Commissioning care services for older people in England: The view from care managers, users and carers

Ageing and Society

Volumn 23, Issue 4, 2003, Pages 411-428

  Ware, Tricia ^a   Matosevic, Tihana ^b   Hardy, Brian ^a   Knapp, Martin ^b   Kendall, Jeremy ^b   Forder, Julien ^b  

^a UNIVERSITY OF LEEDS   (United Kingdom)

^b LONDON SCHOOL OF ECONOMICS   (United Kingdom)

Author keywords

Care management; Carers; Commissioning; Older people; Users

Indexed keywords

COMMUNITY CARE; ELDERLY CARE; WELFARE REFORM;

UNITED KINGDOM;

EID: 0042031401     PISSN: 0144686X     EISSN: None     Source Type: Journal    
DOI: 10.1017/S0144686X02001137     Document Type: Article

References (48)

1. Allen, I., Hogg, D. and Peace, S. 1992. Elderly People: Choice, Participation and Satisfaction, Policy Study Institute, London.
2. Audit Commission 1997. The Coming of Age: Improving Care Services for Older People. Audit Commission, London.
3. Audit Commission 2000. Charging With Care: How Councils Charge for Home Care. Audit Commission, London.
4. Challis, D. and Davies, B. 1986. Case Management in Community Care. Gower, Aldershot, Hampshire.
5. Challis, D., Chessum, R., Chesterman, J., Lucket, R. and Woods, B. 1988. Community care for the frail elderly: an urban experiment, British Journal of Social Work, 18, Supplement, 13 42.
6. Challis, D., Weiner, K., Darton, R., Hughes, J. and Stewart, K. 2001. Emerging patterns of care management: arrangements for older people in England, Social Policy and Administration, 35, 6, 672 87.
7. Clark, H., Dyer, S. and Horwood, J. 1998. That Bit of Help: The High Value of Low Level Preventative Services for Older People. Policy Press, Bristol.
8. Department of Environment, Transport and the Regions (DETR) 1998. Modern Local Government: In Touch with the People, Cmnd 4014. DETR, London.
9. Department of Health 1992. National Assistance Act 1948 (Choice of Accommodation) Directions 1992, Local Authority Circular 92, 27. Department of Health, London.
10. Department of Health 1997. The New NHS: Modern, Dependable. Stationery Office, London.
11. Department of Health 1998. Modernising Social Services: Promoting Independence, Improving Protection, Raising Standards, Cmnd 4169. Department of Health, London.
12. Department of Health 2000. The NHS Plan: A Plan for Investment, A Plan for Reform, Cmnd 4818-1. Stationery Office, London.
13. Department of Health 2001. National Service Framework for Older People. Department of Health, London.
14. Department of Health 2001 a. Community Care Statistics 2001. Residential Personal Social Services for Adults. Department of Health, London. Available from the website www.doh.gov.uk (20/8/02)
15. Department of Health 2001 b. Community Care Statistics 2000 Home Help/Home Care Services. Department of Health, London. Available from the website www.doh.gov.uk (20/8/02)
16. Department of Health 2001 c. Domiciliary Care: National Minimum Standards Regulations. Consultation Document. Department of Health, London.
17. Department of Health 2001 d. 10th Annual Report of the Chief Inspector of Social Services 2001 2001. Department of Health, London.
18. Department of Health 2001 e. General Principles of Assessment for Adult Social Care, Consultation Draft. Department of Health, London.
19. Department of Health 2001 f. Social Services Performance Assessment Framework Indicators 2000 2001. Department of Health, London.
20. Department of Health 2001 g. Fair Access to Care Services: Policy Guidance. Department of Health, London.
21. Department of Health 2001 h. Shifting the Balance of Power Within the NHS: Securing Delivery, Department of Health, London.
22. Department of Health 2002. Community Care Statistics 2001 Home Help/Home Care Services. Department of Health, London. Available from the website www.doh.gov.uk (20/8/02)
23. Department of Health 2002 a. Growing Capacity: A New Role for External Healthcare Providers in England, Department of Health, London.
24. Department of Health 2002 b. Three Year Programme for NHS Reform and Expansion. Department of Health, London.
25. Evans, C. and Carmichael, A. 2002. Users' Best Value: A Guide to User Involvement Good Practice in Best Value Reviews. Joseph Rowntree Foundation, York.
26. Forder, J. 1997. Contracts and purchaser-provider relationships in community care, Journal of Health Economics, 16, 517 42.
27. Hardy, B., Young, R. and Wistow, G. 1999. Dimensions of choice in the assessment and care management process: the views of older people, carers and care managers, Health and Social Care in the Community, 7, 6, 483-91.
28. Henwood, M., Lewis, H. and Waddington, E. 1998. Listening to Users of Domiciliary Care Services. Nuffield Institute for Health, Leeds and UKHCA, Banstead, Surrey.
29. Hudson, B., Young, R., Hardy, B. and Glendinning, C. 2002. National Evaluation of Notifications for Use of the Section 31 Partnership Flexibilities of the Health Act 1999. Third interim report. Nuffield Institute for Health, Leeds, and National Primary Care Research and Development Centre, Manchester.
30. Kendall, J. 2001. Of knights, knaves and merchants: the case of residential care for older people in England in the late 1990s, Social Policy and Administration, 35, 360-75.
31. Kendall, J., Matosevic, T., Knapp, M., Forder, J., Ware, P. and Hardy, B. 2003. The motivations of domiciliary care providers in England: new concepts, new findings, Journal of Social Policy (forthcoming).
32. Knapp, M., Hardy, B. and Forder, J. 2001. Commissioning for quality: ten years of social care markets in England, Journal of Social Policy, 30, 2, 283 306.
33. Lund, N. and Baldwin, S. 1996. Charging Ahead: The Development of Local Authority Charging Policies for Community Care. Policy Press, Bristol.
34. Matosevic, T., Knapp, M., Kendall, J., Forder, J., Ware, P. and Hardy, B. 2001. Domiciliary Care Providers in the Independent Sector. Discussion Paper 1605. Personal Social Services Research Unit, London, and Nuffield Institute for Health, Leeds.
35. Nolan, M., Davies, S. and Grant, G. (eds) 2001. Working with Older People and Their Families: Key Issues in Policy and Practice. Open University Press, Buckingham.
36. Parry-Jones, B. and Soulsby, J. 2001. Needs-led assessment: the challenges and the reality, Health and Social Care in the Community, 9, 6, 414-28.
37. Patmore, C., Qureshi, H. and Nicholas, E. 2000. Consulting older community care clients about their services: some lessons for researchers and service managers, Research Policy and Planning, 18, 1.
38. Qureshi, H., Patmore, C., Nicholas, E. and Bamford, C. 2000. Overview: Outcomes of Social Care for Older People and Carers. Social Policy Research Unit, University of York, York.
39. Raynes, R., Temple, B., Glenister, G. and Coulthard, L. 2001. Quality at Home for Older People: Involving Service Users in Defining Home Care Specifications. Policy Press, Bristol.
40. Secretaries of State 1989. Caring for People: Community Care in the Next Decade and Beyond, Cmnd 849. Her Majesty's Stationery Office, London.
41. Secretary of State for Health 2002. Delivering the NHS Plan, Cmnd 5503. Stationery Office, London.
42. Sinclair, I., Gibb, I. and Hicks, L. 2000. The Management and Effectiveness of the Home Care Service. Social Work Research and Development Unit, University of York, York.
43. Social Services Inspectorate 2001 a. Improving Older People's Services: Inspection of Social Care for Older People. Social Services Inspectorate, London.
44. Social Services Inspectorate 2001 b. Delivering Results: Joint Review Team Fifth Annual Report 2000/2001. Social Services Inspectorate, Audit Commission, London.
45. Tanner, D. 2001. Sustaining the self in later life: supporting older people in the community, Ageing & Society, 21, 255 78.
46. Ware, T., Matosevic, T., Hardy B., Knapp, M., Kendall, J. and Forder, J. 2001. Commissioning Care Services for Older People: The View from Care Managers, Users and Carers. Report to the Department of Health. Personal Social Services Research Unit, London, and Nuffield Institute for Health, Leeds.
47. Wistow, G., Knapp, M. R. J., Hardy, B. and Allen, C. 1994. Social Care in a Mixed Economy. Open University Press, Buckingham.
48. Wistow, G., Knapp, M. R. J., Hardy, B., Forder, J., Kendall, J. and Manning, R. 1996. Social Care Markets: Progress and Prospects. Open University Press, Buckingham.