When customers receive support from other customers: Exploring the influence of intercustomer social support on customer voluntary performance

Journal of Service Research

Volumn 9, Issue 3, 2007, Pages 257-270

  Rosenbaum, Mark S ^a   Massiah, Carolyn A ^b  

^a NORTHERN ILLINOIS UNIVERSITY   (United States)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Commercial friendships; Customer voluntary performance; Empathy; Intercustomer support; Social support

Indexed keywords

EID: 33846246383     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670506295851     Document Type: Article

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