schaarschuch, A. and Schnurr, S. (2004) ‘Konflikte um Qualität: Zur theoretischen Grundlegung eines relationen Qualitätsbegriffs’, in C. Beckmann, H.-U. Otto, M. Richter and M. Schrödter (eds) Qualität in der Sozialen Arbeit: Zwischen Nutzerinteresse und Kostenkontrolle, Wiesbaden: Leske und Budrich.
-
(2004)
Qualität in Der Sozialen Arbeit: Zwischen Nutzerinteresse Und Kostenkontrolle
-
-
Schaarschuch, A.1
Schnurr, S.2
-
450
-
-
33646234272
-
What matters is what works? How discourses of modernisation have both silenced and limited debate on domiciliary care for older people’
-
Scourfield, P. (2006) ‘“What matters is what works”? How discourses of modernisation have both silenced and limited debate on domiciliary care for older people’, Critical Social Policy, vol 26, no 1, pp 5-30.
-
(2006)
Critical Social Policy
, vol.26
, Issue.1
, pp. 5-30
-
-
Scourfield, P.1
-
451
-
-
33846817278
-
Social care and the modern citizen: Client, consumer, service user, manager and entrepreneur
-
Scourfield, P. (2007) ‘Social care and the modern citizen: client, consumer, service user, manager and entrepreneur’, British Journal of Social Work, vol 37, no 1, pp 107-22.
-
(2007)
British Journal of Social Work
, vol.37
, Issue.1
, pp. 107-122
-
-
Scourfield, P.1
-
452
-
-
0038007979
-
Promoting independence: But promoting what and how?
-
Secker, J., Hill, R., Villeneau, L. and Parkman, S. (2003) ‘Promoting independence: but promoting what and how?’, Ageing and Society, vol 23, no 3, pp 375-91.
-
(2003)
Ageing and Society
, vol.23
, Issue.3
, pp. 375-391
-
-
Secker, J.1
Hill, R.2
Villeneau, L.3
Parkman, S.4
-
456
-
-
0035217345
-
What is e-government?
-
Silcock, R. (2001) ‘What is e-government?’ Parliamentary Affairs, vol 54, no 1, pp 88-101.
-
(2001)
Parliamentary Affairs
, vol.54
, Issue.1
, pp. 88-101
-
-
Silcock, R.1
-
457
-
-
68149093205
-
Partnership with parents in planning the care of their children
-
Sinclair, R. and Grimshaw, R. (1997) ‘Partnership with parents in planning the care of their children’, Children and Society, vol 11, no 4, pp 231-41.
-
(1997)
Children and Society
, vol.11
, Issue.4
, pp. 231-241
-
-
Sinclair, R.1
Grimshaw, R.2
-
459
-
-
84959939551
-
On the unintended consequences of publishing performance data in the public sector
-
Smith, P. (1995) ‘On the unintended consequences of publishing performance data in the public sector’, International Journal of Public Administration, vol 18, nos 2 and 3, pp 277-310.
-
(1995)
International Journal of Public Administration
, vol.18
, Issue.2-3
, pp. 277-310
-
-
Smith, P.1
-
463
-
-
0033409985
-
User-practitioner transactions in the new culture of community care
-
Stanley, N. (1999) ‘User-practitioner transactions in the new culture of community care’, British Journal of Social Work, vol 29, no 3, pp 417-35.
-
(1999)
British Journal of Social Work
, vol.29
, Issue.3
, pp. 417-435
-
-
Stanley, N.1
-
464
-
-
85033349342
-
Practice: An overview in Department of Health and Social Security
-
London: HMSO
-
Stevenson, O. (1978) ‘Practice: an overview’ in Department of Health and Social Security, Social Services Teams: The Practitioners’ View, London: HMSO.
-
(1978)
Social Services Teams: The Practitioners’ View
-
-
Stevenson, O.1
-
465
-
-
0032436264
-
Towards understanding successful ageing: Patterned change in resources and goals
-
Steverink, N., Lindenberg, S. and Ormel, J. (1998) ‘Towards understanding successful ageing: patterned change in resources and goals’, Ageing and Society, vol 18, no 4, pp 441-67.
-
(1998)
Ageing and Society
, vol.18
, Issue.4
, pp. 441-467
-
-
Steverink, N.1
Lindenberg, S.2
Ormel, J.3
-
466
-
-
84982747219
-
Change in the management of public services
-
Stewart, J. and Walsh, K. (1992) ‘Change in the management of public services’, Public Administration, vol 70, no 4, pp 499-518.
-
(1992)
Public Administration
, vol.70
, Issue.4
, pp. 499-518
-
-
Stewart, J.1
Walsh, K.2
-
467
-
-
84937179889
-
Social services, social work, and information management: Some European perspectives
-
Steyaert, J. and Gould, N. (1999) ‘Social services, social work, and information management: some European perspectives’, European Journal of Social Work, vol 2, no 11, pp 165-75.
-
(1999)
European Journal of Social Work
, vol.2
, Issue.11
, pp. 165-175
-
-
Steyaert, J.1
Gould, N.2
-
470
-
-
0034784193
-
Sustaining the self in later life: Implications for community-based support
-
Tanner, D. (2001b) ‘Sustaining the self in later life: implications for community-based support’, Ageing and Society, vol 21, no 3, pp 255-78.
-
(2001)
Ageing and Society
, vol.21
, Issue.3
, pp. 255-278
-
-
Tanner, D.1
-
471
-
-
84992904563
-
Starting with lives: Supporting older peoples strategies and ways of coping’
-
Tanner, D. (2007) ‘Starting with lives: supporting older people’s strategies and ways of coping’, Journal of Social Work, vol 7, no 1, pp. 7-30.
-
(2007)
Journal of Social Work
, vol.7
, Issue.1
, pp. 7-30
-
-
Tanner, D.1
-
473
-
-
38349059716
-
The war on the wards
-
13 December
-
Taylor, A. (2007) ‘The war on the wards’, Community Care, 13 December, pp 19-20.
-
(2007)
Community Care
, pp. 19-20
-
-
Taylor, A.1
-
475
-
-
79957940032
-
-
London: Shaping Our Lives and People First Lambeth
-
Taylor, J., Williams, V, Johnson, R., Hiscutt, I. and Brennan, M. (2007) We Are Not Stupid, London: Shaping Our Lives and People First Lambeth.
-
(2007)
We are Not Stupid
-
-
Taylor, J.1
Williams, V.2
Johnson, R.3
Hiscutt, I.4
Brennan, M.5
-
476
-
-
0000253971
-
An assembly line in the head: Work and employee relations in the call centre
-
Taylor, P. and Bain, P. (1999) ‘An assembly line in the head: work and employee relations in the call centre’, Industrial Relations Journal, vol 30, no 2, pp 10117.
-
(1999)
Industrial Relations Journal
, vol.30
, Issue.2
, pp. 10117
-
-
Taylor, P.1
Bain, P.2
-
477
-
-
30044448640
-
India calling to the far away towns: The call centre labour process and globalization
-
Taylor, P. and Bain, P. (2005) ‘India calling to the far away towns: the call centre labour process and globalization’, Work Employment and Society, vol 19, no 2, pp 261-82.
-
(2005)
Work Employment and Society
, vol.19
, Issue.2
, pp. 261-282
-
-
Taylor, P.1
Bain, P.2
-
478
-
-
0242592347
-
A unique working environment: Health, sickness and absence management in UK call centres
-
Taylor, P., Baldry, C., Bain, P. and Ellis, V. (2003) ‘A unique working environment: health, sickness and absence management in UK call centres’, Work Employment & Society, vol 17, no 3, pp 435-58.
-
(2003)
Work Employment & Society
, vol.17
, Issue.3
, pp. 435-458
-
-
Taylor, P.1
Baldry, C.2
Bain, P.3
Ellis, V.4
-
480
-
-
25144508931
-
Frailty and institutional life
-
A. Walker and C. Hagan Hennessy, Maidenhead: Open University Press
-
Tester, S., Hubbard, G., Downs, M., MacDonald, C. and Murphy, J. (2004) ‘Frailty and institutional life’, in A. Walker and C. Hagan Hennessy (eds) Growing Older: Quality of Life in Old Age, Maidenhead: Open University Press.
-
(2004)
Growing Older: Quality of Life in Old Age
-
-
Tester, S.1
Hubbard, G.2
Downs, M.3
Macdonald, C.4
Murphy, J.5
-
481
-
-
24944550415
-
What have the feminists done for us? Feminist theory and organisational resistance
-
Thomas, R. and Davies, A. (2005)‘What have the feminists done for us? Feminist theory and organisational resistance’, Organization, vol 12, no 5, pp 711-40.
-
(2005)
Organization
, vol.12
, Issue.5
, pp. 711-740
-
-
Thomas, R.1
Davies, A.2
-
482
-
-
85045163916
-
The use of local community resources to facilitate a preventative approach to the care of older people: An examination in a rural context
-
Thompson, C. and Postle, K. (2007) ‘The use of local community resources to facilitate a preventative approach to the care of older people: an examination in a rural context’, Practice, vol 19, no 3, pp 211-26.
-
(2007)
Practice
, vol.19
, Issue.3
, pp. 211-226
-
-
Thompson, C.1
Postle, K.2
-
484
-
-
0007345181
-
-
(2nd edn), Basingstoke: Palgrave Macmillan
-
Thompson, N. (2005) Understanding Social Work (2nd edn), Basingstoke: Palgrave Macmillan.
-
(2005)
Understanding Social Work
-
-
Thompson, N.1
-
486
-
-
33745242318
-
Care revolutions in the making? A comparison of cash-for-care programmes in four European countries
-
Timonen, V. Convery, J. and Cahill, S. (2006) ‘Care revolutions in the making? A comparison of cash-for-care programmes in four European countries’, Ageing and Society, vol 26, no 3, pp 455-74.
-
(2006)
Ageing and Society
, vol.26
, Issue.3
, pp. 455-474
-
-
Timonen, V.C.1
-
487
-
-
33750467627
-
Heroines, villains and victims: Older peoples perceptions of others’
-
Townsend, J., Godfrey, M. and Denby, T. (2006) ‘Heroines, villains and victims: older people’s perceptions of others’, Ageing and Society, vol 26, no 6, pp 883-900.
-
(2006)
Ageing and Society
, vol.26
, Issue.6
, pp. 883-900
-
-
Townsend, J.1
Godfrey, M.2
Denby, T.3
-
488
-
-
85030098032
-
-
Manchester: USDAW
-
Union of Shop, Distributive and Allied Workers (2006) Agency and Migrant Workers, Manchester: USDAW
-
(2006)
Agency and Migrant Workers
-
-
-
489
-
-
33748500011
-
Selling human services: Public sector rationalisation and the call centre labour process
-
van den Broek, D. (2003) ‘Selling human services: public sector rationalisation and the call centre labour process’, Australian Bulletin of Labour, vol 29, no 3, pp 236-52.
-
(2003)
Australian Bulletin of Labour
, vol.29
, Issue.3
, pp. 236-252
-
-
Van Den Broek, D.1
-
490
-
-
0002746181
-
Managing performance through pay
-
J. Clarke, S. Gewirtz and E. McLaughlin (eds), London: Sage
-
Waine, B. (2000) ‘Managing performance through pay’, in J. Clarke, S. Gewirtz and E. McLaughlin (eds) New Managerialism, New Welfare? London: Sage.
-
(2000)
New Managerialism, New Welfare?
-
-
Waine, B.1
-
493
-
-
0011202608
-
Consumers, consumption and post-Fordism
-
R. Burrows and B. Loader (eds), London: Routledge
-
Warde, A. (1994) ‘Consumers, consumption and post-Fordism’, in R. Burrows and B. Loader (eds) Towards a Post-Fordist Welfare State?, London: Routledge.
-
(1994)
Towards a Post-Fordist Welfare State?
-
-
Warde, A.1
-
494
-
-
0042031401
-
Commissioning care services for older people in England and Wales: The view from care managers, users and carers
-
Ware, T., Matosevic, T., Hardy, B., Knapp, M., Kendall, J. and Farder, J. (2003) ‘Commissioning care services for older people in England and Wales: the view from care managers, users and carers’, Ageing and Society, vol 23, no 4, pp 411-28.
-
(2003)
Ageing and Society
, vol.23
, Issue.4
, pp. 411-428
-
-
Ware, T.1
Matosevic, T.2
Hardy, B.3
Knapp, M.4
Kendall, J.5
Farder, J.6
-
496
-
-
0003301641
-
Regulations for radicals. The state, CCETSW and the academy
-
N. Parton, London: Routledge
-
Webb, D. (1996) ‘Regulations for radicals. The state, CCETSW and the academy’, in N. Parton (ed) Social Theory, Social Change and Social Work, London: Routledge.
-
(1996)
Social Theory, Social Change and Social Work
-
-
Webb, D.1
-
497
-
-
84937337847
-
A SWOT analysis of social work education in Canada
-
Westhues, A., LaFrance, J. and Schmidt, G. (2001) ‘A SWOT analysis of social work education in Canada’, Social Work Education, vol 20, no 1, pp 35-56.
-
(2001)
Social Work Education
, vol.20
, Issue.1
, pp. 35-56
-
-
Westhues, A.1
Lafrance, J.2
Schmidt, G.3
-
498
-
-
85033345125
-
Being a feminist in statutory social work: Prescriptions and practice
-
unpublished MA dissertation
-
White, V. (1991) ‘Being a feminist in statutory social work: prescriptions and practice’, Coventry: University of Warwick, unpublished MA dissertation.
-
(1991)
Coventry: University of Warwick
-
-
White, V.1
-
500
-
-
84937182022
-
Social Europe, social citizenship and social work
-
White, V and Harris, J. (1999) ‘Social Europe, social citizenship and social work’, European Journal of Social Work, vol 2, no 1, pp 3-14.
-
(1999)
European Journal of Social Work
, vol.2
, Issue.1
, pp. 3-14
-
-
White, V.1
Harris, J.2
-
504
-
-
0027038203
-
The British welfare state: Thatcherisms enduring legacy’
-
Wilding, P. (1992) ‘The British welfare state: Thatcherism’s enduring legacy’, Policy and Politics, vol 20, no 3, pp 201-12.
-
(1992)
Policy and Politics
, vol.20
, Issue.3
, pp. 201-212
-
-
Wilding, P.1
-
505
-
-
0002085338
-
Social relations, welfare and the post-Fordist debate
-
R. Burrows and B. Loader, London: Routledge
-
Williams, F. (1994) ‘Social relations, welfare and the post-Fordist debate’, in R. Burrows and B. Loader (eds) Towards a Post-Fordist Welfare State, London: Routledge.
-
(1994)
Towards a Post-Fordist Welfare State
-
-
Williams, F.1
-
507
-
-
85033341201
-
-
Speech to the Local Government Association conference, 28 February
-
Woolas, P. (2006) ‘Driving improvement: beyond CPA’, Speech to the Local Government Association conference, 28 February, www.odpm.gov.uk/index. asp?id=1163896
-
(2006)
Driving Improvement: Beyond CPA
-
-
Woolas, P.1
-
508
-
-
33745369539
-
Intermediate care in England: Where next?
-
Young, J. and Stevenson, J. (2006) ‘Intermediate care in England: where next?’, Age and Ageing, vol 35, no 4, pp 339-41.
-
(2006)
Age and Ageing
, vol.35
, Issue.4
, pp. 339-341
-
-
Young, J.1
Stevenson, J.2
|