메뉴 건너뛰기




Volumn , Issue , 2014, Pages 557-579

Transformative service research: An emerging subfield focused on service and well-being

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84957936741     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9780857938855.00036     Document Type: Chapter
Times cited : (28)

References (96)
  • 1
    • 28044436959 scopus 로고    scopus 로고
    • Critical consumer education: Empowering the low-literate consumer
    • Adkins, Natalie Ross and Julie L. Ozanne (2005a), “Critical consumer education: empowering the low-literate consumer,” Journal of Macromarketing, 25 (2), 153-62.
    • (2005) Journal of Macromarketing , vol.25 , Issue.2 , pp. 153-162
    • Adkins, N.R.1    Ozanne, J.L.2
  • 3
    • 84871235319 scopus 로고    scopus 로고
    • A coconstructed world: Adolescent self-socialization on the Internet
    • Anderson, Laurel and Deborah Brown McCabe (2012), “A coconstructed world: adolescent self-socialization on the Internet,” Journal of Public Policy & Marketing, 31 (2), 240-53.
    • (2012) Journal of Public Policy & Marketing , vol.31 , Issue.2 , pp. 240-253
    • Anderson, L.1    McCabe, D.B.2
  • 6
    • 58149265916 scopus 로고    scopus 로고
    • Does Fair Trade deliver on its core value proposition? Effects on income, educational attainment, and health in three countries
    • Arnould, Eric J., Alejandro Plastina and Dwayne Ball (2009), “Does Fair Trade deliver on its core value proposition? Effects on income, educational attainment, and health in three countries,” Journal of Public Policy & Marketing, 28 (2), 186-201.
    • (2009) Journal of Public Policy & Marketing , vol.28 , Issue.2 , pp. 186-201
    • Arnould, E.J.1    Plastina, A.2    Ball, D.3
  • 7
    • 70349225797 scopus 로고    scopus 로고
    • Vulnerability and resilience in natural disasters: A marketing and public policy perspective
    • Baker, Stacey Menzel (2009), “Vulnerability and resilience in natural disasters: a marketing and public policy perspective,” Journal of Public Policy & Marketing, 28 (1), 114-23.
    • (2009) Journal of Public Policy & Marketing , vol.28 , Issue.1 , pp. 114-123
    • Baker, S.M.1
  • 8
    • 28044441363 scopus 로고    scopus 로고
    • Building under standing of the domain of consumer vulnerability
    • Baker, Stacey Menzel, James W. Gentry and Terri L. Rittenburg (2005), “Building under standing of the domain of consumer vulnerability,” Journal of Macromarketing, 25 (2), 128-39.
    • (2005) Journal of Macromarketing , vol.25 , Issue.2 , pp. 128-139
    • Baker, S.M.1    Gentry, J.W.2    Rittenburg, T.L.3
  • 9
    • 34250825309 scopus 로고    scopus 로고
    • Consumer vulnerability as a shared experience: Tornado recovery process in Wright, Wyoming
    • Baker, Stacey Menzel, David M. Hunt and Terri L. Rittenburg (2007), “Consumer vulnerability as a shared experience: tornado recovery process in Wright, Wyoming,” Journal of Public Policy & Marketing, 26 (1), 6-19.
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.1 , pp. 6-19
    • Baker, S.M.1    Hunt, D.M.2    Rittenburg, T.L.3
  • 10
    • 0035643142 scopus 로고    scopus 로고
    • Marketplace experiences of consumers with visual impairments: Beyond the Americans with Disabilities Act
    • Baker, Stacey Menzel, Debra Lynn Stephens and Ronald Paul Hill (2001), “Marketplace experiences of consumers with visual impairments: beyond the Americans with Disabilities Act,” Journal of Public Policy & Marketing, 20 (2), 215-24.
    • (2001) Journal of Public Policy & Marketing , vol.20 , Issue.2 , pp. 215-224
    • Baker, S.M.1    Stephens, D.L.2    Hill, R.P.3
  • 11
    • 35449004929 scopus 로고    scopus 로고
    • Health care: A fertile field for service research
    • Berry, Leonard L. and Neeli Bendapudi (2007), “Health care: a fertile field for service research,” Journal of Service Research, 10 (2), 111-22.
    • (2007) Journal of Service Research , vol.10 , Issue.2 , pp. 111-122
    • Berry, L.L.1    Bendapudi, N.2
  • 12
    • 33745324828 scopus 로고    scopus 로고
    • Behavioral economics and marketing in aid of decision making among the poor
    • Bertrand, Marianne, Sendhil Mullainathan and Eldar Shafir (2006), “Behavioral economics and marketing in aid of decision making among the poor,” Journal of Public Policy & Marketing, 25 (1), 8-23.
    • (2006) Journal of Public Policy & Marketing , vol.25 , Issue.1 , pp. 8-23
    • Bertrand, M.1    Mullainathan, S.2    Shafir, E.3
  • 13
    • 82955245373 scopus 로고    scopus 로고
    • Using loan plus lender literacy information to combat one-sided marketing of debt consolidation loans
    • special issue
    • Bolton, Lisa E., Paul N. Bloom and Joel B. Cohen (2011), “Using loan plus lender literacy information to combat one-sided marketing of debt consolidation loans,” Journal of Marketing Research, 48, special issue, 51-9.
    • (2011) Journal of Marketing Research , vol.48 , pp. 51-59
    • Bolton, L.E.1    Bloom, P.N.2    Cohen, J.B.3
  • 14
    • 33745313973 scopus 로고    scopus 로고
    • The dark side of choice: When choice impairs social welfare
    • Botti, Simona and Sheena S. Iyengar (2006), “The dark side of choice: when choice impairs social welfare,” Journal of Public Policy & Marketing, 25 (1), 24-38.
    • (2006) Journal of Public Policy & Marketing , vol.25 , Issue.1 , pp. 24-38
    • Botti, S.1    Iyengar, S.S.2
  • 15
    • 70149100881 scopus 로고    scopus 로고
    • Tragic choices: Autonomy and emotional responses to medical decisions
    • October
    • Botti, Simona, Kristina Orfali and Sheena S. Iyengar (2009), “Tragic choices: autonomy and emotional responses to medical decisions,” Journal of Consumer Research, 36 (October), 337-52.
    • (2009) Journal of Consumer Research , vol.36 , pp. 337-352
    • Botti, S.1    Orfali, K.2    Iyengar, S.S.3
  • 17
    • 0036015261 scopus 로고    scopus 로고
    • Improving the dietary status of low-income pregnant women at nutritional risk
    • Brinberg, David and Marta L. Axelson (2002), “Improving the dietary status of low-income pregnant women at nutritional risk,” Journal of Public Policy & Marketing, 21 (1), 100-104.
    • (2002) Journal of Public Policy & Marketing , vol.21 , Issue.1 , pp. 100-104
    • Brinberg, D.1    Axelson, M.L.2
  • 19
    • 70349181195 scopus 로고    scopus 로고
    • Putting patients first: Social marketing strategies for treating HIV in developing nations
    • Chance, Zoë and Rohit Deshpandé (2009), “Putting patients first: social marketing strategies for treating HIV in developing nations,” Journal of Macromarketing, 29 (3), 220-32.
    • (2009) Journal of Macromarketing , vol.29 , Issue.3 , pp. 220-232
    • Chance, Z.1    Deshpandé, R.2
  • 20
    • 0030507268 scopus 로고    scopus 로고
    • Out of sight, out of mind: An exploratory examination of institutionalization and consumption
    • Cornwell, T. Bettina and Terrance G. Gabel (1996), “Out of sight, out of mind: an exploratory examination of institutionalization and consumption,” Journal of Public Policy & Marketing, 15 (2), 278-95.
    • (1996) Journal of Public Policy & Marketing , vol.15 , Issue.2 , pp. 278-295
    • Cornwell, T.B.1    Gabel, T.G.2
  • 21
    • 58149522173 scopus 로고    scopus 로고
    • Half full or half empty: The role of optimism in boundary-spanning positions
    • Crosno, Jody L., Shannon B. Rinaldo, Hulda G. Black and Scott W. Kelley (2009), “Half full or half empty: the role of optimism in boundary-spanning positions,” Journal of Service Research, 11 (3), 295-309.
    • (2009) Journal of Service Research , vol.11 , Issue.3 , pp. 295-309
    • Crosno, J.L.1    Rinaldo, S.B.2    Black, H.G.3    Kelley, S.W.4
  • 22
    • 28044468200 scopus 로고    scopus 로고
    • Retail redlining: Definition, theory, typology, and measurement
    • D’Rozario, Denver and Jerome D. Williams (2005), “Retail redlining: definition, theory, typology, and measurement,” Journal of Macromarketing, 25 (2), 175-86.
    • (2005) Journal of Macromarketing , vol.25 , Issue.2 , pp. 175-186
    • D’Rozario, D.1    Williams, J.D.2
  • 23
    • 3142744856 scopus 로고    scopus 로고
    • Gaining compliance and losing weight: The role of the service provider in health care services
    • July
    • Dellande, Stephanie, Mary C. Gilly and John L. Graham (2004), “Gaining compliance and losing weight: the role of the service provider in health care services,” Journal of Marketing, 68 (July), 78-91.
    • (2004) Journal of Marketing , vol.68 , pp. 78-91
    • Dellande, S.1    Gilly, M.C.2    Graham, J.L.3
  • 24
    • 78650145232 scopus 로고    scopus 로고
    • Marketing foods and beverages in schools: The effect of school food policy on students’ overweight measures
    • Dority, Bree L., Mary G. McGarvey and Patricia F. Kennedy (2010), “Marketing foods and beverages in schools: the effect of school food policy on students’ overweight measures,” Journal of Public Policy & Marketing, 29 (2), 204-18.
    • (2010) Journal of Public Policy & Marketing , vol.29 , Issue.2 , pp. 204-218
    • Dority, B.L.1    McGarvey, M.G.2    Kennedy, P.F.3
  • 25
    • 79551516148 scopus 로고    scopus 로고
    • Expanding understanding of service exchange and value co-creation: A social construction approach
    • Edvardsson, Bo, Bård Tronvoll and Thorsten Gruber (2011), “Expanding understanding of service exchange and value co-creation: a social construction approach,” Journal of the Academy of Marketing Science, 39 (2), 327-39.
    • (2011) Journal of the Academy of Marketing Science , vol.39 , Issue.2 , pp. 327-339
    • Edvardsson, B.1    Tronvoll, B.2    Gruber, T.3
  • 26
    • 84862574085 scopus 로고    scopus 로고
    • Scaling effective education for the poor in developing countries: A report from the field
    • Epstein, Marc J. and Kristi Yuthas (2012), “Scaling effective education for the poor in developing countries: a report from the field,” Journal of Public Policy & Marketing, 31 (1), 102-14.
    • (2012) Journal of Public Policy & Marketing , vol.31 , Issue.1 , pp. 102-114
    • Epstein, M.J.1    Yuthas, K.2
  • 28
    • 73949144699 scopus 로고    scopus 로고
    • An unsettled matter of life and death: A public policy and marketing commentary on life insurance settlement
    • Gabel, Terrance G. and Clifford D. Scott (2009), “An unsettled matter of life and death: a public policy and marketing commentary on life insurance settlement,” Journal of Public Policy & Marketing, 28 (2), 162-74.
    • (2009) Journal of Public Policy & Marketing , vol.28 , Issue.2 , pp. 162-174
    • Gabel, T.G.1    Scott, C.D.2
  • 29
    • 85108005391 scopus 로고
    • The vulnerability of those grieving the death of a loved one: Implications for public policy
    • Gentry, James W., Patricia F. Kennedy, Katherine Paul and Ronald Paul Hill (1995), “The vulnerability of those grieving the death of a loved one: implications for public policy,” Journal of Public Policy & Marketing, 14 (1), 128-42.
    • (1995) Journal of Public Policy & Marketing , vol.14 , Issue.1 , pp. 128-142
    • Gentry, J.W.1    Kennedy, P.F.2    Paul, K.3    Hill, R.P.4
  • 30
    • 36849058313 scopus 로고    scopus 로고
    • Creating an environment in which youths are encouraged to eat a healthier diet
    • Goldberg, Marvin E. and Kunter Gunasti (2007), “Creating an environment in which youths are encouraged to eat a healthier diet,” Journal of Public Policy & Marketing, 26 (2), 162-81.
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.2 , pp. 162-181
    • Goldberg, M.E.1    Gunasti, K.2
  • 31
    • 53549103013 scopus 로고    scopus 로고
    • A room with a viewpoint: Using social norms to motivate environmental conservation in hotels
    • October
    • Goldstein, Noah J., Robert B. Cialdini and Vladas Griskevicius (2008), “A room with a viewpoint: using social norms to motivate environmental conservation in hotels,” Journal of Consumer Research, 35 (October), 472-82.
    • (2008) Journal of Consumer Research , vol.35 , pp. 472-482
    • Goldstein, N.J.1    Cialdini, R.B.2    Griskevicius, V.3
  • 32
    • 84859881735 scopus 로고    scopus 로고
    • Coping with customer aggression
    • Goussinsky, Ruhama (2012), “Coping with customer aggression,” Journal of Service Management, 23 (2), 170-96.
    • (2012) Journal of Service Management , vol.23 , Issue.2 , pp. 170-196
    • Goussinsky, R.1
  • 33
    • 70449347308 scopus 로고    scopus 로고
    • When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance
    • November
    • Grégoire, Yany, Thomas M. Tripp and Renaud Legoux (2009), “When customer love turns into lasting hate: the effects of relationship strength and time on customer revenge and avoidance,” Journal of Marketing, 73 (November), 18-32.
    • (2009) Journal of Marketing , vol.73 , pp. 18-32
    • Grégoire, Y.1    Tripp, T.M.2    Legoux, R.3
  • 34
    • 36849036504 scopus 로고    scopus 로고
    • Fast-food marketing and children’s fast-food consumption: Exploring parents’ influences in an ethnically diverse sample
    • Grier, Sonya A., Janell Mensinger, Shirley H. Huang, Shiriki K. Kumanyika and Nicolas Stettler (2007), “Fast-food marketing and children’s fast-food consumption: exploring parents’ influences in an ethnically diverse sample,” Journal of Public Policy & Marketing, 26 (2), 221-35.
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.2 , pp. 221-235
    • Grier, S.A.1    Mensinger, J.2    Huang, S.H.3    Kumanyika, S.K.4    Stettler, N.5
  • 35
    • 34250805959 scopus 로고    scopus 로고
    • Weathering the storm: A social marketing perspective on disaster preparedness and response with lessons from Hurricane Katrina
    • Guion, Deirdre T., Debra L. Scammon and Aberdeen Leila Borders (2007), “Weathering the storm: a social marketing perspective on disaster preparedness and response with lessons from Hurricane Katrina,” Journal of Public Policy & Marketing, 26 (1), 20-32.
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.1 , pp. 20-32
    • Guion, D.T.1    Scammon, D.L.2    Borders, A.L.3
  • 36
    • 84990374163 scopus 로고    scopus 로고
    • The consequences of dysfunctional customer behavior
    • Harris, Lloyd C. and Kate L. Reynolds (2003), “The consequences of dysfunctional customer behavior,” Journal of Service Research, 6 (2), 144-61.
    • (2003) Journal of Service Research , vol.6 , Issue.2 , pp. 144-161
    • Harris, L.C.1    Reynolds, K.L.2
  • 37
    • 84864303600 scopus 로고    scopus 로고
    • Customers as resource integrators: Toward a model of customer learning
    • Hibbert, Sally, Heidi Winklhofer and Mohamed Sobhy Temerak (2012), “Customers as resource integrators: toward a model of customer learning,” Journal of Service Research, 15 (3), 247-61.
    • (2012) Journal of Service Research , vol.15 , Issue.3 , pp. 247-261
    • Hibbert, S.1    Winklhofer, H.2    Temerak, M.S.3
  • 38
    • 21344490047 scopus 로고
    • Bill collectors and consumers: A troublesome exchange relationship
    • Hill, Ronald Paul (1994), “Bill collectors and consumers: a troublesome exchange relationship,” Journal of Public Policy & Marketing, 13 (1), 20-35.
    • (1994) Journal of Public Policy & Marketing , vol.13 , Issue.1 , pp. 20-35
    • Hill, R.P.1
  • 39
    • 84992882819 scopus 로고    scopus 로고
    • Service provision through public-private partnerships: An ethnography of service delivery to homeless teenagers
    • Hill, Ronald Paul (2002), “Service provision through public-private partnerships: an ethnography of service delivery to homeless teenagers,” Journal of Service Research, 4 (4), 278-89.
    • (2002) Journal of Service Research , vol.4 , Issue.4 , pp. 278-289
    • Hill, R.P.1
  • 40
    • 0030535808 scopus 로고    scopus 로고
    • Consumer survival on welfare with an emphasis on Medicaid and the Food Stamp Program
    • Hill, Ronald Paul and Sandi Macan (1996), “Consumer survival on welfare with an emphasis on Medicaid and the Food Stamp Program,” Journal of Public Policy & Marketing, 15 (1), 118-27.
    • (1996) Journal of Public Policy & Marketing , vol.15 , Issue.1 , pp. 118-127
    • Hill, P.R.1    Macan, S.2
  • 41
    • 0010198027 scopus 로고    scopus 로고
    • Impoverished consumers and consumer behavior: The case of AFDC mothers
    • Hill, Ronald Paul and Debra Lynn Stephens (1997), “Impoverished consumers and consumer behavior: the case of AFDC mothers,” Journal of Macromarketing, 17 (2), 32-48.
    • (1997) Journal of Macromarketing , vol.17 , Issue.2 , pp. 32-48
    • Hill, P.R.1    Stephens, D.L.2
  • 42
    • 0038209609 scopus 로고    scopus 로고
    • Consumer privacy and security protection on church web sites: Reasons for concern
    • Hoy, Mariea Grubbs and Joseph Phelps (2003), “Consumer privacy and security protection on church web sites: reasons for concern,” Journal of Public Policy & Marketing, 22 (1), 58-70.
    • (2003) Journal of Public Policy & Marketing , vol.22 , Issue.1 , pp. 58-70
    • Hoy, M.G.1    Phelps, J.2
  • 43
    • 77950274630 scopus 로고    scopus 로고
    • Pragmatic learning theory: An inquiry-action framework for distributed consumer learning in online communities
    • April
    • Jayanti, Rama K. and Jagdip Singh (2010), “Pragmatic learning theory: an inquiry-action framework for distributed consumer learning in online communities,” Journal of Consumer Research, 36 (April), 1058-81.
    • (2010) Journal of Consumer Research , vol.36 , pp. 1058-1081
    • Jayanti, R.K.1    Singh, J.2
  • 44
    • 0030558911 scopus 로고    scopus 로고
    • The importance of consumer market interactions as a form of social support for elderly consumers
    • Kang, Yong-Soon and Nancy M. Ridgway (1996), “The importance of consumer market interactions as a form of social support for elderly consumers,” Journal of Public Policy & Marketing, 15 (1), 108-17.
    • (1996) Journal of Public Policy & Marketing , vol.15 , Issue.1 , pp. 108-117
    • Kang, Y.-S.1    Ridgway, N.M.2
  • 45
    • 70349209256 scopus 로고    scopus 로고
    • Understanding markets as online public places: Insights from consumers with visual impairments
    • Kaufman-Scarborough, Carol and Terry L. Childers (2009), “Understanding markets as online public places: insights from consumers with visual impairments,” Journal of Public Policy & Marketing, 28 (1), 16-28.
    • (2009) Journal of Public Policy & Marketing , vol.28 , Issue.1 , pp. 16-28
    • Kaufman-Scarborough, C.1    Childers, T.L.2
  • 46
    • 70349173752 scopus 로고    scopus 로고
    • Effectiveness of corporate well-being programs: A meta-analysis
    • Keller, Punam Anand, Donald R. Lehmann and Katherine J. Milligan (2009), “Effectiveness of corporate well-being programs: a meta-analysis,” Journal of Macromarketing, 29 (3), 279-302.
    • (2009) Journal of Macromarketing , vol.29 , Issue.3 , pp. 279-302
    • Keller, P.A.1    Lehmann, D.R.2    Milligan, K.J.3
  • 47
    • 0033260521 scopus 로고    scopus 로고
    • Improving service encounters through resource sensitivity: The case of health care delivery in an Appalachian commmunity
    • Lee, Renée Gravois, Julie L. Ozanne and Ronald Paul Hill (1999), “Improving service encounters through resource sensitivity: the case of health care delivery in an Appalachian commmunity,” Journal of Public Policy & Marketing, 18 (2), 230-48.
    • (1999) Journal of Public Policy & Marketing , vol.18 , Issue.2 , pp. 230-248
    • Lee, R.G.1    Ozanne, J.L.2    Hill, R.P.3
  • 48
    • 84990398490 scopus 로고    scopus 로고
    • Service-dominant logic: Reactions, reflections, and refinements
    • Lusch, Robert F. and Stephen L. Vargo (2006), “Service-dominant logic: reactions, reflections, and refinements,” Marketing Theory, 6 (3), 281-88.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 281-288
    • Lusch, R.F.1    Vargo, S.L.2
  • 49
    • 0036015254 scopus 로고    scopus 로고
    • Does health status matter? Examining the experiences of the chronically ill in Medicaid managed care
    • Mason, Marlys J., Debra L. Scammon and Robert P. Huefner (2002), “Does health status matter? Examining the experiences of the chronically ill in Medicaid managed care,” Journal of Public Policy & Marketing, 21 (1), 53-65.
    • (2002) Journal of Public Policy & Marketing , vol.21 , Issue.1 , pp. 53-65
    • Mason, M.J.1    Scammon, D.L.2    Huefner, R.P.3
  • 51
    • 33748437867 scopus 로고    scopus 로고
    • Presidential address: Meaning and mattering through transformative consumer research
    • Cornelia Pechmann and Linda L. Price (eds, Provo, UT: Association for Consumer Research
    • Mick, David Glenn (2006), “Presidential address: meaning and mattering through transformative consumer research,” in Cornelia Pechmann and Linda L. Price (eds), Advances in Consumer Research, vol. 33, Provo, UT: Association for Consumer Research, pp. 1-4.
    • (2006) Advances in Consumer Research , vol.33 , pp. 1-4
    • Mick, D.G.1
  • 52
    • 84920540347 scopus 로고    scopus 로고
    • Origins, qualities, and envisionments of transformative consumer research
    • David Glen Mick, Simone Pettigrew, Cornelia Pechmann and Julie L. Ozanne (eds, New York: Routledge
    • Mick, David Glen, Simone Pettigrew, Cornelia Pechmann and Julie L. Ozanne (2012), “Origins, qualities, and envisionments of transformative consumer research,” in David Glen Mick, Simone Pettigrew, Cornelia Pechmann and Julie L. Ozanne (eds), Transformative Consumer Research: For Personal and Collective Well-being, New York: Routledge, pp. 3-24.
    • (2012) Transformative Consumer Research: For Personal and Collective Well-being , pp. 3-24
    • Mick, D.G.1    Pettigrew, S.2    Pechmann, C.3    Ozanne, J.L.4
  • 53
    • 68149099739 scopus 로고    scopus 로고
    • Health care choices in the United States and the constrained consumer: A marketing systems perspective on access and assortment in health care
    • Mittelstaedt, John D., Charles R. Duke and Robert A. Mittelstaedt (2009), “Health care choices in the United States and the constrained consumer: a marketing systems perspective on access and assortment in health care,” Journal of Public Policy & Marketing, 28 (1), 95-101.
    • (2009) Journal of Public Policy & Marketing , vol.28 , Issue.1 , pp. 95-101
    • Mittelstaedt, J.D.1    Duke, C.R.2    Mittelstaedt, R.A.3
  • 54
    • 77950248772 scopus 로고    scopus 로고
    • Questing for well-being at Weight Watchers: The role of the spiritual-therapeutic model in a support group
    • February
    • Moisio, Risto and Mariam Beruchashvili (2010), “Questing for well-being at Weight Watchers: the role of the spiritual-therapeutic model in a support group,” Journal of Consumer Research, 36 (February), 857-75.
    • (2010) Journal of Consumer Research , vol.36 , pp. 857-875
    • Moisio, R.1    Beruchashvili, M.2
  • 55
    • 71249157658 scopus 로고    scopus 로고
    • Ranking marketing journals using the Google Scholar-based hg-index
    • Moussa, Salim and Mourad Touzani (2010), “Ranking marketing journals using the Google Scholar-based hg-index,” Journal of Informetrics, 4 (1), 107-17.
    • (2010) Journal of Informetrics , vol.4 , Issue.1 , pp. 107-117
    • Moussa, S.1    Touzani, M.2
  • 56
    • 84871244525 scopus 로고    scopus 로고
    • Plan format and participation in 401(k) plans: The moderating role of investor knowledge
    • Morrin, Maureen, Susan M. Broniarczyk and J. Jeffrey Inman (2012), “Plan format and participation in 401(k) plans: the moderating role of investor knowledge,” Journal of Public Policy & Marketing, 31 (2), 254-68.
    • (2012) Journal of Public Policy & Marketing , vol.31 , Issue.2 , pp. 254-268
    • Morrin, M.1    Broniarczyk, S.M.2    Jeffrey Inman, J.3
  • 57
    • 82955242952 scopus 로고    scopus 로고
    • Minimum required payment and supplemental information disclosure effects on consumer debt repayment decisions
    • special issue
    • Navarro-Martinez, Daniel, Linda Court Salisbury, Katherine N. Lemon, Neil Stewart, William J. Matthews and Adam J.L. Harris (2011), “Minimum required payment and supplemental information disclosure effects on consumer debt repayment decisions,” Journal of Marketing Research, 48, special issue, 60-77.
    • (2011) Journal of Marketing Research , vol.48 , pp. 60-77
    • Navarro-Martinez, D.1    Salisbury, L.C.2    Lemon, K.N.3    Stewart, N.4    Matthews, W.J.5    Harris, A.J.L.6
  • 60
    • 0032269209 scopus 로고    scopus 로고
    • Juvenile delinquents’ use of consumption as cultural resistance: Implications for juvenile reform programs and public policy
    • Ozanne, Julie L., Ronald Paul Hill and Newell D. Wright (1998), “Juvenile delinquents’ use of consumption as cultural resistance: implications for juvenile reform programs and public policy,” Journal of Public Policy & Marketing, 17 (2), 185-96.
    • (1998) Journal of Public Policy & Marketing , vol.17 , Issue.2 , pp. 185-196
    • Ozanne, J.L.1    Hill, R.P.2    Wright, N.D.3
  • 61
    • 0035633892 scopus 로고    scopus 로고
    • College students’ credit card debt and the role of parental involvement: Implications for public policy
    • Palmer, Todd Starr, Mary Beth Pinto and Diane H. Parente (2001), “College students’ credit card debt and the role of parental involvement: implications for public policy,” Journal of Public Policy & Marketing, 20 (1), 105-13.
    • (2001) Journal of Public Policy & Marketing , vol.20 , Issue.1 , pp. 105-113
    • Palmer, T.S.1    Pinto, M.B.2    Parente, D.H.3
  • 62
    • 82255167100 scopus 로고    scopus 로고
    • Living U.S. capitalism: The normalization of credit/debt
    • December
    • Peñaloza, Lisa and Michelle Barnhart (2011), “Living U.S. capitalism: the normalization of credit/debt,” Journal of Consumer Research, 38 (December), 743-62.
    • (2011) Journal of Consumer Research , vol.38 , pp. 743-762
    • Peñaloza, L.1    Barnhart, M.2
  • 63
    • 80053156538 scopus 로고    scopus 로고
    • Globalization of local retailing: Threat or opportunity?: The case of food retailing in Guilin, China
    • Polsa, Pia and Xiucheng Fan (2011), “Globalization of local retailing: threat or opportunity?: the case of food retailing in Guilin, China,” Journal of Macromarketing, 31 (3), 291-311.
    • (2011) Journal of Macromarketing , vol.31 , Issue.3 , pp. 291-311
    • Polsa, P.1    Fan, X.2
  • 64
    • 0002422766 scopus 로고    scopus 로고
    • Co-opting customer competence
    • Prahalad, C.K. and Venkatram Ramaswamy (2000), “Co-opting customer competence,” Harvard Business Review, 78 (1), 79-87.
    • (2000) Harvard Business Review , vol.78 , Issue.1 , pp. 79-87
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 65
    • 70349196658 scopus 로고    scopus 로고
    • Constraints on sustainable energy consumption: Market system and public policy challenges and opportunities
    • Press, Melea and Eric J. Arnould (2009), “Constraints on sustainable energy consumption: market system and public policy challenges and opportunities,” Journal of Public Policy & Marketing, 28 (1), 102-13.
    • (2009) Journal of Public Policy & Marketing , vol.28 , Issue.1 , pp. 102-113
    • Press, M.1    Arnould, E.J.2
  • 66
    • 0033411585 scopus 로고    scopus 로고
    • Commercial friendships: Service provider-client relationships in context
    • October
    • Price, Linda L. and Eric Arnould (1999), “Commercial friendships: service provider-client relationships in context,” Journal of Marketing, 63 (October), 38-56.
    • (1999) Journal of Marketing , vol.63 , pp. 38-56
    • Price, L.L.1    Arnould, E.2
  • 67
    • 33745773266 scopus 로고    scopus 로고
    • Exploring the social supportive role of third places in consumers’lives
    • Rosenbaum, Mark S. (2006), “Exploring the social supportive role of third places in consumers’lives,” Journal of Service Research, 9 (1), 59-72.
    • (2006) Journal of Service Research , vol.9 , Issue.1 , pp. 59-72
    • Rosenbaum, M.S.1
  • 68
    • 54049099172 scopus 로고    scopus 로고
    • Return on community for consumers and service establishments
    • Rosenbaum, Mark S. (2008), “Return on community for consumers and service establishments,” Journal of Service Research, 11 (2), 179-96.
    • (2008) Journal of Service Research , vol.11 , Issue.2 , pp. 179-196
    • Rosenbaum, M.S.1
  • 69
    • 33846246383 scopus 로고    scopus 로고
    • When customers receive support from other customers: Exploring the influence of intercustomer social support on customer voluntary performance
    • Rosenbaum, Mark S. and Carolyn A. Massiah (2007), “When customers receive support from other customers: exploring the influence of intercustomer social support on customer voluntary performance,” Journal of Service Research, 9 (3), 257-70.
    • (2007) Journal of Service Research , vol.9 , Issue.3 , pp. 257-270
    • Rosenbaum, M.S.1    Massiah, C.A.2
  • 71
    • 34547460008 scopus 로고    scopus 로고
    • A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment
    • Rosenbaum, Mark S., James Ward, Beth A. Walker and Amy L. Ostrom (2007), “A cup of coffee with a dash of love: an investigation of commercial social support and third-place attachment,” Journal of Service Research, 10 (1), 43-59.
    • (2007) Journal of Service Research , vol.10 , Issue.1 , pp. 43-59
    • Rosenbaum, M.S.1    Ward, J.2    Walker, B.A.3    Ostrom, A.L.4
  • 72
    • 21344498884 scopus 로고
    • Enhancing consumer involvment in health care: The dynamics of control, empowerment, and trust
    • Roth, Martin S. (1994), “Enhancing consumer involvment in health care: the dynamics of control, empowerment, and trust,” Journal of Public Policy & Marketing, 13 (1), 115-32.
    • (1994) Journal of Public Policy & Marketing , vol.13 , Issue.1 , pp. 115-132
    • Roth, M.S.1
  • 73
    • 78149373599 scopus 로고    scopus 로고
    • The medical services paradox in the U.S. market system: The desperate need for improvement
    • Samli, A. Coskun (2010), “The medical services paradox in the U.S. market system: the desperate need for improvement,” Journal of Macromarketing, 30 (4), 398-401.
    • (2010) Journal of Macromarketing , vol.30 , Issue.4 , pp. 398-401
    • Samli, A.C.1
  • 75
    • 21844502958 scopus 로고
    • Insuring the supply of providers for the medically underserved: Marketing and public policy issues
    • Scammon, Debra L., Lawrence B. Li and Scott D. Williams (1995), “Insuring the supply of providers for the medically underserved: marketing and public policy issues,” Journal of Public Policy & Marketing, 14 (1), 35-47.
    • (1995) Journal of Public Policy & Marketing , vol.14 , Issue.1 , pp. 35-47
    • Scammon, D.L.1    Li, L.B.2    Williams, S.D.3
  • 76
    • 82955251202 scopus 로고    scopus 로고
    • Are consumers too trusting? The effects of relationships with expert advisers
    • special issue
    • Schwartz, Janet, Mary Frances Luce and Dan Ariely (2011), “Are consumers too trusting? The effects of relationships with expert advisers,” Journal of Marketing Research, 48, special issue, 163-74.
    • (2011) Journal of Marketing Research , vol.48 , pp. 163-174
    • Schwartz, J.1    Luce, M.F.2    Ariely, D.3
  • 77
    • 29144492869 scopus 로고    scopus 로고
    • In poor health: An assessment of privacy policies at direct-to-consumer web sites
    • Sheehan, Kim Bartel (2005), “In poor health: an assessment of privacy policies at direct-to-consumer web sites,” Journal of Public Policy & Marketing, 24 (2), 273-83.
    • (2005) Journal of Public Policy & Marketing , vol.24 , Issue.2 , pp. 273-283
    • Sheehan, K.B.1
  • 78
    • 21844504809 scopus 로고
    • Behavioral and psychological consequences of boundary spanning burnout for customer service representatives
    • November
    • Singh, Jagdip, Jerry R. Goolsby and Gary K. Rhoads (1994), “Behavioral and psychological consequences of boundary spanning burnout for customer service representatives,” Journal of Marketing Research, 31 (November), 558-69.
    • (1994) Journal of Marketing Research , vol.31 , pp. 558-569
    • Singh, J.1    Goolsby, J.R.2    Rhoads, G.K.3
  • 79
    • 33847686383 scopus 로고    scopus 로고
    • Steps toward a science of service systems
    • Spohrer Jim, Paul P. Maglio, John Bailey and Daniel Gruhl (2007), “Steps toward a science of service systems,” Computer, 40 (1), 71-77.
    • (2007) Computer , vol.40 , Issue.1 , pp. 71-77
    • Jim, S.1    Maglio, P.P.2    Bailey, J.3    Gruhl, D.4
  • 81
    • 78650707936 scopus 로고    scopus 로고
    • The impact of mission fulfillment on the internal audience: Psychological job outcomes in a services setting
    • Suh, Taewon, Mark B. Houston, Steven M. Barney and Ik-Whan G. Kwon (2010), “The impact of mission fulfillment on the internal audience: psychological job outcomes in a services setting,” Journal of Service Research, 14 (1), 76-92.
    • (2010) Journal of Service Research , vol.14 , Issue.1 , pp. 76-92
    • Suh, T.1    Houston, M.B.2    Barney, S.M.3    Kwon, I.-W.G.4
  • 82
    • 20444497743 scopus 로고    scopus 로고
    • Customer orientation in the context of development projects: Insights from the World Bank
    • Talukdar, Debabrata, Sumila Gulyani and Lawrence F. Salmen (2005), “Customer orientation in the context of development projects: insights from the World Bank,” Journal of Public Policy & Marketing, 24 (1), 100-111.
    • (2005) Journal of Public Policy & Marketing , vol.24 , Issue.1 , pp. 100-111
    • Talukdar, D.1    Gulyani, S.2    Salmen, L.F.3
  • 83
    • 0033476207 scopus 로고    scopus 로고
    • Customer stress-relaxation: The impact of music in a hospital waiting room
    • Tansik, David A. and Robert Routhieaux (1999), “Customer stress-relaxation: the impact of music in a hospital waiting room,” International Journal of Service Industry Management, 10 (1), 68-81.
    • (1999) International Journal of Service Industry Management , vol.10 , Issue.1 , pp. 68-81
    • Tansik, D.A.1    Routhieaux, R.2
  • 84
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • January
    • Vargo, Stephen L. and Robert F. Lusch (2004), “Evolving to a new dominant logic for marketing,” Journal of Marketing, 68 (January), 1-17.
    • (2004) Journal of Marketing , vol.68 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 85
    • 80051928900 scopus 로고    scopus 로고
    • Advancing service science with service-dominant logic: Clarifications and conceptual development
    • Paul P. Maglio, Cheryl A. Kieliszewski and James C. Spohrer (eds, New York: Springer Science1Business Media
    • Vargo, Stephen L., Robert F. Lusch and Melissa Archpru Akaka (2010), “Advancing service science with service-dominant logic: clarifications and conceptual development,” in Paul P. Maglio, Cheryl A. Kieliszewski and James C. Spohrer (eds), Handbook of Service Science: Research and Innovations in the Service Economy, New York: Springer Science1Business Media, pp. 133-56.
    • (2010) Handbook of Service Science: Research and Innovations in the Service Economy , pp. 133-156
    • Vargo, S.L.1    Lusch, R.F.2    Akaka, M.A.3
  • 86
    • 34248547804 scopus 로고    scopus 로고
    • Rising markets and failing health: An inquiry into subaltern health care consumption under neoliberalism
    • Varman, Rohit and Ram Manohar Vikas (2007), “Rising markets and failing health: an inquiry into subaltern health care consumption under neoliberalism,” Journal of Macromarketing, 27 (2), 162-72.
    • (2007) Journal of Macromarketing , vol.27 , Issue.2 , pp. 162-172
    • Varman, R.1    Vikas, R.M.2
  • 87
    • 28044450879 scopus 로고    scopus 로고
    • Functional illiteracy and nutritional educa tion in the United States: A research-based approach to the development of nutritional education materials for functionally illiterate consumers
    • Viswanathan, Madhu and Roland Gau (2005), “Functional illiteracy and nutritional educa tion in the United States: a research-based approach to the development of nutritional education materials for functionally illiterate consumers,” Journal of Macromarketing, 25 (2), 187-201.
    • (2005) Journal of Macromarketing , vol.25 , Issue.2 , pp. 187-201
    • Viswanathan, M.1    Gau, R.2
  • 88
    • 77952401921 scopus 로고    scopus 로고
    • Exchanges in marketing systems: The case of subsistence consumer-merchants in Chennai, India
    • May
    • Viswanathan, Madhu, José Antonio Rosa and Julie A. Ruth (2010), “Exchanges in marketing systems: the case of subsistence consumer-merchants in Chennai, India,” Journal of Marketing, 74 (May), 1-17.
    • (2010) Journal of Marketing , vol.74 , pp. 1-17
    • Viswanathan, M.1    Rosa, J.A.2    Ruth, J.A.3
  • 89
    • 70349200889 scopus 로고    scopus 로고
    • Designing marketplace literacy education in resource-constrained contexts: Implications for public policy and marketing
    • Viswanathan, Madhubalan, Srinivas Sridharan, Roland Gau and Robin Ritchie (2009), “Designing marketplace literacy education in resource-constrained contexts: implications for public policy and marketing,” Journal of Public Policy & Marketing, 28 (1), 85-94.
    • (2009) Journal of Public Policy & Marketing , vol.28 , Issue.1 , pp. 85-94
    • Viswanathan, M.1    Sridharan, S.2    Gau, R.3    Ritchie, R.4
  • 90
    • 77952051327 scopus 로고    scopus 로고
    • Lay theories of medicine and a healthy lifestyle
    • June
    • Wang, Wenbo, Hean Tat Keh and Lisa E. Bolton (2010), “Lay theories of medicine and a healthy lifestyle,” Journal of Consumer Research, 37 (June), 80-97.
    • (2010) Journal of Consumer Research , vol.37 , pp. 80-97
    • Wang, W.1    Keh, H.T.2    Bolton, L.E.3
  • 91
    • 38949173833 scopus 로고    scopus 로고
    • The cultural construction of risk understandings through illness narratives
    • Februrary
    • Wong, Nancy and Tracey King (2008), “The cultural construction of risk understandings through illness narratives,” Journal of Consumer Research, 34 (Februrary), 579-94.
    • (2008) Journal of Consumer Research , vol.34 , pp. 579-594
    • Wong, N.1    King, T.2
  • 92
    • 33744826802 scopus 로고    scopus 로고
    • The relationship of service provider power motivation, empowerment and burnout to customer satisfaction
    • Yagil, Dana (2006), “The relationship of service provider power motivation, empowerment and burnout to customer satisfaction,” International Journal of Service Industry Management, 17 (3), 258-70.
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.3 , pp. 258-270
    • Yagil, D.1
  • 93
    • 54849421787 scopus 로고    scopus 로고
    • Stressors and resources in customer service roles: Exploring the relationship between core self-evaluations and burnout
    • Yagil, Dana, Gil Luria and Iddo Gal (2008), “Stressors and resources in customer service roles: exploring the relationship between core self-evaluations and burnout,” International Journal of Service Industry Management, 19 (5), 575-95.
    • (2008) International Journal of Service Industry Management , vol.19 , Issue.5 , pp. 575-595
    • Yagil, D.1    Luria, G.2    Gal, I.3
  • 94
    • 40849136483 scopus 로고    scopus 로고
    • Attitudinal and behavioral consequences of work-family conflict and family-work conflict: Does gender matter?
    • Yavas, Ugur, Emin Babakus and Osman M. Karatepe (2008), “Attitudinal and behavioral consequences of work-family conflict and family-work conflict: does gender matter?" International Journal of Service Industry Management, 19 (1), 7-31.
    • (2008) International Journal of Service Industry Management , vol.19 , Issue.1 , pp. 7-31
    • Yavas, U.1    Babakus, E.2    Karatepe, O.M.3
  • 96
    • 84861404646 scopus 로고    scopus 로고
    • Does online community participation foster risky financial behavior?
    • June
    • Zhu, Rui (Juliet), Utpal M. Dholakia, Xinlei (Jack) Chen and René Algesheimer (2012), “Does online community participation foster risky financial behavior?" Journal of Marketing Research, 49 (June), 394-407.
    • (2012) Journal of Marketing Research , vol.49 , pp. 394-407
    • Juliet, Z.A.1    Dholakia, U.M.2    Chen, X.J.3    Algesheimer, R.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.