메뉴 건너뛰기




Volumn 39, Issue 6, 2009, Pages 1101-1117

What's in a name: 'client', 'patient', 'customer', 'consumer', 'expert by experience', 'service user' - What's next?

Author keywords

Consumer; Customer; Expert by experience; Service user

Indexed keywords


EID: 71949110783     PISSN: 00453102     EISSN: 1468263X     Source Type: Journal    
DOI: 10.1093/bjsw/bcm155     Document Type: Article
Times cited : (299)

References (55)
  • 4
    • 84993077253 scopus 로고    scopus 로고
    • 'User involvement. A decade of experience'
    • Barker, I. and Pack, E. (1996) 'User involvement. A decade of experience', Mental Health Review, 1(4), 5-13.
    • (1996) Mental Health Review , vol.1 , Issue.4 , pp. 5-13
    • Barker, I.1    Pack, E.2
  • 7
    • 71949128465 scopus 로고
    • Cabinet Office, London, Stationery Office
    • Cabinet Office (1990) Modernising Government, Cm 4310, London, Stationery Office.
    • (1990) Modernising Government, Cm 4310
  • 8
    • 0003296626 scopus 로고    scopus 로고
    • 'The history of service user movements in the United Kingdom'
    • Heller, T., Reynolds, J., Gomm, R., Muston, R. and Pattison, S.(eds), Basingstoke, Macmillan
    • Campbell, P. (1996) 'The history of service user movements in the United Kingdom', in Heller, T., Reynolds, J., Gomm, R., Muston, R. and Pattison, S.(eds), Mental Health Matters, Basingstoke, Macmillan.
    • (1996) Mental Health Matters
    • Campbell, P.1
  • 10
    • 34247189549 scopus 로고    scopus 로고
    • 'Participation, power, conflict and change: Theorising dynamics of service user participation in the social care system of England and Wales'
    • Citizens as Trainers, Young Independent People Presenting Educational Entertainment
    • Carr, S. (2007) 'Participation, power, conflict and change: Theorising dynamics of service user participation in the social care system of England and Wales', Critical Social Policy, 27(2), 266-276 Citizens as Trainers, Young Independent People Presenting Educational Entertainment
    • (2007) Critical Social Policy , vol.27 , Issue.2 , pp. 266-276
    • Carr, S.1
  • 11
    • 85055304728 scopus 로고    scopus 로고
    • 'Citizen participation in the education and training of social workers'
    • Rimmer, A. and Harwood, K. (2004) 'Citizen participation in the education and training of social workers', Social Work Education, 22(3), 309-323
    • (2004) Social Work Education , vol.22 , Issue.3 , pp. 309-323
    • Rimmer, A.1    Harwood, K.2
  • 12
    • 33846442887 scopus 로고    scopus 로고
    • The "user": Friend, foe or fetish? A critical exploration of user involvement in health and social care'
    • Cowden, S. and Singh, G. (2007) 'The "user": Friend, foe or fetish? A critical exploration of user involvement in health and social care', Critical Social Policy, 27(1), 5-23.
    • (2007) Critical Social Policy , vol.27 , Issue.1 , pp. 5-23
    • Cowden, S.1    Singh, G.2
  • 16
    • 0003649103 scopus 로고    scopus 로고
    • Department of Health London, Department of Health
    • Department of Health (2000a) A Quality Strategy for Social Care, London, Department of Health.
    • (2000) A Quality Strategy for Social Care
  • 18
  • 21
    • 0038423901 scopus 로고    scopus 로고
    • Department of Health London, Department of Health
    • Department of Health (2002) Requirements for Social Work Training, London, Department of Health.
    • (2002) Requirements for Social Work Training
  • 23
    • 19044376462 scopus 로고    scopus 로고
    • Department of Health London, Stationery Office
    • Department of Health (2005) Independence, Well Being and Choice, London, Stationery Office.
    • (2005) Independence, Well Being and Choice
  • 24
    • 0003684973 scopus 로고    scopus 로고
    • Cm 4014, Department of the Environment, Transport and the Regions London, Stationery Office
    • Department of the Environment, Transport and the Regions (1998) Modern Local Government: In Touch with the People, Cm 4014, London, Stationery Office.
    • (1998) Modern Local Government: In Touch with the People
  • 25
    • 0347860330 scopus 로고
    • 'Local government'
    • Farnham D. and Horton, S.(eds), Basingstoke, Macmillan
    • Elcock, H. (1993) 'Local government', in Farnham, D. and Horton, S.(eds), Managing the New Public Services, Basingstoke, Macmillan.
    • (1993) Managing the New Public Services
    • Elcock, H.1
  • 26
    • 0002312681 scopus 로고    scopus 로고
    • 'Managerialism, professionalism and quasi-markets'
    • Exworthy M. and Halford, S.(eds), Buckingham, Open University Press
    • Flynn, R. (1999) 'Managerialism, professionalism and quasi-markets', in Exworthy, M. and Halford, S.(eds), Professionals and the New Managerialism in the Public Sector, Buckingham, Open University Press, 18-36.
    • (1999) Professionals and the New Managerialism in the Public Sector , pp. 18-36
    • Flynn, R.1
  • 31
    • 0033234831 scopus 로고    scopus 로고
    • 'State social work and social citizenship in Britain: From clientelism to consumerism'
    • Harris, J. (1999) 'State social work and social citizenship in Britain: From clientelism to consumerism', British Journal of Social Work, 29(6), 915-937
    • (1999) British Journal of Social Work , vol.29 , Issue.6 , pp. 915-937
    • Harris, J.1
  • 35
    • 0036180760 scopus 로고    scopus 로고
    • 'Interprofessionality in health and social care: The achilles heel of partnership?'
    • Hudson, B. (2002) Interprofessionality in health and social care: The Achilles Heel of partnership?', Journal of Interprofessional Care, 16(1), 7-17.
    • (2002) Journal of Interprofessional Care , vol.16 , Issue.1 , pp. 7-17
    • Hudson, B.1
  • 36
    • 58149360555 scopus 로고    scopus 로고
    • 'Taking account of the new manangerialism in English social services'
    • available online at (accessed 10 January 2007)
    • Kirkpatrick, I. (2006) 'Taking account of the new manangerialism in English social services', Social Work and Society, available online at www.socwork.net/2006/1/ series/professionalism/kirkpatrick (accessed 10 January 2007).
    • (2006) Social Work and Society
    • Kirkpatrick, I.1
  • 42
    • 33845403168 scopus 로고    scopus 로고
    • 'Involving young service users as co-researchers: Possibilities, benefits and costs'
    • McLaughlin, H. (2006) 'Involving young service users as co-researchers: Possibilities, benefits and costs', British Journal of Social Work, 36(8), 1395-1410
    • (2006) British Journal of Social Work , vol.36 , Issue.8 , pp. 1395-1410
    • McLaughlin, H.1
  • 43
    • 2442524401 scopus 로고    scopus 로고
    • 'Consultation, community and empowerment: Lessons from the deaf community'
    • McLaughlin, H., Brown, M. and Young, A. (2004) 'Consultation, community and empowerment: Lessons from the deaf community', Journal of Social Work, 4(2), 153-165
    • (2004) Journal of Social Work , vol.4 , Issue.2 , pp. 153-165
    • McLaughlin, H.1    Brown, M.2    Young, A.3
  • 44
    • 0002768688 scopus 로고    scopus 로고
    • 'Beyond the new public management? Modernizing public services'
    • Clarke, J., Gerwitz, S.and McLaughlin, E.(eds), , London, Open University in association with Sage
    • Newman, J. (2000) 'Beyond the new public management? Modernizing public services', in Clarke, J., Gerwitz, S. and McLaughlin, E.(eds), New Managerialism New Welfare, London, Open University in association with Sage.
    • (2000) New Managerialism New Welfare
    • Newman, J.1
  • 46
    • 33846842465 scopus 로고    scopus 로고
    • 'Capacity building and the reconception of political participation: A role for social care workers'
    • Prostle, K. and Beresford, P. (2007) 'Capacity building and the reconception of political participation: A role for social care workers', British Journal of Social Work, 37(1), 143-158
    • (2007) British Journal of Social Work , vol.37 , Issue.1 , pp. 143-158
    • Prostle, K.1    Beresford, P.2
  • 47
    • 71949128461 scopus 로고    scopus 로고
    • London, Chapman and Hall Publishing
    • Pugh, R. (1996) Language and Social Work, London, Chapman and Hall Publishing.
    • (1996) Language and Social Work
    • Pugh, R.1
  • 49
    • 63849086576 scopus 로고
    • Oxford, Oxford University Press
    • Rawls, J. (1883) A Theory of Justice, Oxford, Oxford University Press.
    • (1883) A Theory of Justice
    • Rawls, J.1
  • 51
    • 0038761833 scopus 로고    scopus 로고
    • Service Users Advisory Group available online at (accessed 12 November 2007)
    • Service Users Advisory Group (2001) Nothing About Us Without Us, available online at www.pubilcations.doh.gov.uk/learningdisabilities/acces/ noyhingabout/general10. htm (accessed 12 November 2007).
    • (2001) Nothing about Us Without Us
  • 53
    • 2142707223 scopus 로고    scopus 로고
    • 'Friend of foe: Towards a critical assessment of direct payments'
    • Spendler, H. (2004) 'Friend of foe: Towards a critical assessment of Direct Payments', Critical Social Policy, 24(2), 187-209.
    • (2004) Critical Social Policy , vol.24 , Issue.2 , pp. 187-209
    • Spendler, H.1
  • 54
    • 0034287241 scopus 로고    scopus 로고
    • Anti-oppressive practice: Emancipation or appropriation?'
    • Wilson, A. and Beresford, P. (2000) 'Anti-oppressive practice: Emancipation or appropriation?', British Journal of Social Work, 30(5), 553-573
    • (2000) British Journal of Social Work , vol.30 , Issue.5 , pp. 553-573
    • Wilson, A.1    Beresford, P.2
  • 55
    • 71949102944 scopus 로고    scopus 로고
    • 'Exploring models of D/deaf service user involvement in translating quality standards into local practice'
    • Young, A., Hunt, R. and McLaughlin, H. (2007) 'Exploring models of D/deaf service user involvement in translating quality standards into local practice', Social Work and Social Sciences Review, 7(3), 287-305.
    • (2007) Social Work and Social Sciences Review , vol.7 , Issue.3 , pp. 287-305
    • Young, A.1    Hunt, R.2    McLaughlin, H.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.