Public services and the consumer: Empowerment or control?

Social Policy and Administration

Volumn 34, Issue 3, 2000, Pages 333-349

  Gilliatt, S ^a   Fenwick, J ^a   Alford, D ^a  

^a NORTHUMBRIA UNIVERSITY   (United Kingdom)

Author keywords

Consultation; Consumers; New public management; Public services

Indexed keywords

CONSUMPTION BEHAVIOR; EMPOWERMENT; PUBLIC SERVICE; SOCIAL POLICY;

UNITED KINGDOM;

EID: 0033834031     PISSN: 01445596     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-9515.00194     Document Type: Article

References (36)

1. From private choice to public trust: A new social basis for welfare
2. Social services
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4. Making the public sector more user friendly: A critical examination of the Citizen's Charter
5. Consumerism and local government
6. Closer to the customer? Local government and international experience
7. Consumers at work: The private life of public provision
8. Consumers, decentralization and local democracy
9. Which champions, which people? Public and user involvement in health care as a technology of legitimation
10. Sixteen ways to consumerize public services: Pick 'n' mix or painful trade-offs?
11. Managerialist thinking on marketing for public services
12. Scepticism, authority and the market
13. Integration and inclusion: Illusion or progress in services for disabled people
14. Developing the public service orientation: Or let's add a soupcon of political theory
15. Concept and theory formation in the social sciences
16. Service users: Clients, users, consumers and members
17. Citizens, charters and contracts
18. Functional literacy: Reading and writing at work
19. Values in the policy process